2024 Kia EV9

I went out from my house and got in my vehicle, turned it on, and the instrument cluster screen was not working. I turned off the car and turned it back on and the screen was still not working; I did not have any way to display my speed on the dash. I turned the car off again for a few minutes and then back on and the instrument cluster screen still did not turn on. I had to go pick up my child from school and so I had to use a 3rd party GPS app to monitor speed and the screen never came back on. The next day I checked and the main gauge cluster screen was working again.

The screen directly in front of the driver stops displaying all information except the gear selection part of the screen and Auto Hold displays. No speedometer or anything. This has happened to us twice now since purchasing the vehicle in March. The dealership can't reproduce it so they can't diagnosis the problem to solve it. I've sent them 2 videos of this happening on different days. After shutting the car off for an hour and turning it back on it seems to correct itself.

When I entered and tried the vehicle, I was presented with a trip information display on the instrument cluster in another language(assume Korean) with all values at zero. After turning the car on, the instrument cluster was blank except for the gear indicator and a red parking brake icon. The heads up display was completely blank as well. The car would shift into all other gears and drive. Turn signals did work, but the indicators were absent and did not make any sound. There was also no ready indication or chime signaling that the car was on and ready to drive. The surround view camera system also did not turn off automatically after driving away. Usually the system turns off after 7mph, but there was no speed indication on the blank instrument cluster. I was definitely going much faster. There were no warnings indicating anything wrong with the vehicle. After being parked and off for about 30 minutes, I returned to check the car and everything worked as normal. Attached to the report is a picture of the first image on the instrument cluster before going almost completely blank, when the problem first occurred.

First the vehicle shakes at highway speeds. It has a substantial steering wheel vibration. I had to get two separate wheel balances done to attempt to resolve the issue. Can’t really say if the issue is fully resolved now because both the 12v battery and high voltage battery have had issues or failures leading to a completely dead unusable vehicle. Car has been out of working order for 13 days now with no eta on when the issue will be resolved. All of this happened with less than 30 days of owning the vehicle.

I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for EV9 was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. Thank God, there were no cars right behind me. The power was on, but the car was not moving. I had to tow the car to my home since the service center was closed. The next day I called Kia roadside assistance and it is at a service center on 04/08/2024. I am an extremely busy physician and have small children in my household. I am deeply concerned about the safety aspects of this vehicle as it tends to shut off in the roadway while driving. This is extremely dangerous for me and my family. To my surprise, My dealer, Northstar KIA has no loaner vehicle. After my repeated requests, my salesperson told me to go to the service center and ask for a rental car. and also told me they would reimburse the rental fees. When I called the service center, they said they do not have any rental or loaner car. While I leased and paid for the car, I am without my car or a loaner car.