2022 Kia Rio

The contact owns a 2022 Kia Rio. The contact stated that the rearview camera would intermittently turn on while driving at various speeds. The contact also stated that while in reverse(R), the camera would intermittently display a blank or distorted image. Recently, the contact stated that the rear-view camera had failed to operate as needed. The dealer was notified of the failure, and the contact was informed that the head unit would need to be replaced. The contact was also informed that the vehicle was out of warranty and was given an estimate for the repair. As a result of the camera failure, the contact stated that while backing out of a parking spot, she crashed into a parked vehicle located in her blind spot. No injuries were reported and a police report was not filed; however, the contact did state that she suffered mental anguish as a result of the incident. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 72,000.