2015 Kia K900

The contact owns a 2015 Kia K900. The contact stated that while driving at an undisclosed speed, the headlights and taillights were flickering or turning off unexpectedly. The contact associated the failure with NHTSA Campaign Number: 16V210000 (Exterior Lighting); however, the VIN was not included. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,000.

The contact owns a 2015 Kia K900. The contact stated that while the headlights were set to automatic mode while driving at night, the headlights unexpectedly turned off independently. However, while the headlights were manually turned to the on position, the headlights remained operational and without failure. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 112,000.

The contact owns a 2015 Kia K900. The contact stated while driving at various speeds, the headlights flickered intermittently and turned off occasionally without warning. The headlights eventually resumed normal operation while the contact continued driving. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V210000 (Exterior Lighting). The dealer was also notified of the failure and the contact was provided the same information as the manufacturer provided. The vehicle was not repaired. The failure mileage was unknown.

My Kia Consumer Care Case #[XXX] assigned May 2024. For Lights/Headlights/Illumination Safety hazards. My complaint purpose is to explain & show docs. of my Interrupted Illumination Headlights/Loss of Viewing while using the headlights during the night. See attached snapshots taken on [XXX], [XXX] and [XXX] showing the Safety Hazards Interrupted Illumination LED Headlights/Loss of Headlight Visibility and indicating a Safety Risk with me having another crash. Due to this Safety Hazard issue, my vehicle safety driving is ONLY DURING THE DAY light DUE TO Interrupted Illumination Headlights/Loss of Headlight Visibility. I have also attached docs pertaining to the KIA RECALL #SC130 HEADLIGHT MULTI-FUNCTION SWITCH, which states the "consequence as Loss of Headlight Illumination and reduced visibility, in addition to an increase to the risk of a crash. I've already had a crash. I need this Safety Hazards Interrupted Illumination Headlights/Loss of Headlight Visibility and indicating a Safety Risk resolved with a recommended Safety Repair to its earliest time. Thank You [XXX] [XXX] 8/18/24 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The lights malfunctioned, by flickering and finally going out. Putting me and others at risk by not having my lights working properly. There were NO warnings, prior to the incident. It has happened numerous times, scaring me to death. I am 86 years old and wasn't prepared to have my lights go out and not be able to see where I was going, or if others could see me. It started in 2017 and has happened often since then. I didn't know what was wrong and the Dealer said they didn't know anything about it BUT it continues to happen. Now the dealers want $159.00 to diagnose a faulty light problem that is DANGEROUS TO ME AND OTHERS.

The contact owns a 2015 Kia K900. The contact stated while driving at an undisclosed speed, the driver’s and passenger side headlights intermittently flickered then turned off and turned on. There was no warning light illuminated. The vehicle was not diagnosed or repaired. A dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 16V210000 (Exterior Lighting). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 42,200.

While driving at night, the headlights flicker and then just turn off automatically. When I tried to manually turn them on, they will flicker again and then turn off automatically again. There is a recall on this exact thing happening to the same year, make and model as my car but I am told it doesn't apply to my VIN #. I am a single woman on a major highway (I 75 in Florida) with children, at night, when this happened and had to drive over 5 miles to the nearest exit where I felt safe to pull off the road. There was no warning that this was going to happen, and it continues to happen every time I use my headlights. This hinders me from night driving.

The PASSENGER FRONT AIR BAG will be blocked from opening correctly in the event of a front end collision. The AUTOMATIC HEADLIGHTS lights flash on and off with small changes in ambient light causing distractions to oncoming vehicles and also inhibiting driver's visibility in low light situations. There is another sensor that is impacted by the defect, but I'm not sure of it's function. All of these issues are caused by well known dash cover defects on k900s like mine, as well as Hyundai Equus, and other names in the US and around the world. It may affect other Kia car's as well, such as the Forte. IN SUMMARY: DASH COVER ADHESIVE AND SECUREMENT LET LOOSE AND IS IMPEDING PROPER DEPLOYMENT OF THE PASSENGER AIR BAG, INTERFERING WITH PROPER FUNCTION OF HEADLIGHTS, AND COVERING DASH MOUNTED SENSORS. The defect was brought to a dealership for Goodwill consideration, as many cars have been repaired by Hyundai/Kia under goodwill warranty even before it progressed to a safety issue by covering the airbag and dash sensors. However, the District Parts and Service Manager was only concerned with my prior patronage, not with the quality nor safety of their cars. I escalated this to the 2nd level of Kia Customer service, and it was initially declined before the 2nd level representative even looked at the pictures or description of the safety defects. The 2nd level Rep reported that the DPSM would not return his calls. The 2nd level Rep had some contact with Kia engineers, but they determined that leather and/or hard plastic over the airbag opening would somehow not be a safety issue. The headlights were never discussed in Kia's "investigation." Eric, the 2nd level Rep initially encouraged me to NOT file with NHTSA because he claimed all goodwill requests were reported to NHTSA by Kia Corporation!

TL* THE CONTACT OWNS A 2015 KIA K900. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AT NIGHT, THE HEADLAMPS WERE NOT ADEQUATELY ILLUMINATING THE ROADWAY. THE CONTACT STATED THAT AFTER OBSERVING THE VEHICLE, THEY NOTICED THAT THE HEADLAMPS WERE FACING DOWNWARDS. THE CONTACT CONTACTED THE DEALER GERALD KIA OF NAPERVILLE (1661 AURORA AVE, NAPERVILLE, IL 60540, (630) 445-2542) WHO INFORMED THE CONTACT THAT THE AUTO MODE FOR THE HEADLAMPS FAILED DUE TO THE MOTOR FAILING AND NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V210000 (EXTERIOR LIGHTING) AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.