NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
207 reportsMileage unknown · Sep 23, 2024
Unknown Or Other
The control screen with speedometer, all the advanced driving systems has blanked twice. The car still drives fine, but I couldn’t tell how fast I was going or access any of the advanced driving features or warnings using a camera. I wasn’t even sure if my turn signal was going until I got out and checked. All the online forum…
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The control screen with speedometer, all the advanced driving systems has blanked twice. The car still drives fine, but I couldn’t tell how fast I was going or access any of the advanced driving features or warnings using a camera. I wasn’t even sure if my turn signal was going until I got out and checked. All the online forums advise to turn off and lock car for 30 minutes and restart, which has worked, but the first time it happened I was driving downtown and couldn’t tell whether any of my external signals were working. The second time (several weeks later) driving carpool. Get out and wait 30 minutes is not feasible. Because they were spaced rather far apart, I don’t feel like it’s a single software update issue.
NHTSA ODI #11616008
Mileage unknown · Sep 23, 2024
Electrical SystemExterior LightingVisibility/wiper
Without any previous warning signs or issues, the dashboard screen went blank. I was unable to see my speed, or use my signals and wipers. I tried turning the car on and off and it still wasn’t fixed. I was able to drive the car home and my infotainment system still operated but the screen with the important info is broken.
NHTSA ODI #11615878
Mileage unknown · Sep 22, 2024
Electrical SystemVehicle Speed Control
Dashboard is blank does not show speed limit when driving the car. No way to determine speed while driving. Interior turn signal indicators make no noise or show any indication that the indicators are on.
NHTSA ODI #11615843
Mileage unknown · Sep 20, 2024
StructureSuspension
The whole car vibrates at highway speeds. You can feel it in the steering wheel and the center armrest console. Dealer has balanced wheels twice and performed alignment but nothing will fix it.
NHTSA ODI #11615665
Mileage unknown · Sep 20, 2024
Unknown Or Other
Main digital display behind the steering wheel didn’t turn on. I had to drive home for one hour with no information on speed, range, cameras, proximity sensors, etc.
NHTSA ODI #11615661
Mileage unknown · Sep 20, 2024
Electrical SystemForward Collision Avoidance
I turned on the car and the main gauge cluster screen was black - I was not able to see speed, use turn signals, use advance driver systems, etc. Completely unsafe to drive.
NHTSA ODI #11615602
Mileage unknown · Sep 20, 2024
Electrical System
After returning to the car from a short stop, the cluster display, including speedometer, would not turn on or display. This also made it seem like turn signals were not working, but they seem to actually have worked, just not been audible or visible inside the vehicle. This reportedly is happening to many Kia EV9 owners, and th…
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After returning to the car from a short stop, the cluster display, including speedometer, would not turn on or display. This also made it seem like turn signals were not working, but they seem to actually have worked, just not been audible or visible inside the vehicle. This reportedly is happening to many Kia EV9 owners, and the solution is to leave the car off for 30+ minutes. In my case, leaving the car off over night worked and everything was back to normal after, but it was very disconcerting and unsafe to have to drive home with no speed information (or any other usual cluster display details).
NHTSA ODI #11615536
Mileage unknown · Sep 19, 2024
Electrical System
Our vehicle is a brand-new Kia EV9, and since ownership, we’ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car. The failure is critical because it not only prevents the display of essential inf…
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Our vehicle is a brand-new Kia EV9, and since ownership, we’ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car. The failure is critical because it not only prevents the display of essential information such as speed, but it also disables turn signals, creating an extremely dangerous situation. During the incident that happened while driving, I was unable to signal my intentions to other drivers, significantly increasing the risk of an accident. At present, the only known workaround is to pull over and turn off the vehicle for at least 30 minutes, after which the display typically returns. This issue poses a severe safety concern, and we are eager to have it inspected and properly addressed.
