2017 Jeep Renegade

GAS PEDAL/ACCELERATION WILL NOT ENGAGE WHEN VEHICLE IS IN REVERSE, IN A CERTAIN CIRCUMSTANCE. THIS HAPPENS EVERY TIME AFTER I FIRST START THE VEHICLE, PLACE IT IN REVERSE, AND COAST/ROLL BACKWARDS (OUT OF MY DRIVEWAY, INTO THE ROAD, INTO TRAFFIC). SLAMMING MY FOOT ON THE GAS PEDAL RESULTS IN NO ACCELERATION, SO I JUST ROLL SLOWLY INTO THE ROAD. VEHICLE WILL ACCELERATE NORMALLY AFTER I THEN SHIFT TO DRIVE. NOT BEING ABLE TO QUICKLY ACCELERATE IN REVERSE WHEN LEAVING FOR WORK EVERY MORNING IS AN OBVIOUS SAFETY CONCERN. I TOOK THIS TO MY DEALERSHIP, AND THEY WERE ABLE TO REPLICATE THE ISSUE. THEY THEN TESTED THIS ISSUE ON 2016 RENEGADE, 2017 RENEGADE, AND 2018 RENEGADE. THE 2016 AND 2017 RENEGADES HAD THIS SAME ISSUE. THE 2018 RENEGADE REPORTEDLY DID NOT HAVE THIS ISSUE. MY DEALERSHIP SPOKE WITH A JEEP ENGINEER THAT HAS INVESTIGATED THIS ISSUE BEFORE, AND TRIED REPLACING THE ENTIRE TRANSMISSION SYSTEM AS A SOLUTION. THAT DIDN'T FIX THE ISSUE, SO THE ENGINEER CLAIMS THAT IT'S "WORKING AS DESIGNED." CLEARLY IT'S DESIGNED UNSAFELY. I HAVE INCLUDED MY DEALERSHIP'S NOTES INDICATING THAT THEY WERE ABLE TO REPRODUCE THE ISSUE AND MY (AND OTHER) RENEGADES. AND THAT THEY ENDED UP DIAGNOSING THIS AS "ISSUE IS NORMAL NO PROBLEM FOUND."

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT SHOOK AND THE ENGINE SEEMED TO REV ON ITS OWN. AFTER SOME TIME, THE VEHICLE ADJUSTED ITSELF AND OPERATED NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS INVALID.

FUEL PUMP MODULE: ISSUES ADDRESSED BY RECALL REMAIN UNRESOLVED. WAS TOLD BY DEALER THAT THERE WAS A PART AVAILABLE, THEN HAD OUR APPOINTMENT CANCELLED BECAUSE THEY HAD RUN OUT. DRIVING THE CAR WITH THIS ISSUE IS DANGEROUS AS THE CAR TENDS TO STALL WHEN ACCELERATING ONTO A HIGHWAY OR WHEN MAKING A TURN. WE HAVE BARELY AVOIDED ACCIDENTS ON SEVERAL OCCASIONS DUE TO STALLING, INCLUDING ONE WITH A SEMI-TRUCK. ENGINE: HARD IDLE WHEN COLD. ENGINE RATTLES LOUDLY. POWER TRAIN: WHEN CAR IS ACCELERATED TO 30 MPH RANGE, IT "HICCUPS" OR JERKS WHEN ACCELERATOR IS PRESSED. WE HAVE TAKEN THE CAR IN FOR THIS ISSUE NUMEROUS TIMES, BUT EVERY TIME WE ARE TOLD THAT THE "COMPUTER ISN'T PICKING ANYTHING UP" AND PROBLEM REMAINS UNRESOLVED.

