2019 Kia Stinger

The contact owns a 2019 Kia Stinger. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, after which the vehicle entered LIMP Mode and was unable to accelerate as needed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 63,000.

I called the Vanguard Kia dealership in Arlington (3:22pm), TX the date I received the recall letter on 5/7/2024. The service rep (I didn't get his name) put me hold and confirmed the work would only take 3 hours, I would take a shuttle home, I should arrive first thing at 7am the following morning. I arrived at the dealership to drop my car of 7am on [XXX]. There was no service scheduled for me, but since I get there early I was only 3rd in line to be seen. As I was about to leave in the shuttle, and the Zach (second service rep to help) advised they didn't have the part or the tools to perform the work need to complete my recall. I was upset because I was assured by the service rep I spoke with the day prior that I'd didn't a loaner and I'd drop my car off and get it back same day since it was a 3 hour job. I inquired about getting a loaner vehicle and I was told my job wasn't big enough to qualify for loaner; even my car was still under the original warranty and this was recall related work. I was told I "should" be ok driving the car, even though I express concern about the catching fire as stated in the recall letter. After call Kia Customer Relations, they give the dealership a call and they still refused to accommondate me. I was told "if any happened Kia would take responsiblity", "I was concerned, just don't park the car close to the my home" (Zach's peer), and that I could pay out of pocket up front for a rental and they reimburse once I got my car back. I don't feel I needed to have to come out of pocket anything consider this is warranty / recall work. They gave me the car and had me drive back home, and now I have get it back up there whenever they get my parts. I've been accommodated in no way for the misleading instruction, and lack of consideration driving a car back and forth that had a active recall; INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have gone to Joe Myers Kia no less than 5 times in the last 4 years asking them for assistance in performing the repairs for the recall associated with my vehicle (NHTSA Recall Number 20V518000). The first two times in 2020, they claimed supply chain issues and said they couldn't get the part(s) for the repair. The next 2 times, the took down my VIN and phone number and said they needed to order the part and they'd call me when it came in. They never called. The last time I was there, they insisted that they needed an 8 hour appointment to simply verify that my car was eligible for, and needed, the recall, and then another 8 hour appointment to do the repair. I am not able to give up my car for 2 days, without a loaner, for a 2-3 hour repair job (as approximated in the recall text).

The contact owns a 2019 Kia Stinger. The contact stated that while driving at 30 MPH, several messages appeared on the instrument panel that instructed the contact to take the vehicle to a dealer for service. The contact called the dealer and was informed that a diagnostic test would be performed to determine the cause of the failure. In addition, the contact was informed that there was an extended wait to have the vehicle scheduled for service. The contact later received a notification of NHTSA Campaign Number: 23V634000 (Fuel System, Gasoline) which was linked to the failure. The manufacturer had been notified of the recall but offered no assistance. The failure mileage was approximately 36,000. Parts distribution disconnect.

The contact owns a 2019 Kia Stinger. The contact stated while driving approximately 70 MPH, the Forward Collision Avoidance system erroneously engaged, and the vehicle slowed down. The contact was able to pull over, wait for several minutes, and then restart the vehicle. The service engine warning light was illuminated. The contact stated that while merging into traffic, the vehicle slowed down and stopped in traffic. The contact stated that the battery had drained. The vehicle was towed to the local dealer. who was unable to duplicate the failure and cleared the warning light. The accelerator pedal and battery were replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 54,000.

I only have 16,2000 miles on this car and for a while now after driving for 10-15 minutes I get a good shaking out of the front end and steering wheel when I use the brakes. I have no problems when the car is cold (less then 10 miles). I gets to the point I am worried there is something wrong with the car. I have started using the paddle shifters to downshift to help slow the car down because I don't want to use the brakes so much. I am not sure if this is a maintenance issue that requires new brakes pads or rotors. Are there any known issues with the brakes on 2019 KIA Stingers that I need to be worried about? Am I required to replace pads or rotors at a certain mileage? Is this something I need to take to a dealer to have inspected? I don't recall when I first noticed this issue so I will add today's date and today's mileage on the car but it has been happening for many months before I started to get concerned.

****BIG safety issue. Headlights low visibility- doesn't shine far enough ahead to avoid any possible collision w/ pedestrian/vehicle. Headlights seem to shine down more and not far enough up ahead. I've avoided driving at night all together due to this safety issue. I do NOT have vision issues- it is the vehicle itself. There is no way to adjust headlights unless the car is physically taken apart and manually done. I've almost hit a pedestrian at high speed and barely stopped. There was no extended visibility up ahead to react and stop more safely. Very dangerous. I don't understand why the headlights were positioned in this manner.