NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
207 reportsMileage unknown · Oct 31, 2024
SteeringWheels
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigat…
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Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
NHTSA ODI #11622980
Mileage unknown · Oct 28, 2024
Electrical SystemFuel/propulsion System
Main instrument panel in front of the steering wheel went blank; could not see the speed, charge status, or anything other than the gear. Turn signal indicator did not flash or make noise. The entertainment screen was not impacted.
NHTSA ODI #11622390
500 miles · Oct 28, 2024
Electrical System
The contact owns a 2024 Kia EV9. The contact stated while driving at highway speeds with the cruise control activated, the instrument panel went blank. The contact stated that when the instrument panel returned to normal operation, the vehicle quickly accelerated without the accelerator pedal being depressed. The contact immedia…
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The contact owns a 2024 Kia EV9. The contact stated while driving at highway speeds with the cruise control activated, the instrument panel went blank. The contact stated that when the instrument panel returned to normal operation, the vehicle quickly accelerated without the accelerator pedal being depressed. The contact immediately deactivated the cruise control and the vehicle returned to normal operation. Since the initial instrument panel failure, the failure persisted while driving at various speeds. The contact stated that the instrument panel intermittently flashed on and off and occasionally there were several warning lights illuminated after the instrument panel regained normal function. The manufacturer was notified of the failure and the contact was provided a case number. The contact was also informed by the manufacturer that the vehicle was not included in NHTSA Campaign Number: 24V757000 (Electrical System) which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 500.
NHTSA ODI #11622255
Mileage unknown · Oct 27, 2024
Electrical System
Main head display in front of driver is blank. No live driving information is displayed, speed, state of charge, etc. This has happened 3 separate times at this point. So far, leaving the car turned off and locked for an undetermined amount of time (over 30 minutes?) has resolved the issue as the next time the car is started …
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Main head display in front of driver is blank. No live driving information is displayed, speed, state of charge, etc. This has happened 3 separate times at this point. So far, leaving the car turned off and locked for an undetermined amount of time (over 30 minutes?) has resolved the issue as the next time the car is started the display functions as normal.
NHTSA ODI #11622175
Mileage unknown · Oct 24, 2024
Unknown Or OtherVehicle Speed Control
My gauges stopped displaying any information outside of the gear selection. I had no Speedometer, or acess to any of my safety features. This has happened twice and gauges will turn on again on the next drive if sufficient time has passed.
NHTSA ODI #11621700
Mileage unknown · Oct 23, 2024
Forward Collision AvoidanceFuel/propulsion System
I recently had recall 24V693000 completed on my vehicle. After the recall while using the remote vehicle movement feature it no longer stops at all. While demonstrating the feature for a friend interested in purchasing a similar vehicle it did not stop and I had to move and release the remote to stop the vehicle. I have tested i…
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I recently had recall 24V693000 completed on my vehicle. After the recall while using the remote vehicle movement feature it no longer stops at all. While demonstrating the feature for a friend interested in purchasing a similar vehicle it did not stop and I had to move and release the remote to stop the vehicle. I have tested it again twice and the same problem occurs, the vehicle does not detect a pedestrian behind it and does not attempt to stop or stop.
NHTSA ODI #11621437
Mileage unknown · Oct 23, 2024
SteeringWheels
Bought a new EV9 and experienced steering shaking/vibrating heavily on high way speeds. There is always a subtle vibration on speed around 70mph where the cup holders in the middle of front seats vibrates, the driver seat and steering vibrates and creates a unpleasant and disturbing driving experience which can lead to anything …
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Bought a new EV9 and experienced steering shaking/vibrating heavily on high way speeds. There is always a subtle vibration on speed around 70mph where the cup holders in the middle of front seats vibrates, the driver seat and steering vibrates and creates a unpleasant and disturbing driving experience which can lead to anything worse. There are so many other complains on the similar issue but the manufacturer and/or service agents are not agreeing.
NHTSA ODI #11621420
Mileage unknown · Oct 22, 2024
Electrical SystemForward Collision AvoidanceUnknown Or Other
I turned on my car and the screen did not turn on. I couldn’t see my speed or did not know if my turn signals were actually on or not.
