2018 Land Rover Discovery

The contact owns a 2018 Land Rover Discovery. The contact stated that while the vehicle was idling, and during the initial start-up there was an abnormally strong fuel odor entering into the cabin of the vehicle. The contact lowered the windows to eliminate the odor from inside the vehicle. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 18V087000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 81,000.

At the end of 2022 and early last year, I had multiple issues with the roof of my 2018 Land Rover Discovery coming apart/detached from the roof. On [XXX] a piece of my roof came off again that had already been replaced in 2023. There are four separate roof pieces and this is the fourth time one has separated from the vehicle (I believe three of the pieces at this point have detached). Two times, the roof pieces came off while I was driving on the highway, this could have seriously injured someone, luckily neither time hit a car or pedestrian. Land Rover will not accept that this is an issue with the build/body of the vehicle. I found a Land Rover forum where many people are having these same issues: [XXX] I am concerned that this will happen on the highway, cause an accident, and owner's will be held liable. I have attached multiple pictures I have taken reflecting this issue over the last year and a half, I tried to add more but I am receiving an error message. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To whom it may concern, I am writing to file a complaint about a serious defect in my Land Rover Discovery vehicle. The defect is a roof leakage near the windshield where it attaches to the body. This causes water to seep into the interior of the car and damage the electrical components. The service technician at the dealership informed me that they need to break the windshield in order to fix the leak and then replace the windshield. The estimate for this repair was around $3,500, which is unacceptable for a relatively new vehicle. I bought this pre-inspected vehicle in mid-2022 from the Land Rover dealership. I have learned from online sources that this is a common problem with many Land Rover vehicles, and that it poses a safety hazard as well as a financial burden for the owners. I request that you investigate this issue and issue a recall for all affected vehicles. I also request that you reimburse me for the cost of the repair or provide me with a replacement vehicle. I appreciate your attention to this matter and hope to hear from you soon. Online sources of other people complaining same problem [XXX] [XXX] Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Land Rover Discovery. The contact stated while the vehicle was park outside during a heavy rainstorm water leaked from the front windshield into the cabin of the vehicle causing several electrical failures with the radio display and the electric door locks. The local dealer was notified of the failure and diagnosed the vehicle and determined that the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously inspected under the Manufacturer Extended Coverage for the failure. The failure mileage was 54,000.

July 2023 Jaguar LandRover of Sarasota serviced LandRover Discovery 2018 and checked for defect described in campaign no. 23V393 recall no. N 798. I was told my Discovery did not have the defect. One week later I was driving 40mph with my 12 year old autistic son in the back passenger seat when the door flew open. Fortunately, my son did not fall out of the car and we were not hit by oncoming traffic. The car needed to be towed and over a week later the dealership advised they have no part to repair the car, no loaner to offer me and no explanation as to why my car was checked for the defect in July apparently finding nothing, only to be put in a very dangerous position a week later. As an add on issue, my front passenger window will not roll up. This happened to the window on my driver side last year and was told the window motor needed to be replaced. Now the window on the passenger side stopped working. Is it possible water leaking into the door is eroding the electrical window motor stopping it from working. Can the passenger door lock and the window motor issue be connected? On four separate occasions trim on my Discovery have fallen off in the carwash. I was charged for parts and labor even though it did not seem normal for parts to literally fall off my car from being washed. I would like to be compensated for parts I had to purchase as well as the window being repaired at no cost. At the very least I expected a loaner vehicle, was told there were zero loaners available and have gone 8 days without transportation and secondly I would like to know how it is possible for the car to be checked for recall defect and told the car was safe and defect free.

The contact owns a 2018 Land Rover Discovery. The contact stated while driving 35 MPH and making a right turn, the front driver’s side door opened independently without warning. The contact attempted to close the door, but the door would not latch as needed. The vehicle was taken to the dealer who stated that the Uni-latch keyless system needed to be disabled. The vehicle was repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 62,000.

The contact owns a 2018 Land Rover Discovery. The contact stated while driving at an undisclosed speed, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic and the engine sensor was replaced; however, the failure persisted. The vehicle was taken back to the to the local mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was later taken to the local dealer who diagnosed that the timing chain was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 110,000.

Low coolant warning came on. Topped off coolant with no leak visible under vehicle. Warning came back a week later. And leak was now visible. Vehicle towed to dealer and discovered bad water pump and hoses. Dealer cannot fix vehicle for last 5 weeks due to back ordered heater manifold tube. Under 45k miles and unusable. Dealer advised leak on belts requires them to be replaced. No global ETA on parts.

The contact owns a 2018 Land Rover Discovery. The contact stated that several years ago there was a leak that caused damage to the windshield, sun visors, and inside of the vehicle. The contact stated there was a windshield defect that caused the damages. The windshield leak was confirmed and the vehicle was repaired. There was also a battery failure and the contact replaced the battery. Additionally, there was also a failure with the liftgate brackets and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.