2023 Kia Sportage Hybrid

The hybrid powertrain system failed. Specifically, the vehicle remains stuck in EV mode and does not switch to the gasoline engine under acceleration, leading to complete loss of power while driving. Yes, the vehicle is available for inspection upon request. This malfunction caused the vehicle to lose all forward power in traffic. I had to pull over into emergency lanes and restart the vehicle multiple times. This is extremely dangerous and could lead to a crash, especially on highways or during merging. It puts both myself and others on the road at risk. The Kia authorized service center was able to reset the adaptive system, and the hybrid warning light turned off temporarily. However, the issue reappeared the same day. The dealer claims they cannot reproduce it and refuses further diagnosis without replication. The vehicle was only inspected by a Kia-authorized dealership. Kia Consumer Affairs has not yet conducted a manufacturer-level inspection or assigned a field technician. Yes. A “Check Hybrid System. Stop Safely” warning message appears before the failure occurs. Then check engine light was on. It first appeared immediately after a routine service (oil change, tire rotation, multi-point inspection) on 26th June 2025, just 2 days after my regular service. The warning disappears after restarting but returns intermittently, typically after the EV battery is fully drained and the car fails to switch to gas mode.

Intermittently, when trying to accelerate from a stop; or a near stop, the vehicle does nothing for a second or so. The vehicle also vibrates at various speeds while the hybrid system is engaged. It is dangerous and a safety concern because you can't merge correctly or go through an intersection, without wondering if someone is going to broadside you, as you wait for the car to make up its computer mind to go forward. (accelerate.) And the vibration as previously mentioned. The problems cannot be reproduced by the dealership. No inspection other than the dealership, and no warning lights, etc. The car is available for a detailed inspection if needed. I first noticed the issue around approximately 7000 miles and brought it to the dealership for both issues. I'm repeatedly told excuses: it's my rims, a balancing issue, or I don't understand how a hybrid works, etc. I told them I know a car is supposed to go forward upon accelerating, regardless of the power plant: gas, electric or hybrid; and that a car should not randomly start vibrating at various speeds when the hybrid system is engaged. I notified KIA America and have had it to the dealership three times for both issues. I get we're sorry notifications, and to call about concerns with no help. I have found complaints online for the same issues involving the very same vehicle. I cannot understand how there is no technical service bulletin or recall on this vehicle. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When I pulled up at home and parked the vehicle, I pressed the brake pedal, stopping the vehicle, and then pressed the Park button and took my foot off the brake. The vehicle was not in park and rolled forward hitting my trailer with two Jet Skis on it in my driveway damaging the front of my vehicle, and one of the 2 Jet Skis. This is the first time this has happened, and there was no warning at all. Luckily it was in my driveway with no one around. If it had happened in a store parking lot or on a street, it could injure or kill someone easily.

I was driving my vehicle on the freeway when all of a sudden I got a warning light that came on that said check hybrid system it looked up my brakes and steering the car completely shutdown in the middle of the freeway it happened so fast I couldn't get to the shoulder my car completely just stopped. I spoke to kia and took it to the dealership and they ended up saying because it needed a update which I then called kia and let them know the situation that I almost got in a accident and that I didn't feel safe in that car and they didn't want to help.

On June 9, 2023, the owner purchased a brand-new 2023 Kia Sportage Hybrid from Quirk Kia Braintree. Over the next six months, the owner regularly drove the car between work and home, accumulating approximately 4,500 miles. However, in early January 1st 2024, the owner noticed that the check engine light had illuminated, although there were no other noticeable issues with the vehicle at that time. In response to the warning light, the owner ceased using the car and promptly scheduled an appointment with Quirk Kia for a diagnosis. When the owner attempted to drive the car to the dealership, it exhibited severe shaking when the engine was running, rendering it undrivable. Subsequently, the owner had the car towed to Quirk Kia, where it has remained since January 5, 2024. Upon examination, multiple error codes were detected, yet as of January 17, 2024, the dealership has been unable to determine the root cause of the engine's shaking. They have raised the possibility of poor-quality gasoline as a potential culprit, and they claim to have conducted tests on the fuel. Based on the email and phone communications between the owner and the dealership, the owner believe that the gasoline used was of good quality (the owner consistently refueled at Costco). Additionally, three pictures of the fuel test were shared (attached), indicating that the ethanol content in the gasoline was below 10%, which aligns with the car's manual specifications. Their proposed solution is to replace the gas tank, with the cost to be borne by the owner. The owner find this resolution to be entirely unacceptable.

As I was driving my 2023 KIA Sportage SX Prestige at 70+mph on highwy, suddenly "Hybrid System Failure" appeared on the dash along with evey other lights you can think of. I lost power and steering and only by the grace of God was able to safely get to the side of the road and stop. Car was at KIA dealership for 4 weeks and I was told it only needed a software upgrade and nothing was wrong with the car!! This is very dangerous and could get someone in major car accident

This is a heads up, not an incident report. On this vehicle there is a push button starter on the center console. Page 6-11 of the owner’s manual has a warning that reads, “Never press the ENGINE START/STOP button while the vehicle is in motion. This would result in loss of directional control and braking function, which could cause an accident.” I feel this is a hazard with an easy fix: disable the start button if the vehicle is in motion. A toddler could reach over and press the button for fun. A person could drop an object on it accidentally. I’m sure there are other scenarios where that button gets pushed inadvertently. Thank you.