2025 Kia Carnival

I purchased my 2025 Kia Carnival SXP on July 10th. Since then, I've encountered significant issues with battery drain and camera errors. I've had to jump-start the car and drive it at least every other day due to these problems. On Monday, July 22nd, I sent my car to the dealer for repairs. Six days later, they informed me it was ready for pick-up. However, when I arrived, I found the car battery had died in the dealership. While they claimed the camera issue was resolved, they admitted they needed to investigate the battery problem further. As of now, my car has been with the dealer for over ten days, which is longer than it has been parked at my house. The battery drain issue is clearly persistent, yet Kia continues to assure owners that the vehicle is fine and denies any widespread problem. Despite over 60 cases being filed internally, Kia Customer Care insists no battery issues exist when contacted. It is unacceptable that a vehicle costing over $50,000 needs to be returned to the dealer within less than ten days and 300 miles of use. Furthermore, there has been no communication from Kia regarding the status of my case, no estimated time for a fix, and my car remains held at the dealership without release. This situation is unacceptable, and I urge the NHTSA to investigate Kia's handling of these battery drain issues.

07/23/2024 13:48:24 Dealership confirmed battery is fine and did not need to replace it. I'm going to delete the Kia Access app and see if that has any affect on the battery drain. This needs to be fixed ASAP. 07/23/2024 05:25:47 The 2025 Kia Carnival appears to have some parasitic battery drain, leaving vehicles unable to start or use functions/features like remote start, AC and others. This has affected many Carnival owners and no one knows what to do. I know other owners have towed their car to the dealership and they're clueless. It could be the app draining the car's battery, a feature like the climate auto dry... no one knows. It's frustrating to have a new vehicle with constantly dead batteries. There are many posts in the FB group, but I'm probably having issues sharing those links because it's a closed group. [XXX] (Not a solution for me): [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)