2023 Kia Sportage Phev

When driving, I get random flashing lights on the Dashboard with a Warning indicator: ”Check Hybrid system. Stop safely”. It happened at least on 7 occasions while driving at high speed on a highway and while stopped at a traffic light. When the issue happens, the car triggers aggressive Warning sounds forcing me to stop on the side of the road, placing the car into Park and having to turn the vehicle off. On every occasion, the vehicle appears to have corrected itself after being shutoff. In all cases while driving on a highway, the issue happened when driving on gas mode (not EV) and the RPM’s show 0.0 for more than 2 minutes. In the cases when I am stopped at a traffic light, the car is in EV mode and RPM’s are fluctuating. There should not be any RPMs when stopped. Due to theses multiples dangerous situations while driving, I took it to the dealership to get fixed ASAP. On October 5th 2024, Coral Springs Kia (dealer) accepted my car with same complaint mentioned on this letter, and they told me that this is a known issue, that another Kia owner came earlier that day with exactly the same problem. The dealer issued the service invoice# [XXX]- miles in 10636/miles out 10649-, stating: “Code 10643 Inspected the customer concern by checking the engine performance. Found the vehicle performance normal and no warning symbol came on when performing a long road test. Check for DTC and found no codes within the system, found the vehicle operating normal and was unable to duplicate customer concern”. After retrieving my car from the dealership on October 5th 2024, I continued to have the exact same scenario of Warning indicators. Since [XXX], the issue has happened at least 3 more times. This is clearly a glitch on the PHEV system and very dangerous to deal with, mostly when you are driving in a highway on high speed. A simple Google search indicates that is a known a common complaint from Kia owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

The contact owns a 2023 Kia Sportage PHEV. The contact stated that while the vehicle was being charged, the battery failed to fully charge. The contact stated that the vehicle was only able to drive for 29 miles after being charged. The contact then stated that on multiple occasions while attempting to make a left turn or while driving at undisclosed speeds, the vehicle intermittently stalled without warning. The contact was able to restart the vehicle; however, the contact was concerned for his and other’s safety while on the roads. No warning light was illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The contact then stated that upon inspecting the battery, he noticed that it was a different battery but was not notified of any repairs or replacements. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 1,000.