2025 Kia Sorento Phev

multiple active faults, 12 active DTC codes, which have disabled the ABS, ESC and airbag communication lines, the dealer we took the car to refused to perform a full diagnostic and repair. I have been in contact with Kia corporate and they have consistently said that cannot make a dealer perform service. The dealer where we purchased the vehicle cannot see us until October.

Warning Message CHECK HYBRID SYSTEM, First incident driving on the road car gave warning message 10 mins later car went in limp mode in the middle of road and did not allow me too move (took to dealership they had the car for four days ,they reported no codes was found )2. Second Incident driving on highway and car gave warning message shortly after warning sign car start to not let me accelerate and was going very slow on highway, manage to pull over and engine light and message came up diagnostic fault code.

The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost drive power. The vehicle decelerated and was coasted over to the side of the road. The contact stated that several unknown warning lights flashed on the instrument panel while the vehicle was decelerating. While on the side of the road, the check engine warning light remained illuminated. Additionally, the message "Hybrid Power Control Unit" was displayed. The vehicle was towed to the dealer but was not diagnosed because the dealer was unable to reproduce the failure. The vehicle was not repaired. The contact stated that while the dealer was attempting to duplicate the failure, the vehicle was not being driven at highway speeds like when the failure had occurred. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000.

I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse. The vehicle will however, unfortunately, shift into neutral and roll, but with no power. The only way to restore normal operation is to completely turn the vehicle off and restart it. This intermittent condition creates a safety concern because it can leave the vehicle unexpectedly immobilized, with no power, and allow the vehicle to move/roll with no control. I respectfully request that Kia investigate this issue for a possible software or hybrid control defect. Please document my report and inform me of any software updates, improvements or service recalls.

The contact owns a 2025 Kia Sorento. The contact stated that on two occasions while driving 70 MPH, the vehicle lost automotive power and the message "Hybrid System Failure" was displayed. The vehicle was pulled over to the side of the road, turned off, and restarted, but the failure persisted, and the vehicle failed to accelerate above 20 MPH. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was taken to another dealer where the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.

On [XXX], at approximately [XXX], I attempted to replace a flat tire on my 2025 Kia Sorento while the vehicle was parked on a flat, firm paved surface. I used the factory-supplied emergency scissor jack, rated at 1,200 kg or 2,645.5 lbs. and placed it at the designated factory pinch-weld jacking point. The plugin hybrid Kia Sorrento has a curb weight of over 4000 lbs which is more than the rated weight of the Kia supplied car jack. This is extremely irresponsible and dangerous. While raising the vehicle only enough to remove and replace the tire, the jack’s structural frame buckled, bent, and popped out from under the vehicle causing the vehicle suddenly fall back to the ground. While no one was hurt in the incident someone could have been injured or killed by the falling vehicle or by the car jack which popped out from under the car as it was crushed. In this instance, no one was underneath the vehicle, and no injury occurred although it would have been very easy for this to have resulted in serious injury or death if the jack failure occurred while the tire was removed or a tire iron engaged during the failure. I feel fortunate to not have been seriously injured. There was no visible deformations or other symptoms before the failure. The problem was not reproduced because the jack sustained permanent structural damage and could not safely be used again. The vehicle and failed jack were inspected by Serramonte Kia, 600 Serramonte Boulevard, Colma, CA 94014, on [XXX], at approximately [XXX]. The failed jack has been retained and is available for inspection upon request. Photographs and dealership documentation are also available. Because Kia supplied this jack specifically for emergency tire changes on this vehicle, and it failed during its intended use under proper conditions, I request investigation into whether the jack has inadequate structural strength or design margin, defective materials or manufacturing, or another safety defect INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

1st incident: Vehicle was unable to accelerate when attempting to speed up on freeway entrance ramp- high RPMs while continuing to decelerate and eventually vehicle would not move at all anymore. The driver assist system continued to activate the brakes due to high RPMs even though the vehicle could not accelerate. Very unsafe driving conditions on a busy freeway as the car could not go faster than 30 mph, and eventually stalled out completely. Vehicle brought to dealership and replaced fuel pump as they said there was a leak found. 2nd incident: Vehicle was unable to accelerate when attempting to speed up on freeway entrance ramp- high RPMs while continuing to decelerate. Driver assist was turned off in this instance. Car currently still at dealership, as they have so far been unable to identify the problem. Both incidents created very unsafe driving conditions, as the freeway speed limit is 75 mph and my car was unable to go over 30 mph despite fully depressing the gas pedal and having plenty of gas in the tank. Both instances occurred when the hybrid battery was low (<15%).

The contact owns a 2025 Kia Sorento. The contact stated the messages "Take A Coffee Break" and "Hands on Steering Wheel" consistently illuminated while driving. The vehicle was taken to the dealer, who stated that there was no issue with the vehicle. While driving approximately 60 - 70 MPH, the Forward Collision Avoidance system activated, causing the vehicle to swerve towards the right, and the brakes activated. The contact manually turned the steering wheel and depressed the accelerator pedal to continue driving. The vehicle was returned to the dealer; however, the dealer was unable to determine the cause of the failure because there was no data on the EDR. The dealer rebooted the software; however, 23 days later, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the software was updated. The vehicle had not been driven since the second software update. The manufacturer was informed of the failure. The contact opened a case with the Better Business Bureau. The failure mileage was 293.

On March 13, 2026, Friday, at about 3:00 pm, was driving XXX on US XXX toward the XXX stop and go traffic backup for several miles. Sun was behind direction of traffic flow. Temperature was low-mid 50s and road was dry and no rain or snow. Winds were 10-15 mph with gusts to 25 mph. Road was 3 lanes in the east direction with one lane closed. Attempting to keep about a 3 foot distance from car in front. My was is a Kia 2025 Sorento PHEV model purchased in July 2024 and has had regular servicing. I was keeping a firm pressure on brake pedal to not allow car to roll into the car in front. Suddenly, the car surged forward into the other car. Keep both feet on the brake pedal to attempt to stop the car. Hit the other car and pushed it forward a foot or 2. The advertized FCA feature of the car appeared to have failed. It has stopped me in one prior situation. Damage to my Sorento is still be to determined. The car in front appears to have a body panel crease in the back tailgate. The damage appears to be at knee height. The car will be check out by KIA servicing this week (March 23rd, 2026). The car has several other quirks, but this is the most scary. Mileage is 9800. Most of my driving is main roadways = city streets, US and Interstates. No recalls seem to address this situation. However, may other quirks are also not addressed. Report was filled with Maryland State Police.