MY VEHICLE HAS BEEN SHIFTING HARD WHEN TAKING OFF FROM STOP OR DRIVING ALONG AND IT HAPPENS IT RACES WHEN DRIVING AND THEN STALLS IT WANT GO SOMETIMES. ITS BEEN TO TWO DEALERSHIP AND WORKED ON IT STILL IS NOT WORKING. IT'S IN THE SHOP AGAIN. I DON'T WANT THIS VEHICLE ANYMORE. I NEED TO BE SAFE. IT ALMOST GOT ME HURT TWO TIMES. I NEED IT REPLACED. I AM DISABLED. I WISH THIS DIDN'T HAPPEN I NEED A VEHICLE THAT WANT BE DISABLED. LET ME KNOW ASAP. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

FIRST BREAKDOWN CHECK ENGINE LIGHT AND AIR BAGS LIGHT CAME ON THEN THE ENGINE LOCKED UP AND I COULD NOT SWITCH GEARS AND COULD NOT ACCELERATE. SECOND BREAK DOWN EMERGENCY BREAK LOCKED UP AND WOULD NOT RELEASE AND CHECK ENGINE LIGHT AND CHECK AIRBAGS CAME ON AGAIN. THIRD BREAKDOWN EMERGENCY BREAK LOCKED UP AND WOULD NOT RELEASE AGAIN AND THE CHECK ENGINE LIGHT AND AIR BAGS LIGHT CAME ON AGAIN AND COULD NOT SWITCH GEARS. FOURTH BREAKDOWN WOULD NOT START HAD TO BE TOWED TURNS OUT BATTERY NEEDED TO BE REPLACED. FIFTH BREAKDOWN ENGINE STALLED HAD TO PULL OVER AND RESTART THE CAR. SIXTH BREAKDOWN REMOTE START THE CAR DID NOT START UP AND THEN WOULD NOT START MANUALLY. SEVENTH BREAKDOWN ENGINE STALLED AGAIN HAD TO BE TOWED WOULD NOT START BACKUP. 8TH BREAKDOWN JEEP WAS SHIFTING REALLY HARD TOOK TO DELAERSHIP NOW HAS TO HAVE TRANSMISSION REPLACED. THIS CAR IS A YEAR AND A HALF OLD AND HAS HAD ALL THESE PROBLEMS I JUST FOUND OUT THAT JEEPS THAT ARE 2017 AND 2018 HAVE RECALLS THIS VEHICLE HAS THE ELECTRICAL PROBLEM AND THE BOBY IS FALLING APART. ALL OF THIS HAS AFFECTED THE GAS MILEAGE. ALL THESE BREAK DOWN WERE CITY STREETS AND HIGHWAY.

WE BOUGHT A 2017 JEEP RENEGADE IN SEPTEMBER 2017. OUR RENEGADE HAS A VERY HARD SHIFT PROBLEM AND MAKES A LOUD CLUNK SOUND AROUND THE 25-30MPH RANGE...IT HITS SO HARD THAT IT FEELS LIKE SOMEONE HIT YOU IN THE BACK OF THE CAR WHILE DRIVING. WE HAD OUR CAR SERVICED 3 TIMES AT THE DEALERSHIP FOR THIS PROBLEM AND IT STILL CONTINUES. WHEN WE WENT BACK FOR THE 3RD TIME ON MAY 24TH, THE SERVICE ADVISOR TOLD US THAT IT WASN'T THROWING ANY CODES SO THEY DIDN'T KNOW WHAT TO DO TO FIX IT. HE ALSO INFORMED US THAT THIS WAS A BIG PROBLEM WITH THE RENEGADES AND ALL THEY COULD DO WAS TO FLASH A SOFTWARE UPDATE EVEN THOUGH HE KNOWS IT WILL NOT FIX THE PROBLEM. ANOTHER TECH SAID "IS YOUR CAR STILL UNDER WARRANTY?" WE SAID YES, IT ONLY HAS 32,000 MILES ON IT. HE SAID TO THE OTHER TECH, WE SHOULD JUST PUT A WHOLE NEW TRANSMISSION IN THE THING. THE OTHER TECH SAID, IF WE DO THAT, IT WILL JUST BE PUTTING THE SAME KIND OF TRANSMISSION BACK IN IT (9 SPEED TRANSMISSION) WHICH WOULD EVENTUALLY HAVE THE SAME PROBLEM. WE WERE TOLD THAT MOST PEOPLE JUST WANT TO TRY TO TRADE THE CAR IN FOR SOMETHING ELSE. THE SERVICE TECH ADVISED US TO TALK WITH A SALES PERSON. SO WHILE TALKING WITH THE SALES PERSON, SHE TRIED TO GET US INTO A CERTIFIED USED CAR. WE BOUGHT A NEW CAR FOR A REASON, TO NOT END UP WITH SOME ELSE'S PROBLEMS WITH A USED CAR. THEN WE ASK TO SPEAK TO THE MANAGER. HE TOLD US THAT ANY CAR HE PUT US IN WOULD JUST HAVE THE SAME TRANSMISSION AND POSSIBLY THE SAME PROBLEMS. THE MANAGER ACTUALLY TOLD US THAT WE WOULD JUST BE BETTER OFF TRADING IT IN AT ANOTHER DEALERSHIP. WE WENT TO THE SUBARU DEALERSHIP TO SPEAK WITH THEM ABOUT TRADING IT IN AND THEY ONLY WANTED TO OFFER US A TRADE IN VALUE OF $10,000 WHEN WE STILL OWE $15,000. IT JUST DOESN'T SEEM FAIR THAT NO ONE AT THE JEEP DEALERSHIP IS WILLING TO HELP ITS CUSTOMERS WHEN THEY CLEARLY KNOW THEY HAVE SOLD MANY CUSTOMERS FAULTY VEHICLES.