NHTSA ODI #11615525
Mileage unknown · Sep 19, 2024
Electrical SystemForward Collision AvoidanceLane Departure
The main display panel that shows the speed, turn signal info, blind spot monitoring, and many other things just intermittently dies. According to many posts within online forums, the only known fix is to turn off the vehicle, wait at least 30 minutes and turn the car back on. There does not seem to be a reset option like ther…
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The main display panel that shows the speed, turn signal info, blind spot monitoring, and many other things just intermittently dies. According to many posts within online forums, the only known fix is to turn off the vehicle, wait at least 30 minutes and turn the car back on. There does not seem to be a reset option like there is for the radio/map/settings panel. It also does not allow you to see how much fuel (or charge in this case) is left in the vehicle.
NHTSA ODI #11615508
Mileage unknown · Sep 18, 2024
Electrical System
The main instrument panel in front of the steering wheel turns off completely. Speed cannot be monitored and turn signals cannot be heard. This has happened two times on back-to-back days. Each time after turning off the car for 30 minutes the issue went away but is very concerning.
NHTSA ODI #11615190
Official recalls
7Jul 2, 2026
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
Consequence & remedy
Consequence: A fire increases the risk of injury.
Remedy: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
Dec 20, 2024
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Consequence & remedy
Consequence: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
Remedy: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
Oct 10, 2024
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence & remedy
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Additional source detail variants (2)
Electrical System:software
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Electrical System: Instrument Cluster/panel
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Sep 17, 2024
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Consequence & remedy
Consequence: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
Remedy: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
Jun 4, 2024
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Consequence & remedy
Consequence: A headliner with inadequate impact protection increases the risk of injury during a crash.
Remedy: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
May 14, 2024
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Consequence & remedy
Consequence: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
Apr 16, 2024
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence & remedy
Consequence: A loss of drive power or differential lock up can increase the risk of a crash.
Remedy: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE25004 · Windshield Wiper Failure
Opened Apr 29, 2025 · Closed Mar 11, 2026
Status: closed (inferred from source dates) · Visibility:windshield Wiper/washer
On April 29, 2025, NHTSA’s Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE25004) to investigate inoperative windshield wipers in model year (MY) 2024-2025 Kia EV9 vehicles. The complaints report windshield wipers that malfunction while driving, when snow and/or ice accumulates on or at the bottom of the windshield or in the cowl. ODI further received videos and photographs that depict relatively small amounts of snow and/or ice accumulation that leads to the wipers’ malfunction. Inoperative windshield wipers could reduce driver visibility during inclement weather and increase the risk of a crash. ODI identified 7 Vehicle Owners Questionnaires (VOQs) related to this investigation. Five VOQs describe inoperative windshield wipers due to snow and/or ice accumulation. Two other VOQs describe other malfunctioning windshield wipers including snow build-up on the blades and an odor of overheating. The wipers are equipped with thermal overload protection designed to limit overheating of the wiper motor. Further, consumers describe windshield wipers that temporarily stop working when they are not able to clear the windshield. This may happen when the wipers stop before the parked position in the cowl at the bottom of the windshield. In January 2026, Kia informed ODI that it will conduct a Product Improvement Campaign with owner notification for approximately 47,000 MY 2024-2026EV9 vehicles.The campaign includes a hardware change to the passenger-side wiper arm and an Owner’s Manual revision. The replacement wiper arm will be a different shape and angle that increase the space/clearance between the cowl and the wiper. The Owner’s Manual revision will emphasize the importance of snow removal prior to driving, and it will recommend that drivers place the wipers in service mode when the vehicle is parked outdoors, and snow is forecasted. In addition, Kia is planning to develop pop-up cluster warnings that will be temperature-dependent, and they will remind owners to clear snow/ice pre-drive and to place the wipers in service mode post-drive. In view of Kia’s field action, ODI is closing this Preliminary Evaluation. ODI will take additional action if warranted by future circumstances.To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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