2023 Jeep Wagoneer

The contact owns a 2023 Jeep Wagoneer. The contact stated that several unknown lights on the instrument cluster were illuminated and flashing. Additionally, the headlights were flashing, and the camera screen was blank. The contact stated that while depressing the brake pedal, additional force was needed to stop the vehicle. There was an abnormal horn sound detected. The contact stated that the engine overheated and the vehicle stalled. The vehicle was jump-started. The contact was locked out on several occasions. The contact stated that the third-row seat had folded her child up while parental controls were enabled. The vehicle was taken to the local dealer, where the battery was replaced, but the failure recurred. The vehicle was taken to another local dealer, Charbonneau Car Center (346 1st Street West Dickinson, ND 58601); who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

I am writing to formally request your assistance regarding my 2023 Jeep Wagoneer— [XXX] — which has experienced extensive and repeated mechanical failures that have placed my safety—and the safety of my young children—in serious jeopardy. This was purchased new. In December, I went through arbitration regarding these issues. Unfortunately, I was unsuccessful, largely because I did not have legal representation and was unable to adequately represent myself. Since that time, the problems have continued, and the vehicle remains dangerous and unreliable. I am fearful this vehicle is going to end up costing our family our lives. One of the most recent alarming incidents resulted in me sustaining a black eye due to unexpected, random braking— this was in late July. In addition, there have been ongoing and unresolved issues with the four-wheel-drive system, despite nine separate repair attempts. The rear differential has been replaced four times, and the front transfer case has also been replaced—yet the problems persist. To date, my vehicle has undergone over 40 documented repair attempts and has spent more than 250 days in the dealership for repairs. Despite these efforts, it is clear that the vehicle cannot be properly repaired and continues to pose a serious risk. Given the severity, frequency, and duration of these failures, I believe this case warrants urgent attention under Arkansas consumer protection and lemon law statutes. I respectfully request that your office review my case and take any appropriate actions to ensure my family’s safety and my rights as a consumer. I can provide full service records, repair invoices, and documentation from the arbitration process upon request. Thank you for your time and attention to this matter. I look forward to your prompt response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2023 Jeep Wagoneer on 12 Jun 2025 I stopped at an intersection preparing to make a right turn. When I took my foot off the brake and prepared to accelerate, the vehicle abruptly turned off and lost all power and control. The instrument cluster said to shift to park in order to restart. I was able to restart the vehicle and drove it immediately to the Jeep dealership service. The dealership immediately scanned it, but was unable to diagnose the issue. We drove the vehicle back to our home and are now afraid to drive it due to concern over the vehicle shutting down while driving.

While driving, coming to a stop & starting from full stop at lights, car shut itself down. After 6 separate events it happened whislt in motion. Exvept this time it engaged the E break, park break, killed power steering, locked the steering wheel, reset all systems and put itself in park. ALL WHILE TRAVELLING AT 25mph. The vehicle jacknifed and bodilly injury sustained by driver.

While at a stop light, with start/stop active, I released the brake, which should have "reactivated" the car. Instead, it shut down. I got a quick transmission service error on the dash. Once I put the car in park and turned it off and then on again, it functioned properly. I. The meantime I was being honked at from everyone missing the green light behind me.

This Jeep has gone back to the dealership 3 times for dangerous Undrivability, twice on the back of a tow truck, and third time retrieved by the dealer for repair. It has endangered my family on multiple occasions, each for a different reason, making this car unsafe to have my family drive in. It is less than one year old. Only 1 month after purchasing, it died in a parking lot with my family in the car. It had to be put on a flatbed back to the dealer for a computer replacement. The second time, it died in my driveway and again had to be brought on a flatbed to the dealer. The third incident was the most dangerous and the incident that must be flagged. With my kids in the car, my wife came to a stop sign. The car shook and jittered, the entertainment system went out, and the headlights flashed. A driver at the intersection thought my wife had "flashed the lights" and proceeded into the intersection, nearly causing an accident. I had the dealership come and get it, they applied a fix for the engine start-stop recall and said that likely fixed it. This car is unreliable and unsafe, and Jeep refuses to buyback the car, telling me only to start arbitration. They have refused to even give me a manager, and not returned all my calls.

Our problems started with getting a message that said "check user manual for proper fuel and oil" when we accelerated. We just thought that was a warning sign, discussed this with the car dealership, and we were indeed using the correct fuel. When on the interstate going 70mph the car started rocking back and forth with the check engine light turned on. Took it to the dealership and they said it was computer updates, whichever helped for a couple months and then we continued to get the same message. Throughout our entire year and a 1/2 having the car, our tailgate has managed to fail four times now.The trunk has opened while driving, having stuff fall on the highway. We have gotten stuck places with the trunk not being able to shut. While driving on the highway, the power steering light turned on and the wheel locked up, I had to coast off the road at a corner. We are at the point where we are now 5000 miles over our warranty, driving down the highway once again, and the car started overheating. It said the the oil temp was low, and the coolant temp was high, but had the proper amount of coolant and oil in the car just even had the oil changed. We let the car cool down and luckily were luckily we were a couple blocks from the dealership. Drove a little further and the car overheated again, so my husband literally pushed the car where I coasted down the road to the parking spot. Over the year and a half we have also had the AC fail multiple times along with the back up camera. Also, one morning woke up to the car being dead, no lights were left on. Dealership is being very shady. I told them we will be looking into a lawyer and now they won't give me any documentation about my car. They said it's a faulty thermostat and the engine possibly could be bad but they won't know until the thermostat is fixed. Car back latch is also failing again while it sits at the dealership. I refuse to pay for this car. It's not safe. Complete piece of crap.

I bought this vehicle used form Carmax, <12000 miles. Drove about 12 miles, when while parking I noticed the car stopped and asked to start engine and engage gear again. Didn't think much of it. Then started driving again and the check engine light turned on. There are lots of reports of wagoneers with engine light problems (in fact we had test driven a different one with both check engine and transmission lights on which for obvious reasons didn't buy). I reported to Carmax. Finished my drive and stayed idle for a while trying to see if there were any settings that may be responsible, but the engine was stuttering, almost shutting off, with the entire thing, even the driving lights shutting off intermittently. The following day I took the vehicle for a check at Carmax, and while slowing at an intersection to let a school bus pass, the car completely shut down. I started again and drove very carefully. They could not diagnose the problem at Carmax and they wanted to send to Jeep. I eventually returned the vehicle. I had seen reports of many problems with the 2022 Wagoneer model, but none about the 2023, but I now came across forums where people even describe complete shutdowns of the vehicle while driving in the highway. While I returned the vehicle, I think these serious engine and system failures could endanger others on the road. I took videos and pictures of the problems. Happy to share if you request them.

The vehicle will throw itself in the park and shut off and not restart in the middle of traffic. It's not even stopped. You can hear the parking pin trying to engage until it slows to a point and then it'll slam on and lock up the brakes and skid to a stall. This has happened four times now and the vehicle has been in the shop the entire summer. Someone is going to get killed from this.