I PURCHASED MY 2017 JEEP RENEGADE BRAND NEW AT THE END OF JANUARY 2018. I WAS TOLD TO BRING MY CAR IN AT 5000 MILES FOR AN OIL CHANGE. RIGHT BEFORE MY OIL CHANGE WAS DUE, WHILE DRIVING IN A PARKING LOT, I MADE A TURN AND SAW A LOW ENGINE PRESSURE LIGHT AND THEN MY ENGINE TURNED OFF WHILE DRIVING. MY HUSBAND & I MET WITH THE JEEP DEALER AND THE SHOP MANAGER SAID THE ENGINE WAS JUST "BREAKING IN" AND USED UP THE OIL. THIS WASN'T SOMETHING WE HAD HEARD OF BEFORE. THEY DID AN OIL CONSUMPTION TEST AND AFTER ALL THAT WAS DONE, THEY SAID IT WAS FINE AND IT WOULDN'T HAPPEN AGAIN. I'VE TAKEN MY CAR IN LIKE CLOCK-WORK TO HAVE THE OIL CHANGED. THIS WEEK, WITH STILL 300 MILES TO GO UNTIL MY NEXT OIL CHANGE, MY LOW OIL PRESSURE LIGHT CAME ON AND MY CAR TURNED OFF WHILE DRIVING DOWN A HILL ON A BUSY MAIN ROAD. THE DEALERSHIP IS TELLING ME AGAIN "THIS CAR JUST USES OIL". THEY CONFIRMED I WAS 2.5 QUARTS LOW. WE HAVE 2 RENEGADES IN THE FAMILY, MY DAUGHTER'S 2015 RENEGADE THAT WE BOUGHT IN 2017 WITH ONLY 2500 MILES ON IT DOESN'T HAVE THIS PROBLEM. I AM NOW GETTING A SECOND OIL CONSUMPTION TEST RUN. THIS IS DANGEROUS AND SCARY. I SEE THERE WAS A RECALL ON 2017 JEEP RENEGADES FOR A CRACKED OIL PUMP ISSUE. MY CAR IS NOT INCLUDED IN THAT YET IT HAS THE SAME SYMPTOMS. I BOUGHT A BRAND NEW CAR SO THAT I WOULDN'T HAVE "USED CAR" ISSUES. THIS IS UNACCEPTABLE AND I'M GETTING NERVOUS MY CAR WILL JUST TURN OFF AND I WILL BE IN AN ACCIDENT THE NEXT TIME AS I'VE BEEN LUCKY SO FAR.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SLIPPED AND CAUSED THE VEHICLE TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO JIM BROWNE CHRYSLER JEEP DODGE RAM TAMPA BAY (10909 N FLORIDA AVE, TAMPA, FL 33612, (813) 280-5069), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 9,000.