2025 Kia K4

The contact owns a 2025 Kia K4. The contact stated that while driving at 75 MPH, the vehicle downshifted upon depression of the accelerator pedal, with heavy white smoke coming out of the exhaust pipe. The contact stated that the low oil pressure warning light was illuminated prior to the failure. The contact pulled off the highway and drove into a store parking lot as the engine made an abnormal knocking sound. The contact requested assistance from a bystander, who advised the contact that the head gasket appeared to have blown. The contact checked and noticed that the coolant and oil levels were low. The contact added both oil and water to the vehicle and drove to the residence. The contact made a diagnosis appointment with a local dealer. Upon starting the vehicle, the check engine warning light illuminated, and the contact decided to tow the vehicle to the dealer. The dealer determined that the engine needed to be replaced due to sludge. Additionally, the contact stated that the vehicle had experienced various electrical failures, as the trunk, power door, and power windows buttons were inoperable. The contact also stated that the rearview camera image remained displayed while in drive(D) for an extended period. The contact was provided an estimate for the repair, and the vehicle remained in the dealer's possession. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 58,000.

The insurance claim agent called on behalf of their insured driver, who rented a 2025 Kia K4. The contact stated that while their insured driver was attempting to reverse, the reverse sensor became inoperable with no warning lights illuminated. The contact stated that the reverse sensor failed to function properly. The contact stated that due to the failure, the rear of the vehicle crashed into a barrier. The driver did not suffer any injuries, and no medical attention was required. A police report was not filed. The contact stated that the air bags did not deploy during the incident. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The rental company was made aware of the failure, and a case was opened. The failure mileage was not available.