2020 Land Rover Range Rover Velar

"My 2020 Range Rover Velar (VIN: [XXX], 68,424 miles) has an electronic rotary gear selector showing signs of failure consistent with a widely reported defect in this vehicle line. The shift-by-wire module uses an internal circuit board known for weak solder joints, causing the dial to become stuck and unable to select or exit a gear (fault code P176C-11 in some cases). This is documented across multiple Land Rover/Range Rover models (2013–2023 Range Rover, 2018–2023 Velar, 2017–2023 Discovery). If a vehicle becomes stuck in Drive or Park unexpectedly, it poses a real safety risk, especially since this is a shift-by-wire system with no mechanical backup linkage. No recall currently covers this specific failure mode, despite it being common enough that it supports a thriving specialist repair/rebuild industry. I am filing this complaint to document the pattern for NHTSA's records." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Summary: Remote start causes repeated, predictable failure of critical safety systems including traction control, hill descent control, and automatic emergency braking. Description of Problem: When the vehicle is started using the factory app for phones, the lower infotainment screen (the climate/drive assist panel) frequently fails to initialize properly. As a result, the icons and functions for Traction Control, Hill Descent Control do not illuminate or activate. The vehicle then displays warnings such as “Hill Descent Control Not Available” and “Automatic Braking Not Available.” This failure occurs approximately 99% of the time when using remote start. If I begin driving with the vehicle in this state, all of these systems remain deactivated. These features are essential for safe driving especially in winter conditions yet the malfunction leaves the vehicle without stability control, hill descent functionality, and automatic braking assistance. Safety Concern: This issue creates a dangerous situation where the vehicle behaves unpredictably and lacks core safety features required for traction, stability, and controlled braking. This is particularly unsafe in cold, icy, or low-visibility environments where remote start is most likely to be used. Reproducibility: The issue occurs consistently after remote start. If the vehicle is parked, fully shut down, locked, and left undisturbed for 10–15 minutes, the systems return to normal. The malfunction clears before the dealership can inspect it, leaving no fault codes stored. Dealer Response: The dealership has been unable to diagnose the issue because the fault resets itself before technicians can observe it. They report “no codes stored,” yet the problem persists daily and is easily reproducible by any owner using remote start. Why This Needs Investigation: This is not an isolated glitch. It disables multiple federally-regulated safety systems. A potential software or integration failure is affecting the control module

I am writing to bring to your attention a series of critical malfunctions I have experienced with the InControl Touch Pro infotainment system in my 2020 Range Rover Velar. The persistent issues outlined below pose a significant safety risk and warrant immediate action through a comprehensive vehicle recall. USB Connectivity Static: When utilizing the USB connection, the audio output is excessively staticky, compromising the overall driving experience and distracting while driving. Navigation Screen Freezing and Blackout: The navigation screen frequently freezes and blacks out during operation, particularly while driving. This not only hampers the navigational capabilities of the vehicle but also raises serious safety concerns as it interrupts the focus on the road. Real-time Display Failure While Reversing: The infotainment system fails to provide real-time visuals while reversing, as the screen freezes. This deficiency nearly resulted in a collision with a pedestrian at a grocery store I was at when backing up. CarPlay Malfunction: The CarPlay functionality is consistently unreliable, impacting seamless integration with essential mobile applications and causing unnecessary frustration which is distracting while driving. Dropped Calls While Driving: Calls constantly drop during driving, creating an unsafe situation as I have been compelled to divert attention from the road to address the issue, endangering both myself and others on the road. Recurrent Service Visits: My vehicle has already been in for service at Land Rover twice due to these issues, indicating that the problems persist despite attempted resolutions. A comprehensive recall is recommended to rectify these systemic failures. These issues collectively create an environment of unpredictability and compromise the safety of drivers and pedestrians alike. The intermittent nature of these technological malfunctions are examples why the urgency of a vehicle recall to address safety issues.

I IMMEDIATELY HAD PROBLEMS WITH ELECTRICAL. WARNING SYSTEMS INTERMITTENTLY NOT FUNCTIONING PROPERLY, SCREEN RANDOMLY CHANGING DURING DRIVING AND DEFAULTING TO SETTINGS THAT REQUIRE ME TO PULL OVER, STOP CAR AND RESTART AS IN REBOOTING A COMPUTER. LANE KEEP ASSIST INTERMITTENT. BRIGHTS INTERMITTENT. CAR POWERS DOWN ENTIRELY ABOUT 50% OF TIME WHEN I OUT IT IN PARK...EVEN WITHOUT TAKING SEATBELT OFF. MAP WILL SUDDENLY SWITCH TO ENTRY SCREEN ASKING ME TO SIGN IN WHEN I ALREADY HAVE AND LISTS ADDRESSES I'VE NEVER BEEN TO. THIS HAPPENS WHILE DRIVING. ALL HAPPENS WHILE DRIVING, PARKING OR TURNING EXCEPT OF COURSE THE POWERING DOWN IN PARK. BTW, I DON'T MEAN IDLING DOWN WHICH IT IS SUPPOSED TO DO, IT SHUTS OFF. DEALER HAS REFUSED TO DO ANYTHING. IT HAS BEEN IN SHOP 4 TIMES AND THEY SAY THEY CANNOT DUPLICATE THE PROBLEMS EVEN THOUGH I HAVE VIDEOTAPE AND PHOTOGRAPHS AND WITNESSES.