2023 Kia K5

The contact’s son owns a 2023 Kia K5. The contact stated the vehicle was previously included in NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline), and the vehicle was repaired. A day or two after the recall repair was completed, the check engine warning light illuminated. The vehicle was returned to the dealer to be diagnosed, and the contact was informed that the fuel tank could expand and explode. The contact was informed that the fuel tank and fuel pump needed to be replaced. The vehicle was repaired. The contact stated that after driving 10 miles after the vehicle was repaired, the check engine warning light illuminated again. The vehicle was taken to Auto Zone, and similar fault codes were retrieved. The vehicle was not repaired after the latest failure. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2023 Kia K5. The contact received a recall notification for NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The vehicle was taken to a dealer, where the contact was informed that the recall repair was completed and the contact was provided a receipt. However, the contact later received several email recall notifications and verified that the VIN remained included in the recall three months after the repair. The dealer was contacted several times and eventually informed the contact that the recall repair had not been completed. The manufacturer was not yet notified of the issue. The contact had not experienced a failure.

The contact owns a 2023 Kia K5. The contact stated that after fully refueling the vehicle, the fuel gauge incorrectly indicated that the fuel tank was empty. The vehicle was taken to the dealer, where it was diagnosed, and the dealer associated the failure with NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline); and the VIN was included in the recall. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

The contact owns a 2023 Kia K5. The contact stated that while driving at an undisclosed speed, there was a fuel odor inside the vehicle. Occasionally, the low fuel warning light was illuminated. While attempting to refuel the vehicle, gasoline was not entering the fuel tank as intended. The fuel odor inside the vehicle grew stronger. The failure was persistent. The vehicle was taken to the dealer, where the contact was informed that the failure was severe. The contact was informed that, due to the severity of the failure, the vehicle could not be released to the contact. The contact was informed that the fuel tank had expanded severely and that the expanded fuel tank had shifted the frame of the vehicle. The contact was provided with a loaner vehicle. The contact stated that the contact's [XXX] son had been complaining about headaches for several months. In addition, the contact stated that the contact's son's normal seating space was the rear seat. The contact's son was receiving continued treatment from a neurologist for the unexplained, consistent headaches. In addition, the contact was being treated by primary care for unexplained headaches and other illnesses. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the request for a buy-back was required. The contact was informed that the vehicle would not be released due to the safety hazard. The failure mileage was approximately 70,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Kia K5. The contact stated that while driving at various speeds, the check engine warning light intermittently flashed on the instrument panel. The contact used a code reader to diagnose the failure and received a code for a defective valve with an excessive amount of air. The contact then stated that while driving 80 MPH, there were three loud booming sounds coming from the rear end of the vehicle. The contact inspected the vehicle but found no external damage; however, the vehicle was hesitating while depressing the accelerator pedal. The contact then received a call from the dealer and was informed that the VIN was included in NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline). The contact was instructed to bring the vehicle to the dealer for immediate service. The vehicle was taken to the dealer and remained with the dealer after the contact was informed that the vehicle had failed the recall inspection. The contact was provided a rental vehicle and was informed that he would be updated on what the manufacturer had decided about the vehicle. The contact called the manufacturer but had not yet received an update about the vehicle. The vehicle was not repaired. The failure mileage was approximately 77,000.

The contact owns a 2023 KIA K5. The contact received notification of NHTSA Campaign Number: 25V794000(Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Kia K5. The contact stated that while driving at various speeds, there was an abnormal sound coming from the vehicle, the fuel level was lowering, and a fuel odor was entering the cabin of the vehicle. No warning light was illuminated. Upon further inspection, the contact became aware that fuel was leaking from the vehicle onto the ground. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. Two local dealers were contacted: Boniface Hiers Kia (3890 W New Haven Ave, Melbourne, FL 32904). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

The contact owns a 2023 Kia K5. The contact received notifications of NHTSA Campaign Numbers: 25V794000 (Fuel System, Gasoline) and 25V493000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available and were on back order. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

The contact owns a 2023 Kia K5. The contact had received an unknown Emissions/Fuel Tank recall. The vehicle was then taken to a dealer, where the vehicle was inspected and failed the inspection. The vehicle was deemed unsafe and inoperable due to an expanded fuel tank. The vehicle was not repaired due to the recall not being honored by the dealer and manufacturer because the vehicle failed the inspection. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.