← New search

2014 Jeep Patriot

Owner reports · Recalls · Investigations

More warning signs than most Patriot years

Owner complaints for the 2014 Jeep Patriot are substantially higher than the model-year median of 188.

About this comparison →

When problems were reported

Mileage at the reported incident

374 reports with mileage · 174 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Engine. Review the 156 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 149 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Seat Belts. Review the 104 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

31 crash reports7 fire reports32 injury reports

Electrical System complaints

89 reports
Clear category filter
37,000 miles · May 23, 2016
Electrical SystemPower TrainService Brakes

SINCE DAY ONE OF PURCHASING THE PATRIOT MY VEHICLE HAS HAD NON-STOP ISSUES, MORE RECENTLY ALMOST RESULTING IN THE DRIVER AND PASSENGER BEING INVOLVED IN AN ACCIDENT WITH AN 18 WHEELER AFTER THE VEHICLE WENT FROM 80MPH TO 40MPH IN LESS THAN 5 MINUTES, TRANSMISSION FLUID LIGHT CAME ON AND RPMS STAYED AT 4200. THE CAR MADE A RIDI…

Read full complaint

SINCE DAY ONE OF PURCHASING THE PATRIOT MY VEHICLE HAS HAD NON-STOP ISSUES, MORE RECENTLY ALMOST RESULTING IN THE DRIVER AND PASSENGER BEING INVOLVED IN AN ACCIDENT WITH AN 18 WHEELER AFTER THE VEHICLE WENT FROM 80MPH TO 40MPH IN LESS THAN 5 MINUTES, TRANSMISSION FLUID LIGHT CAME ON AND RPMS STAYED AT 4200. THE CAR MADE A RIDICULOUS SCREAMING NOISE AND THIS WAS AFTER THE DEALERSHIP HAD MY VEHICLE FOR 2 WEEKS (THIRD TIME BRINGING IT IN FOR THE ABOVE PROBLEM) AND NOW IT IS AT THE DEALERSHIP AGAIN WHERE I AM BEING TOLD THERE ISN'T ANYTHING THEY CAN DO. THE VEHICLE HAS HAD NEW STRUTS (COMPLAINED ABOUT A CLUNKING NOISE WHEN TURNING LEFT AND SHOCKINGLY THEY COULDN'T REPLICATE THE PROBLEM UNTIL THE THIRD TIME BRINGING IT IN), NEW BRAKE SENSOR SWITCH AFTER THEY ALSO FOUND THE MASTER WAS LEAKING INTO THE BOOSTER AND THEN THEY FOUND THE SENSOR SWITCH BAD -THAT WAS OCTOBER OF 2015, APRIL 23RD 2016 THEY SAID THAT HAD TO BE REPLACED AND THAT WAS WHAT WAS CAUSING THE TRANSMISSION ISSUE - I MAY BE A GIRL BUT I"M NOT STUPID (THAT WAS THE SECOND TIME I BROUGHT IT IN FOR THE TRANS. ISSUE). IT'S HAD A NEW RADIO AND TELEMATIC MODULES 5 TIMES, NEW ANTENNA, NEW TIRE SENSORS, MOLDING, DOOR PANEL, ETC. THIS CAR WAS TOO EXPENSIVE TO HAVE THESE ISSUES AND JEEP/CHRYSLER GROUP ARE TELLING ME THAT THE TRANSMISSION IS OBVIOUSLY OVER HEATING GOING INTO "LIMP" MODE RESULTING IN THE VEHICLE STAYING IN 4TH GEAR AND LOOSING SPEED - THIS VEHICLE IS A COFFIN ON WHEELS AND I WAS TOLD THIS WAS RELIABLE. WE HAVE EVERYTHING ON VIDEO THAT HAPPENED AFTER PICKING UP THE CAR FROM THE DEALERSHIP ON MAY 21, 2016 AND AFTER TAKING IT FOR A DRIVE TO ASSURE THE PROBLEM WAS GONE (AGAIN THIRD TIME IT WAS BROUGHT IN). THE SERVICE MANAGER TOLD ME THAT THE COMPUTER RESETS LIKE A LAPTOP WHICH IS WHY THE ERROR CODES GO AWAY AND IS CONTINUING TO FEED US LIES EVEN WITH EVIDENCE IN HAND. MY VEHICLE TERRIFIES ME NOW.

