2025 Kia Sorento Phev

Warning Message CHECK HYBRID SYSTEM, First incident driving on the road car gave warning message 10 mins later car went in limp mode in the middle of road and did not allow me too move (took to dealership they had the car for four days ,they reported no codes was found )2. Second Incident driving on highway and car gave warning message shortly after warning sign car start to not let me accelerate and was going very slow on highway, manage to pull over and engine light and message came up diagnostic fault code.

On [XXX], at approximately [XXX], I attempted to replace a flat tire on my 2025 Kia Sorento while the vehicle was parked on a flat, firm paved surface. I used the factory-supplied emergency scissor jack, rated at 1,200 kg or 2,645.5 lbs. and placed it at the designated factory pinch-weld jacking point. The plugin hybrid Kia Sorrento has a curb weight of over 4000 lbs which is more than the rated weight of the Kia supplied car jack. This is extremely irresponsible and dangerous. While raising the vehicle only enough to remove and replace the tire, the jack’s structural frame buckled, bent, and popped out from under the vehicle causing the vehicle suddenly fall back to the ground. While no one was hurt in the incident someone could have been injured or killed by the falling vehicle or by the car jack which popped out from under the car as it was crushed. In this instance, no one was underneath the vehicle, and no injury occurred although it would have been very easy for this to have resulted in serious injury or death if the jack failure occurred while the tire was removed or a tire iron engaged during the failure. I feel fortunate to not have been seriously injured. There was no visible deformations or other symptoms before the failure. The problem was not reproduced because the jack sustained permanent structural damage and could not safely be used again. The vehicle and failed jack were inspected by Serramonte Kia, 600 Serramonte Boulevard, Colma, CA 94014, on [XXX], at approximately [XXX]. The failed jack has been retained and is available for inspection upon request. Photographs and dealership documentation are also available. Because Kia supplied this jack specifically for emergency tire changes on this vehicle, and it failed during its intended use under proper conditions, I request investigation into whether the jack has inadequate structural strength or design margin, defective materials or manufacturing, or another safety defect INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

1st incident: Vehicle was unable to accelerate when attempting to speed up on freeway entrance ramp- high RPMs while continuing to decelerate and eventually vehicle would not move at all anymore. The driver assist system continued to activate the brakes due to high RPMs even though the vehicle could not accelerate. Very unsafe driving conditions on a busy freeway as the car could not go faster than 30 mph, and eventually stalled out completely. Vehicle brought to dealership and replaced fuel pump as they said there was a leak found. 2nd incident: Vehicle was unable to accelerate when attempting to speed up on freeway entrance ramp- high RPMs while continuing to decelerate. Driver assist was turned off in this instance. Car currently still at dealership, as they have so far been unable to identify the problem. Both incidents created very unsafe driving conditions, as the freeway speed limit is 75 mph and my car was unable to go over 30 mph despite fully depressing the gas pedal and having plenty of gas in the tank. Both instances occurred when the hybrid battery was low (<15%).