2019 Kia Niro Ev

This is a published TSB but it doesn't appear when searching for this vehicle. I have to search in google for specific phrases to find this on your website. "DRIVE UNIT INSPECTION & REPLACEMENT FOR EV MOTOR RUMBLE NOISE " Kia Niro EV: [XXX] Hyundai Kona EV: [XXX] Known issue with many customers reporting Kia and Hyundai Motor failures. But since it is not an official recall campaign, it doesn't pop up when researching Kia Niro, Soul, Hyundai Kona, Ioniq EVs. Many consumers report that service centers will gaslight, dismiss, downplay, or falsely blame on brakes, rotors, other unrelated parts. Some have reported they flat out refuse to work on their car even if they bought it there, stating that they don't have technicians trained for EV service. And when/if we are lucky enough for service departments to do repairs, the parts are on backorder. They have to replace brackets/mounts that never resolve issue until finally replacing the motor/gearbox. Often the problem comes back in a few months as the replacement parts don't actually address the root causes. This should certainly be a full recall campaign that the public is made aware of. A final note here on the problem with these extensive complicated long services, is that people are without a vehicle during the whole process. Dealerships and Manufacturers pass the buck, point the finger to each other. Dealerships don't offer loaners, they say check with Kia for rental reimbursement. No one who plans a budget for a new car payment, ever factors in $2-3000 for months of car rental payments that the Manufacturer won't pay until the service is fully finished. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Kia Niro. The contact stated that upon starting the vehicle, the engine seized. The contact stated that the vehicle failed to shift into gear. The check regenerative braking system message was displayed. The vehicle was towed to the local dealer where it was diagnosed that the transition motor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the repair was not covered under warranty. The failure mileage was approximately 90,000.

During driving or while parked, the vehicle will shut off power brakes, and display an error "Stop Vehicle and Check Regenrative Brakes". When the power brakes shut off, the brake pedal location and feedback change sharply and the responsiveness is severely impaired. This error can occur at any time, which is very dangerous especially at highway speeds or when coming to a stop. I have let an authorized Kia dealership inspect the car for 31 days and did not see the issue. I took the vehicle back, and it happens frequently, so I drove it in with the issue active again and they have had it for another 7 days so far after seeing the issue actively reported. The first occurrence occurred at approximately 18000 miles, about 2.75 years of operation on May 12, 2022. since then, it occurs about twice per week. These trouble codes are asserted when this happens: C1360(81) Raw code: 536081 ECU: Adaptive cruise-control Status: Test failed, Confirmed, Warning indicator requested C1741(81) Raw code: 574181 ECU: Adaptive cruise-control Status: Test failed, Confirmed, Warning indicator requested C2405(27) Raw code: 640527 ECU: ABS control unit Status: Test failed, Confirmed, Warning indicator requested

SINCE THE BEGINNING OF APRIL 2021, AND JUST AFTER THE ODOMETER TURNED OVER TO 10K MILES, MY E-NIRO HAS BEEN EXPERIENCING A BIZARRE BEHAVIOR THAT POSES A POTENTIALLY SERIOUS SAFETY RISK. THIS TAKES THE FORM OF TOTAL LOSS OF ACCELERATION POWER FOR A FEW SECONDS, USUALLY AFTER DEACCELERATING TO A NEAR STOP (USUALLY, BUT NOT ALWAYS, WHEN USING THE PADDLE ON THE LEFT SIDE OF THE STEERING WHEEL TO REGENERATIVELY BRAKE) THEN PRESSING THE ACCELERATOR PEDAL, OR WHEN MAKING A VERY TIGHT TURN (E.G., INTO A PARKING SPACE). POWER RETURNS A FEW SECONDS AFTER THE PAUSE, AND I CAN CONTINUE. I HAVE BEEN DRIVING THIS VEHICLE FOR ALMOST 2 YEARS, AND THERE HAS BEEN NOTHING SIMILAR HAPPEN PRIOR TO THE START OF THIS BEHAVIOR AT THE BEGINNING OF APRIL. THE VEHICLE HAS BEEN GARAGED AND CHARGED NORMALLY AND NO EXTREME WEATHER CONDITIONS OR OTHER FACTORS HAD BEEN PRESENT BEFORE THIS WAS FIRST NOTICED. INSTANCES NOW SEEM TO BE INCREASING IN FREQUENCY THE PAST COUPLE OF WEEKS, HOWEVER. ON 2 OR 3 OCCASIONS, THE VEHICLE ACTUALLY BACKED UP A COUPLE OF FEET (ON LEVEL GROUND), WHICH WAS FRIGHTENING BOTH FOR ME AND THE AUTO BEHIND ME AND COULD HAVE RESULTED IN AN ACCIDENT. ON THE OTHER OCCASIONS, BEING MOMENTARILY UNABLE TO ACCELERATE IS ALSO CONCERNING (FOR INSTANCE WHEN IT DIES HALFWAY INTO A TRAFFIC CIRCLE OR IN AN INTERSECTION WHEN STARTING TO MAKE A TURN). ALTHOUGH NO WARNING LIGHTS WERE INITIALLY SEEN, I NOW GET A "CHECK ELECTRICAL SYSTEM" WARNING WHEN THIS POWER LOSS HAPPENS, SOMETIMES EVEN WHEN THERE HAS BEEN NO LOSS OF POWER TO THE MOTOR. THE WARNING LIGHT DISAPPEARS AFTER THE VEHICLE HAS BEEN TURNED OFF AND ONLY REAPPEARS WHEN ANOTHER INCIDENT OCCURS. I HAVE ASKED THE DEALERSHIP SERVICE DEPARTMENT ABOUT THIS, WITH NO FIRM RESPONSE YET. I'M REPORTING TO DOCUMENT THIS IN THE EVENT OTHERS EXPERIENCE THIS PROBLEM.

