2014 Kia Forte

I have currently been avoiding driving my car because it goes in limp mode when I’m stopped at red lights I smell oil burning sometimes ive seen small amounts of smoke coming from the engine as well as just receiving an oil change less than a month ago and it already being bad , I checked the mail the other day and i received a recall letter from Kia stating my car needs to be serviced and that I can take it in for a free engine test and inspection free of cost as well as a system update free of cost , I schedule an appointment today for 11 I was told it will take half a day I receive a text to pick it back up 1 hour later I ask if an engine test was also done i received no response so I came in and was told that I would have to pay 270 for a diagnosis despite the engine inspection being different they refused to do one stating the previous owners warranty is up so the system update was done without any inspection or test to see if the damage was already which it is based off the state of my car , when trying to leave my car was not starting up and when it finally did it went into limp mode completely and wouldn’t drive at that point I reach out to Kia costumer care center and they let me know that I should have gotten a inspection free of charge along side the update and to go somewhere else online also states regardless of warranty all recalls must be addressed if problems persist regardless of past service or owner , they also cleared my recall and listed it as repaired and it was not Kia corporate shows it is still an open recall as well . I also received a Kia multi point inspection that was not at all fully performed it is 1/4 fill out .

The engine on my Kia Forte failed just 12k miles after a recall service that was intended to ensure an additional 80k miles of engine use. Either the recall work to ensure that additional range was defective, or the process that designed the work was defective. Recall # 20v750 was to check for engine damage, and install a knock sensor update that would PREVENT engine failure. At the time of service the dealership ignored reported oil problems and did not perform the inspection as described in the recall notice. The eventual sensor alert that was supposed to PREVENT damage is instead being treated by the dealer as a catastrophic result that requires replacement. On two fronts the work performed was not as described- there was no legitimate inspection (note the reported oil burn reported by the dealership), and the prevention-enabling sensor update failed to prevent anything.

AN ENGINE FIRE RECALL HAS ALREADY BEEN ISSUED RELATING TO FUEL AND OIL LEAKS FOR MY VEHICLE. ON TWO OCCASIONS I'VE TAKEN MY CAR IN FOR REPAIR SERVICE TO THEIR FIRST KIA DEALERSHIP IN SIMI VALLEY CA, AND BOTH TIMES THEY'VE REFUSED TO COMPLETE REPAIRS, SAYING THE MANUFACTURER'S REPAIR SERVERS WERE DOWN AND INACCESSIBLE FOR THE NECESSARY SERVICE. ON THE MOST RECENT APPOINTMENT (APRIL 9), THE SERVICE REP TOLD ME HE'D GIVE ME A CALL ONCE THE REPAIR SYSTEM WAS BACK ONLINE, BUT THAT CALL NEVER HAPPENED. KIA HAS NOT REPLIED TO MY REQUESTS REGARDING THIS IMPAIRMENT OF THEIRS. MEANWHILE MY CAR IS BURNING THROUGH 1-3 QUARTS OF OIL A WEEK, THOSE GALLONS OF OIL LOSS HAVE ALREADY COST ME ONE CONTAMINATED CATALYTIC CONVERTER, AND I LACK THE WORK FLEXIBILITY TO CONTINUE SCHEDULING FRUITLESS REPAIR VISITS. MY CAR HAS A FLAW THAT THIS RECALL SHOULD FIX, BUT BETWEEN THE DEALERSHIP AND THE MANUFACTURER THERE HAS BEEN AN INABILITY TO PROVIDE THAT REPAIR. THE ONGOING PURSUIT OF THOSE SOLUTIONS HAS LEFT ME AT RISK OF LOSING WORK SHOULD THIS NONSENSE CONTINUE- MUCH OF MY SCHEDULING FLEXIBILITY HAS BEEN EXHAUSTED.

