2022 Kia Carnival

I am writing to formally complain about the delay in repairing my vehicle under an active recall involving the fuel system/crossover fuel pump. I have been informed that the required part is on backorder and that the repair may not be available until the end of July. My concern is that I am experiencing strong fuel fumes in and around the vehicle. The odor is severe enough that it is causing headaches, and I do not feel it is safe for me or my children to ride in the vehicle. Given that this recall involves a fuel-related component, I am extremely concerned about both the health effects of continued exposure to the fumes and the potential risk of fire. At this time, I do not believe the vehicle is safe to operate. I am requesting that Kia provide an immediate solution, including one or more of the following: A loaner vehicle until the recall repair can be completed; Rental vehicle reimbursement; Expedited repair assistance; or Any other reasonable accommodation that ensures my family's safety.

Fuel leak at pipe connection between the fuel pipe and fuel rail. Nuts securing the high-pressure crossover fuel pipe to the fuel rail loosened, leaking raw fuel, leading to risk of fire. This has been reported and confirmed by Ron Bouchard Kia, of Lancaster, MA, USA. It is a part of Kia Recall SC368 (NHTSA ID: 26V232). We noticed the vehicle was leaking a substance in April 2025. After receiving recall notice in April 2026, we brought the vehicle in to be check on XXX. We were informed on XXX by phone that our vehicle was affected and fell under this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine light turns on every couple months. The Kia either stops accelerating and goes into “limp mode” or gives code for misfiring cylinders. Took to dealership several times, they did nothing but reset battery so light goes off. Unsafe when driving my family around and has turned into an unreliable vehicle. SO frustrating for a new vehicle to have these issues.

I am unsure as for what is wrong with my car the dealership keeps saying its running rich and there is a recall on several 2022 Kia Carnivals that say it could be a faulty fuel rail tube. They have also said my map sensor is failing. My check engine light appeared a few days ago and has since been cleared and hasn't came back on, however it is just a matter of time. My children ride in this car as it is my daily driver and I have extremely head headaches. The dealership inspected the car and stated it did not smell like fuel however it definitely does.

Fuel door will not open, there is no manual override, vehicle cannot be refueled and since there is no emergency release it caused me to be stranded at a gas station at night with my 4 kids which is a huge safety concern and should be taken seriously as this is a safety and drivability issue that I should not be held responsible to pay for when it is at no fault to me it is a design/system failure.

In October 23, 2025 I started to notice a fuel smell while I was driving the vehicle. The smell of fuel seemed more strong while I had the air conditioning running.I would shut off the AC and put the windows down. There was no leaks of fuel on the ground or close to the motor. No check engine light or messages was displayed on dash at anytime. My concern was that I’m constantly driving my small children in car seats to and from school, sports, and appointments the smell the fumes will cause headaches or worse car will catch fire were we would need to make a fast exit out the vehicle. So I made an appointment with Kia of Stockton and they scheduled me for 10/29/26 at 9:30am. Kia first diagnosis was undetermined and charged me another $315 just to keep diagnosing on top of there first fee of $315. Kia discovered after removing the foam that protects the fuel rail the leak was coming from fuel injectors and fuel rail. Fuel injector leaking where injector inserts into rail. Repair was needed due to failure of fuel rail housing not sealing properly. Kia also replaced associated components with the fuel rail clips, bolts, flanges, high pressure sensor, foam, and injector wire harness. According to Kia there tech found short in the injector harness.