2023 Kia Sorento Phev

While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load. This happened in the middle of the Highway and it’s happened FOUR times. By the time the dealer looks at it, the problem has cleared and does not show any codes. It’s not easy to reproduce since it just happens sometimes with the warning and sometimes no warning. The dealer tells me nothing is wrong with the car yet someone could get killed by being rear ended. I’ve tried for 4 months to get a Kia Field Tech out to diagnose but just keep getting lip service from Kia Customer “I don’t “ Care. I feel the car is to dangerous to drive and have refused to pick up from dealer until they fix it.

Yesterday I was driving and I heard an explosion above my head. I smelled smoke and heard glass rattling. I was shocked but held it together to cross 3 lanes of traffic on the freeway and safely get onto the break down area. I got out of the car, went to the passenger side and looked on top of the car. The glass on the sunroof was exploded upward and metal was sticking upward as well. I took pictures and then got into my car, got back on the freeway until the next exit where I exited the freeway and made my way to the dealership where I had purchased the vehicle in 5/2023. I got there as service department was opening, I took more pictures as the lighting was different. The took my car, said I would hear something back in the next 1-3 days. They said they had to file paperwork with Kia USA to get approval to make repairs as well as to reimburse a rental car. The service person told me that this was second time he had seen this occur in the 2 years he had worked with Courtesy Kia. The other time it was a Telluride versus a Sorrento PHEV like mine.