COMPONENT: Shift-by-wire transmission selector / hybrid control system. The vehicle is available for inspection upon request. WHAT HAPPENED: Intermittently, after starting the vehicle, it will not engage Drive or Reverse. The selector input is accepted but the vehicle remains in Park/Neutral and does not move. The only way to c…
Read full complaint
COMPONENT: Shift-by-wire transmission selector / hybrid control system. The vehicle is available for inspection upon request. WHAT HAPPENED: Intermittently, after starting the vehicle, it will not engage Drive or Reverse. The selector input is accepted but the vehicle remains in Park/Neutral and does not move. The only way to clear it is to shut the vehicle off and restart it, sometimes up to 10 times, or by waiting a few hours, before a gear will engage. This has occurred repeatedly since purchase in November 2025. Vehicle currently has approximately 2,800 miles. SAFETY RISK: The vehicle can become unable to move without warning. If this occurs after a stop in traffic, at an intersection, or on a railroad crossing, the vehicle would be stranded in the roadway. It also prevents moving the vehicle quickly in an emergency. DEALER CONFIRMATION: Reported to a Kia dealership ion 09/02/2026. Dealer attempted to reproduce by starting the vehicle 10 times and reported it worked each time. No diagnostic trouble codes or module data were documented. Problem not confirmed by dealer. I have found other owners of the same model year and powertrain reporting the identical symptom online. OTHER INSPECTION: Not inspected by manufacturer, police, or insurance. A case has been opened with Kia consumer affairs requesting a field technician inspection. WARNING LAMPS: None. No warning lights, messages, or chimes before or during the failure. UNKNOWN cause.
NHTSA ODI #11763449
Mileage unknown · Jul 29, 2026
Electrical SystemUnknown Or Other
Falsification and/or alteration of repair logs, service dates, and/or mileage records across dealership diagnostic networks and third parties. Evasion of warranty and/or other maintenance requirements. Poor dealership and corporate treatment of military veterans. Suspected unauthorized non-factory wiring harness splices and/or o…
Read full complaint
Falsification and/or alteration of repair logs, service dates, and/or mileage records across dealership diagnostic networks and third parties. Evasion of warranty and/or other maintenance requirements. Poor dealership and corporate treatment of military veterans. Suspected unauthorized non-factory wiring harness splices and/or other devices tapped directly into primary Controller Area Network (CAN-Bus) control modules on current model-year (2026) passenger vehicles. Disruption of primary vehicle (and total loss of secondary vehicle) control units resulting in inconvenient intermittent faults, potential safety hazards, severe mental distress, and time/financial losses. Vehicle currently in use as needed only for family requirements, pending purchase of a new vehicle outside the kia motor corporation and West hills dealership network. Both compromised vehicles will then be parked pending investigations.
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Consequence & remedy
Consequence: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2026 Kia Sportage Hybrid Problems, Complaints & Recalls | Skip That Year