TL* THE CONTACT LEASED A 2019 KIA NIRO. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED TWICE. THE VEHICLE WAS TAKEN TO KAEARNY MESA FORD KIA DEALER (7303 CLAIREMONT MESA BOULEVARD, SAN DIEGO, CA 92111, (858)560-6965, AND THE VEHICLE WAS TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200.

MY BRAKES FAILED AS I TRIED TO STOP FOR A TRAFFIC LIGHT ON A CITY STREET. THERE WAS A CAR ALREADY STOPPED AT THE LIGHT, WHICH I BUMPED INTO. AS I WAS DEPRESSING THE BRAKE PEDAL, IT 'GAVE', AND THE CAR CONTINUED TO MOVE FORWARD; I WAS UNABLE TO STOP. LUCKILY, I HAD ALREADY SLOWED CONSIDERABLY PRIOR TO THE BRAKES FAILING, SO NO ONE WAS HURT AND THERE WAS MINIMAL DAMAGE. THE OTHER DRIVER LEFT THE SCENE WITHOUT EXCHANGING INFORMATION, AND NO POLICE REPORT WAS FILED. THE KIA SERVICE TECHNICIAN WAS UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE: NO CODES SHOWED UP REGARDING ANY PROBLEMS; NOTHING WAS IN THE ONLINE HISTORY REPORT; NO LEAKS OR DAMAGED BRAKE COMPONENTS WERE OBSERVED; TEST DRIVING FAILED TO REPLICATE THE PROBLEM. ALTHOUGH HE SAID I COULD PICK IT UP, SO FAR I HAVEN'T ' I WON'T DRIVE IT IF THE BRAKES ARE NOT RELIABLE! THE ACCIDENT COULD'VE HAPPENED ON THE HIGHWAY AT HIGH SPEEDS; SOMEONE COULD'VE BEEN GRAVELY HURT OR KILLED... I FOUND AN ARTICLE ONLINE THAT DESCRIBED A RECALL OF KIA OPTIMAS FOR WHAT SOUNDS LIKE THE PRECISE PROBLEM: THE 'SOFTWARE FOR FORWARD COLLISION WARNING (FCW) MAY PREVENT THE AUTOMATIC EMERGENCY BRAKING (AEB) SYSTEM FROM ENGAGING AS EXPECTED WHEN FCW SENSES A POTENTIAL COLLISION WITH A STATIONARY VEHICLE.' NHTSA CAMPAIGN NUMBER: 19V539. ARTICLE AT WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/KIA-OPTIMA-RECALLED-BECAUSE-AUTOMATIC-BRAKING-COULD-FAIL/ WHEN I BROUGHT THIS ARTICLE TO THE TECHNICIAN'S ATTENTION, I WAS TOLD THEY COULDN'T DO ANYTHING ABOUT IT UNLESS A RECALL SPECIFIC TO THE NIRO WAS ISSUED. I THEN CALLED THE KIA CUSTOMER SERVICE NUMBER IN THE ARTICLE I FOUND, AND WAS TOLD THEY WOULD INITIATE AN INVESTIGATION; SO FAR I HAVEN'T HEARD BACK FROM THEM.