2017 Jeep Renegade

AT A SLOW RATE OF SPEED I PULLED INTO A PARKING SPACE. SLIGHTLY COMPRESSING THE BRAKE TO COME TO A HAULT. INSTEAD OF BRAKING, THE VEHICLE ACCELERATED INTO A CONCRETE PILLAR IN FRONT OF A BUILDING. A RED LIGHT CAME ON THE DASH INDICATING THE PARKING BRAKE, I LOOKED DOWN AND IT WAS NOT ON. I PRESSED THE BRAKE AGAIN AND AGAIN ACCELERATED INTO THE CONCRETE PILLAR RATHER THAN STOPPING. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT SHOOK AND THE ENGINE SEEMED TO REV ON ITS OWN. AFTER SOME TIME, THE VEHICLE ADJUSTED ITSELF AND OPERATED NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS INVALID.

FUEL PUMP MODULE: ISSUES ADDRESSED BY RECALL REMAIN UNRESOLVED. WAS TOLD BY DEALER THAT THERE WAS A PART AVAILABLE, THEN HAD OUR APPOINTMENT CANCELLED BECAUSE THEY HAD RUN OUT. DRIVING THE CAR WITH THIS ISSUE IS DANGEROUS AS THE CAR TENDS TO STALL WHEN ACCELERATING ONTO A HIGHWAY OR WHEN MAKING A TURN. WE HAVE BARELY AVOIDED ACCIDENTS ON SEVERAL OCCASIONS DUE TO STALLING, INCLUDING ONE WITH A SEMI-TRUCK. ENGINE: HARD IDLE WHEN COLD. ENGINE RATTLES LOUDLY. POWER TRAIN: WHEN CAR IS ACCELERATED TO 30 MPH RANGE, IT "HICCUPS" OR JERKS WHEN ACCELERATOR IS PRESSED. WE HAVE TAKEN THE CAR IN FOR THIS ISSUE NUMEROUS TIMES, BUT EVERY TIME WE ARE TOLD THAT THE "COMPUTER ISN'T PICKING ANYTHING UP" AND PROBLEM REMAINS UNRESOLVED.

MY VEHICLE HAS BEEN SHIFTING HARD WHEN TAKING OFF FROM STOP OR DRIVING ALONG AND IT HAPPENS IT RACES WHEN DRIVING AND THEN STALLS IT WANT GO SOMETIMES. ITS BEEN TO TWO DEALERSHIP AND WORKED ON IT STILL IS NOT WORKING. IT'S IN THE SHOP AGAIN. I DON'T WANT THIS VEHICLE ANYMORE. I NEED TO BE SAFE. IT ALMOST GOT ME HURT TWO TIMES. I NEED IT REPLACED. I AM DISABLED. I WISH THIS DIDN'T HAPPEN I NEED A VEHICLE THAT WANT BE DISABLED. LET ME KNOW ASAP. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE EQUIPPED WITH CONTINENTAL CROSSCONTACT LX TIRES, SIZE: 215/65/16 (NA). LOST TIRE PRESSURE WHILE DRIVING CONTACT WAS CONCERNED ABOUT SAFETY DUE TO THE TIRE FAILURE TREAD SEPARATION ON THE INSIDE OF TIRE. ONLY NOTICEABLE WITH TIRES OFF OF THE RIM. WHILE DRIVING AT 20 MPH, THE TIRE PRESSURE MONITORING SYSTEM INDICATED A LOSS OF TIRE PRESSURE IN THE DRIVER'S SIDE, PASSENGER'S SIDE REAR AND DRIVER'S SIDE FRONT TIRE. THE CONTACT STATED THAT THE LOSS OF TIRE PRESSURE WAS GRADUAL. THE CONTACT STATED THAT THE WHEELS WERE REMOVED AT THE RESIDENCE AND TAKEN TO SOUTHERN TIRE MART LOCATED AT 2009 E BEEBE CAPPS EXPY, SEARCY, AR 72143, (501) 268-1167. THE TIRES WERE REPLACED WITH MICHELIN BRAND TIRES. NEITHER THE VEHICLE MANUFACTURER NOR A DEALER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE ON THE TIRES WERE 8,000, 10,000 AND 12,000 RESPECTIVELY. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 8,000.

TRAVELING AT 75 MPH ON HIGHWAY 25 IN NEW MEXICO, THE BEGAN DECELERATING DESPITE MY FOOT PUSHING THE GAS PEDAL. SERVICE ENGINE KIGHT ILLUMINATED. VEHICLE HAD TO BE TOWED TO JEEP DEALERSHIP SIERRA BLANCA MOTORS IN RUIDOSO NM. LUCKILY I HAD CELL SERVICE TO CONTACT AAA. FUEL PUMP IS BEING REPLACED NOW FOR THE SECOND TIME IN 21,000 MILES. DEALER TOLD ME THERE IS NO WAY TO RECONFIGURE IT SO THAT WON'T HAPPEN AGAIN. IM AFRAID NOW TO DRIVE IT. I HAVE TO DRIVE TO DESOLATE LOCATIONS WITH NO CELL SERVICE FOR MY JOB. I WAS IN MOTION ON A HIGHWAY WHEN THIS LATEST INCIDENT OCCURRED. THEVFIRST INCIDENT I WAS ALSO IN MOTION ON A HIGHWAY NEAR SANTA FE. FUEL PUMP WAS REPLACED THEN AT 5,000 MILES ON THE CAR.

I TOOK THE VECHICLE FOR THE RECALL FOR A REPLACEMENT ON THE FUEL PUMP MODULE AND I WAS TOLD THEY DIDN'T HAVE IT AND THAT I WOULD GET A CALL FOR THE REPLACEMENT. I STILL HAVE NOT RECEIVED A CALL AND NOW I CANNOT RENEW MY VEHICLE REGISTRATION. I HAVE CALLED THEM MULTIPLE TIMES AND I JUST GET THE RUN AROUND. I AM NOW GOING TO HA E TO PAY LATE FEES AND I MY TAGS WILL BE EXPIRED. THIS VEHICLE IS MY PRINCIPAL CAR FOR TRANSPORTATION TO GET TO WORK. WHO IS GOING TO BE RESPONSIBLE FOR THIS NOW.