NHTSA ODI #11621408
Mileage unknown · Oct 22, 2024
Forward Collision AvoidanceLane Departure
When the vehicle is in adaptive cruise mode and tracking a lane with Lane Keeping Assistance, if the lines on the road widen beyond a certain point (perhaps 3-5ft wider than a normal lane), the vehicle will suddenly stop maintaining the lane with no audio warning or significant visual indicator. As the driver should always be pa…
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When the vehicle is in adaptive cruise mode and tracking a lane with Lane Keeping Assistance, if the lines on the road widen beyond a certain point (perhaps 3-5ft wider than a normal lane), the vehicle will suddenly stop maintaining the lane with no audio warning or significant visual indicator. As the driver should always be paying attention, it is the lack of an audio warning that is the major concern. On a straight road, the vehicle will slowly begin to drift out of the lane. However, when this happens on a curve, the vehicle will suddenly stop steering around the corner, and throw the vehicle out of the lane in a dangerous way. This happens all the time when the lane widens, which I often experience on newer freeways with wider lanes. If a fix can't be provided for the system shutting down, it at least needs an audio warning indicator so the driver is alerted to what is happening and can safely take control.
NHTSA ODI #11621242
Mileage unknown · Oct 21, 2024
Vehicle Speed Control
Cluster behind the steering wheel was blank, has happen twice within the last 30 days. This is an issue since I had no speedometer and had to use WAZE to guess how fast I was going. It resolved itself after turning off the EV9 for about 45 - 60 mins. First time it happen on Sept 27, 2024, and then it happen again today Oct 21, …
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Cluster behind the steering wheel was blank, has happen twice within the last 30 days. This is an issue since I had no speedometer and had to use WAZE to guess how fast I was going. It resolved itself after turning off the EV9 for about 45 - 60 mins. First time it happen on Sept 27, 2024, and then it happen again today Oct 21, 2024.
NHTSA ODI #11621153
Official recalls
7Jul 2, 2026
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
Consequence & remedy
Consequence: A fire increases the risk of injury.
Remedy: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
Dec 20, 2024
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Consequence & remedy
Consequence: Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
Remedy: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
Oct 10, 2024
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence & remedy
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Additional source detail variants (2)
Electrical System:software
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Electrical System: Instrument Cluster/panel
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Consequence: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Sep 17, 2024
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Consequence & remedy
Consequence: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
Remedy: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
Jun 4, 2024
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Consequence & remedy
Consequence: A headliner with inadequate impact protection increases the risk of injury during a crash.
Remedy: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
May 14, 2024
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Consequence & remedy
Consequence: A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
Remedy: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
Apr 16, 2024
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Consequence & remedy
Consequence: A loss of drive power or differential lock up can increase the risk of a crash.
Remedy: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE25004 · Windshield Wiper Failure
Opened Apr 29, 2025 · Closed Mar 11, 2026
Status: closed (inferred from source dates) · Visibility:windshield Wiper/washer
On April 29, 2025, NHTSA’s Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE25004) to investigate inoperative windshield wipers in model year (MY) 2024-2025 Kia EV9 vehicles. The complaints report windshield wipers that malfunction while driving, when snow and/or ice accumulates on or at the bottom of the windshield or in the cowl. ODI further received videos and photographs that depict relatively small amounts of snow and/or ice accumulation that leads to the wipers’ malfunction. Inoperative windshield wipers could reduce driver visibility during inclement weather and increase the risk of a crash. ODI identified 7 Vehicle Owners Questionnaires (VOQs) related to this investigation. Five VOQs describe inoperative windshield wipers due to snow and/or ice accumulation. Two other VOQs describe other malfunctioning windshield wipers including snow build-up on the blades and an odor of overheating. The wipers are equipped with thermal overload protection designed to limit overheating of the wiper motor. Further, consumers describe windshield wipers that temporarily stop working when they are not able to clear the windshield. This may happen when the wipers stop before the parked position in the cowl at the bottom of the windshield. In January 2026, Kia informed ODI that it will conduct a Product Improvement Campaign with owner notification for approximately 47,000 MY 2024-2026EV9 vehicles.The campaign includes a hardware change to the passenger-side wiper arm and an Owner’s Manual revision. The replacement wiper arm will be a different shape and angle that increase the space/clearance between the cowl and the wiper. The Owner’s Manual revision will emphasize the importance of snow removal prior to driving, and it will recommend that drivers place the wipers in service mode when the vehicle is parked outdoors, and snow is forecasted. In addition, Kia is planning to develop pop-up cluster warnings that will be temperature-dependent, and they will remind owners to clear snow/ice pre-drive and to place the wipers in service mode post-drive. In view of Kia’s field action, ODI is closing this Preliminary Evaluation. ODI will take additional action if warranted by future circumstances.To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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