KIA FORTE IS BURNING OIL, BOUGHT CAR TO MECHANIC TO TRY AND LOCATE A LEAK, AND FIX WHAT ISSUE THE CAR MAY BE HAVING. A FEW DAYS AFTER I BOUGHT THE CAR TO THE MECHANICS WHICH THE GDI AND PCV VALVE WAS CHANGED AND/OR REPAIRED. HE NOTED THAT THE SPARK PLUGS WERE FOULED WITH OIL, AND THAT HE COULD NOT TELL WHERE A LEAK WAS OCCURING OR WHY THE ENGINE IS BURNING SO MUCH OIL. AFTER THE CAR WAS IN THE SHOP WE RECEIVED A LETTER IN THE MAIL STATING THAT KIA WAS HAVING A RECALL ON OUR VEHICLE. RECALL NUMBER 20V750 - WHICH PERTAINED TO THE ISSUE I AM HAVING WITH MY VEHICLE, I THEN CONTACTED KIA AND SCHEDULED AN APPOINTMENT, WHICH KIA COULD NOT HOLD DUE TO THEIR SERVERS BEING DOWN, HAD TO RESCHEDULE, RESCHEDULED A SECOND APPOINTMENT, WHICH WAS NOT HELD DUE TO THE SERVERS BEING DOWN STILL. FINALLY RECEIVED A CALL A FEW DAYS LATER THAT THE SERVERS WERE UP AND IF I WOULD LIKE TO SCHEDULE, IN WHICH DID FOR MONDAY MARCH 1ST 2021. WHEN LEAVING THE CAR AT KIA ALL STAR IN DENHAM SPRINGS, LA THE ENGINE WAS TAPPING SOME BUT SHALLOW, WHEN I SPOKE TO KIA THEY STATED THAT THE RECALL MY CAR WAS GOING IN FOR WAS FOR THE UPDATE ON THE KNOCK SENSOR DETECTION SYSTEM, IN WHICH I WAS NEVER SENT THE SECOND LETTER AS PROMISED THAT THE UPDATE WAS AVAILABLE IN THE RECALL LETTER OF THE ORIGINAL RECALL I AM CONTACTING YOU ABOUT. WHEN I PICKED UP MY CAR IT DID NOT SEEM THE SAME, OR SOUND THE SAME, AND AS A COUPLE DAYS WENT BY THE ENGINE WAS SOUNDING ROUGHER AND LOUDER, CHECKED MY OIL AND HAD TO ADD MORE OIL TO THE CAR AND THE ISSUE OF MISSING OIL IS STILL HAPPENING. I CALLED KIA CONSUMERS AND SPOKE TO A JASON TO FILE A COMPLAINT AND THE DISPLEASED WITH THE SERVICES THAT I DID NOT RECEIVE AND THE LACK OF URGENCY IN THE RECALL ISSUES PERTAINING TO MY VEHICLE.

THE CAR WAS HAVING SOME ... PAUSE, WHEN PRESSING ON THE GAS SO IT WAS TAKEN TO A KIA DEALER AND THEY SAID IT WAS THE FUEL INJECTION SO WE PAID THE 200 PLUS DOLLARS TO GET IT FIXED, THIS HAPPEN ON A FRIDAY, AFTER THE FIX WE FEULED UP AND SATURDAY THE CAR WAS NOT USED ON SUNDAY MORNING GETTING TO CHURCH THE CAR MOTOR WAS ON FIRE. THIS HAPPENED NEAR THACKER AVE

BEFORE EXITING BUT DURING DEPARTURE OF PARKING LOT FOR APARTMENT BUILDING KEEPING BRAKE PEDAL FULLY DEPRESSED WITH TRANSMISSION GEARED IN REVERSE THE VEHICLE QUICKLY AND UNEXPECTEDLY TOOK OFF AND SPED OUT OF CONTROL BACKWARDS UNTIL STOPPED BY SUDDEN IMPACT WITH A TREE RESULTING IN NUMEROUS BODILY INJURIES TO TRAUMATIC MENTALLY ANGUISHED DRIVER AND 2 PASSENGERS, 1 OF WHICH WAS SEATED IN THE BACKSEAT COLLISION SIDE RESULTING IN TOTAL LOSS OF VEHICLE ACCORDING TO DRIVERS INSURANCE POLICY PROVIDER STATE FARM. CLAIM NUMBER: 53-15K1-66D

MY VEHICLE WAS SOLD TO ME UNDER A WARRANTY. UPON DRIVING THE ENGINE LOST ALL POWER. WOULD NOT RESTART. ENGINE HAS BEEN REPLACED TWICE BY KIA. AS WELL AS A REPLACEMENT OIL PAN RANDOMLY. MY LONG TIME MECHANIC SAID THE OIL PAN WASN'T NEEDED TO BE REPLACED. 1ST REPLACEMENT ENGINE WAS DEFECTIVE. IN TOTAL THE CAR HAS HAD 3 ENGINES. EMISSIONS PROBLEM EVER SINCE. LIGHT ON AND KIA HAS BILLED AND USED ALL OF THE WARRANTY COVERAGE. ALL DOCUMENTATION PROVIDABLE. ALL OIL CHANGES PROVIDABLE.