2024 Jeep Wagoneer S

What happened? We own a 2025 Jeep Wagoneer S (EV). Since delivery, the software has been unpredictable and dangerous. On day one (18 miles), delivery was delayed for a frunk latch failure requiring a total factory computer reset. The most terrifying event was when the brake and gas pedals "swapped" actions while my husband was driving our three sons. The car sped up when braking and stopped when hitting the gas. The vehicle has also "bricked" (lost all propulsion) twice in traffic with zero warning, nearly causing collisions. Charging fails frequently; it once sat for 12 hours with zero charge gained despite "green" indicators. We deal with constant "ghost" issues: the car jolts unexpectedly, the "Creep" setting glitches (causing it to roll into traffic or roll backward on hills), and the parking brake slams on by itself while reversing. Recently, the backup camera went black while backing out, and sensors beeped at phantom objects. The power trunk even closed on its own, nearly hitting my head. Other failures include McIntosh audio failure, door lock malfunctions, and Uconnect/Wi-Fi errors. Safety Risk: Our family is at constant risk. Between pedals malfunctioning, dying in traffic, and unpredictable movement, this EV is a major hazard to us and other drivers. Dealer/Technical Info: Prestige Jeep has seen the car 8+ times, once for 45 consecutive days. Dealers often "cannot duplicate" because glitches clear on restart, but they return. These symptoms align with STAR Case S2508000058 (unintended torque) and TSB 08-077-25 (IDCM/electrical shutdowns). Components are available for inspection. Warnings: Symptoms began at 18 miles. We frequently see a "Red Wrench," "Red Turtle" (Limited Speed), and "Service Park Brake" messages. Frequent software failures make this vehicle unsafe for the road.

A B.E.V. has an estimated range- and the manufacturer claims up to 300 miles range in great conditions. They never pinpoint what the range is in cold climate. The only data I can find is they admit to it being "less". I am part of a large forum for this platform. I have heard several complaints on range in the cold. They all are experiencing less than 50% of the 300 advertised miles. 120-140 seems to be accurate when operating normally under 20 degrees. The concern here is with the rapid loss of battery, the average distance between possible charging locations, you could easily become stranded with no power and no way to stay warm while waiting for assistance, which could possibly lead to death.

At 2,000 miles car experiences an issue when going from drive to reverse the car issued warning that transmission needs to be serviced, wouldn’t go into any gear and wouldn’t turn off. Had to be dragged into flatbed truck and taken to dealer. At 3,000 miles had to stop in road due to medical helicopter and road being closed. When road opened up went to put car into drive. Same errors as before (can’t get in gear, warning lights and won’t turn off) and car had to be dragged onto a flat bed tow truck. Fire department initiated the tow due to safety issues of being in dangerous location. After a week at dealer was told it was ready to pickup. Then told to see a mechanic there who would show me what to do next time this happened. Involved unhooking 12v battery and pulling some fuses. Informed issue wasn’t fixed just a work around was done. I talked to service manager and was informed this is a known issue and factory is working on a repair. The car isn’t safe breaking down twice while driving on public roads and not being able to turn off. Note: in both cases the car wouldn’t turn off for days even while parked at dealer lot.

Purchased the car on 5/16 and it’s been at the dealership since 5/23. Was driving and I received a message telling me to “stop safely, vehicle will shit off soon”. Car immediately slowed drastically and the wheel jerked forcing my car to swerve into the next lane on the interstate. Was barely able to pull the car over safely without getting crushed on the highway. Have opened a case with Jeep Customer care and been in contact with the dealership. Car has been sitting there with no progress on a fix and no one knows what to do. Dealership is waiting for Jeep engineers and have no idea what’s wrong or how to fix it.