2024 Kia EV9

The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dangerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.

Vehicle suspension experiences rear end swaying at speed when encountering rough or uneven road surfaces. Vehicle is available upon request. Rear 2 rows experience it more than front but requires driver to be mindful of steering to maintain control of vehicle. Dealer replicated swaying on vehicle and new 1 off the lot on 11/11/2024 per service invoice. Dealer service department test drove, rebalanced all tires, performed alignment, 8k service, and has performed 4 multi-point inspections since purchase in July 2025. No warning indicators, codes, or lights on dash and as stated on service invoice.

Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.

On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.

When the vehicle is in adaptive cruise mode and tracking a lane with Lane Keeping Assistance, if the lines on the road widen beyond a certain point (perhaps 3-5ft wider than a normal lane), the vehicle will suddenly stop maintaining the lane with no audio warning or significant visual indicator. As the driver should always be paying attention, it is the lack of an audio warning that is the major concern. On a straight road, the vehicle will slowly begin to drift out of the lane. However, when this happens on a curve, the vehicle will suddenly stop steering around the corner, and throw the vehicle out of the lane in a dangerous way. This happens all the time when the lane widens, which I often experience on newer freeways with wider lanes. If a fix can't be provided for the system shutting down, it at least needs an audio warning indicator so the driver is alerted to what is happening and can safely take control.

Left screen where odometer should show become blackout at the middle of my driving. Went to drive for 200 miles without odometer and other warning signs because the screen are all blackout, 3rd time happen. 1st was Gear also not emgaging and blackout screen 3 months ago, then same incident happen 2 months ago and then another incident with same reason for this month.

The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.