2016 Kia Forte

I received a voluntary service campaign letter dated August 19, 2022. The letter was in regard to corrosion of the brake lines. I was driving when my brake lines ruptured. I had the car towed, 11/ 22/22, to the Kia dealership in Jamestown, NY. I received a call from the service department, letting me know all the brake lines were 100% covered under terms of the recall. I was told they didn't have the parts, had to be ordered, were on back order and that could take up to 2 months. I called Kia customer service, the owner, [XXX], the general manager, [XXX] and was told I could wait, have it repaired at my cost (the parts are made at the dealership) or buy a new car. The dealership doesn't have loan vehicles. I made the decision to have the car repaired at my cost. My vehicle is used for my job and personal transportation. To maintain my employment, I had to find alternative transportation. I called the dealership on Thursday, 12/ 2/ 22, to do the repair the price quoted was $777.60. I was called at 9am, Monday 12/5/22 my vehicle was repaired. The cost was $792,98, the change was the cost of labor increased Mon. 12/5/22. The repairs were done for the front brake lines. I am driving with corrosive rear brakes lines waiting for the parts. How many owners of KIA vehicles are driving with corrosive brakes lines and are unable to get them repaired. Kia is being irresponsible and poising a major vehicle mishap for American drivers. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owned a 2016 Kia Forte. The contact stated that while her grandson was driving at an undisclosed speed, he was involved in a hit-and-run accident and after the impact, the vehicle crashed into a tree. The contact stated that all of the air bags failed to deploy. No warning lights were illuminated. The contact's grandson did not require medical attention. A police report was filed. The insurance company towed the vehicle to one of their tow yards and at that time the vehicle was deemed totaled. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 118,000.

When driving on a divided four lane highway, after about one hour and at about 60 mph, vehicle would not accepperate to pass. Loss of power in traffic. Felt like transmission slipping, but the check engine light came on. P0240 code. It got progressively worse. An experienced mechanic diagnosed it as the engine, and was not sure I could drive to dealership. I had it towed. The warranty (10 year, 100,000 mile), covers engine, as agreed by delar. First, the dealer said it was catalytic converter $2200. When questioned, price was "corrected" to $1,200. Most for part and less than one hour labor. On a differen phone call, repair cost increased to $3300, saying the tech mistakenly thought it was the cat near muffler, but its the cat near engine, and comes as one pice with exhaust manifold. I am waiting on written estimate that I requested, and the dealer assurance there are no other problems with the car. I suggested they drive the car, and see that the problems are the same ones they used to have to video tape and send to Kia to get repairs approved on other engines. Still waiting on the written estimate and the assurance from dealer there is no safety risk in me driving it home. I can buy the Kia part they say it needs for about $500.

The headlights flicker off when the turn signal is applied and also sometimes on bumps in the road. This could be very dangerous because there are no headlights when they’re supposed to be on. The dealer told me that they’ve seen that issue before, but told me there’s no recalls on my model and year, so I have to pay to replace a multi function part. I wrote to Kia as well and they told me since my car is out of warranty, it’s up to me to fix that and pay. I don’t even have 50,000 miles on my car! And this problem is not due to me but due to a malfunction of the car. I researched this and see that there are other models of Kia that have the same issue that were recalled to repair by Kia. I have attached information from the web about a recall for Kia’s that is the same year as my car, but a different model. There are no warning lights when this happens, so I have to pay attention to make sure the lights come back on. I have also attached the case number from Kia in which they told me they are not responsible for this.

On June 16 2022 at 9:15 am I was driving my Kia Forte 18 miles from my home to the airport. I was taking my 8 year old granddaughter to meet her grandfather for a flight. There were no indicator lights that ever showed up. My car started making a banging sound. I got off the interstate into a parking lot immediately. I shut the car off and checked the tires.. and underneath the car. I didn’t see any damage or anything leaking. I parked the car and had it towed home. There is only 64,900 miles on it. The oil and fluids are checked and changed according to manufacturer. I have not had a diagnostic test run. I had it towed home because I don’t have the funds to leave it at a shop. I still owe three payments on it.

The contact owned a 2016 Kia Forte. The contact stated that while driving, the vehicle caught fire. The vehicle was burning an excessive amount of oil and fuel. There were no warning indicator lights illuminated. While his wife was driving, the vehicle was making abnormal engine noises. The contact stated he sustained emotional distress and medical attention was provided. The vehicle was towed to an independent towing lot. A police report was filed. The fire department extinguished the fire. The vehicle was taken to an unknown local dealer where it was diagnosed that the pulley needed to be replaced. The vehicle was repaired. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 60,000.