2011 Land Rover Range Rover L322

TL* THE CONTACT OWNS A 2011 LAND ROVER RANGE ROVER L322. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V039000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON JANUARY 3, 2014 (FRIDAY) MY YOUNG DAUGHTER AND I WERE ON WAY TO THE AIRPORT TO PICK UP MY SON. WE WERE ON 110 FWY WHEN SUDDENLY A WARNING "WARNING - BRAKE PADS WORN" CAME ON AND DISAPPEARED QUICKLY. I WAS SKEPTICAL, BUT I HAD TO GO AND PICK UP MY SON. BRAKES SEEMED TO WORK OK. I DROVE EXTREMELY SLOW IN SLOW LANE. ON OUR WAY BACK HOME, THE CAR STARTED TO MAKE LOUD METAL GRINDING NOISE EVERY TIME I BRAKED. I ASKED MY BOYFRIEND, ART, TO CALL PASADENA LAND ROVER TO ASK IF I SHOULD HAVE THE CAR TOWED. WE WERE TOLD TO BRING THE CAR ON SATURDAY MORNING. WE TOOK THE CAR IN SATURDAY MORNING TO LAND ROVER DEALER. I WAS ADVISED THAT NOT ONLY ALL THE BRAKE PADS WERE BAD, I HAD TO REPLACE THE ROTOR. I ENDED UP PAYING $1,679.99. DUE TO INSUFFICIENT AND INADEQUATE WARNING, NOT ONLY IT PUT MY CHILDREN AND MYSELF IN DANGER, CAUSED ADDITIONAL UNNECESSARY EXPENSES. I CONTACTED LAND ROVER CUSTOMER SERVICE AND FILED A COMPLAINT. DESPITE LEAVING MESSAGES, WE HAVE NOT BEEN ABLE TO SPEAK TO ANYONE. I AM EXTREMELY CONCERNED. WHAT IF WE WERE ON A LONG TRIP ON FREEWAY AND BRAKES FAIL. WHEN AND HOW WILL I KNOW IF BRAKE PADS ARE GOING BAD. *TR