NHTSA ODI #10870359

70,000 miles · May 20, 2016
Electrical System

I'VE HAD MY VEHICLE SINCE NEW IN 2014 AND FOR THE FIRST YEAR OF HAVING THE VEHICLE I TRAVELED 50 MILES ONE WAY TO WORK EVERY DAY, SO I PUT A LOT OF MILES ON THE VEHICLE BUT MAINLY HIGHWAY MILES. I'VE NEVER HAD AN ISSUE WITH THE VEHICLE UNTIL A MONTH AGO. I WENT TO GO TO WORK AND THE ELECTRONIC THROTTLE CONTROL LIGHT, CHECK ENGIN…

Read full complaint

I'VE HAD MY VEHICLE SINCE NEW IN 2014 AND FOR THE FIRST YEAR OF HAVING THE VEHICLE I TRAVELED 50 MILES ONE WAY TO WORK EVERY DAY, SO I PUT A LOT OF MILES ON THE VEHICLE BUT MAINLY HIGHWAY MILES. I'VE NEVER HAD AN ISSUE WITH THE VEHICLE UNTIL A MONTH AGO. I WENT TO GO TO WORK AND THE ELECTRONIC THROTTLE CONTROL LIGHT, CHECK ENGINE LIGHT, AN TRACTION CONTROL LIGHTS CAME ON. THE VEHICLE WOULD NOT ACCELERATE BECAUSE OF THE ETC LIGHT. THE ENGINE PULSATED AND REVVED STEADY AT 4,000 RPMS UNTIL I SHUT THE VEHICLE OFF. I TOOK IT TO A CHRYSLER DEALER AND THEY REPLACED THE PCM. I GOT MY VEHICLE BACK AND IT WORKED FINE FOR ABOUT 2 WEEKS. UPON GETTING GAS THE VEHICLE WOULD NOT START. ALL THE LIGHTS AND THE RADIO WORKED BUT IT WOULD NOT CLICK, CRANK, OR TURN OVER. I FINALLY WAS ABLE TO START THE VEHICLE AND IT RAN FINE FOR 3 DAYS AND THE SAME THING HAPPENED IN A PARKING LOT. I TOOK IT TO ANOTHER CHRYSLER DEALER AND HAD YET ANOTHER PCM PUT IN IT. THE VEHICLE IS STILL AT THE CHRYSLER DEALER AND I'VE BEEN WITHOUT IT AND DRIVING A RENTAL FOR ALMOST A WEEK NOW. I'VE CONTACTED CHRYSLER AND UPON ASKING THEM WHAT IS GOING TO HAPPEN IF THE ISSUE PERSISTS, THEY COULD ONLY SAY THEY'LL CONTINUE TO DIAGNOSE IT AND FIX IT. I HAVE A 2 YEAR OLD AND I CAN'T AFFORD TO BE DRIVING AN LET SIT ALONG THE SIDE OF THE ROAD IF I DECIDE TO TAKE HIM SOMEWHERE FARTHER AWAY.

NHTSA ODI #10869992

53,000 miles · Apr 5, 2016
Electrical SystemPower Train

MY TRANSMISSION IS LOSING POWER AND SLIPPING. WAS TOLD BY DEALER THAT THE WARRANTY WON'T COVER THE PROBLEM. ALSO WAS TOLD IF PROBLEM IS NOT FIXED THE VEHICLE WILL END UP SHUTTING OFF ON ITS OWN WHILE DRIVING DOWN THE ROAD. THUS CREATING A HUGE SAFETY ISSUE AS IT COULD CAUSE AN ACCIDENT.

NHTSA ODI #10853538

20,673 miles · Jan 22, 2016
Electrical System

MY CAR WOULD NOT START, THERE WAS STILL POWER TO THE LIGHTS AND RADIO. MY JEEP HAS ONLY 20,673 MILES ON IT. I BOUGHT IT BRAND NEW IN DECEMBER 2013. IT IS STILL UNDER MANUFACTURER WARRANTY. I HAD IT TOWED TO THE CLOSEST CHRYSLER DEALER. SAN LEANDRO CHRYSLER IS WHERE I BOUGHT IT AND HAVE IT SERVICED REGULARLY. I PURCHASED THE SERV…

Read full complaint

MY CAR WOULD NOT START, THERE WAS STILL POWER TO THE LIGHTS AND RADIO. MY JEEP HAS ONLY 20,673 MILES ON IT. I BOUGHT IT BRAND NEW IN DECEMBER 2013. IT IS STILL UNDER MANUFACTURER WARRANTY. I HAD IT TOWED TO THE CLOSEST CHRYSLER DEALER. SAN LEANDRO CHRYSLER IS WHERE I BOUGHT IT AND HAVE IT SERVICED REGULARLY. I PURCHASED THE SERVICE CONTRACT FROM THE DEALER. THEY TOOK 5 BUSINESS DAYS TO LOOK AT IT. I HAD TO PAY FOR A RENTAL CAR OUT OF MY OWN POCKET. THE SERVICE TECH DETERMINED IT WAS THE WCM WAS NON RESPONSIVE. THEY SAID SINCE I HAD AN AFTERMARKET ALARM THE WARRANTY WAS VOID. I HAD THE ALARM INSTALLED BY AN ALARM SPECIALIST. THEY CHARGED ME $185 FOR THE DIAGNOSTIC, AND MY CAR STILL DID NOT WORK. I DID A GOOGLE SEARCH FOR WCM. IT TURNS OUT THIS PROBLEM GOES BACK TO 2008 IN JEEP, CHRYSLER AND DODGE VEHICLES. ONE OF THE FORUMS RECOMMENDED I DISCONNECT THE BATTERY OR A CERTAIN FUSE. I DID THAT, THE CAR STARTED RIGHT UP ! I TOLD THE SERVICE MANAGER AND HE SAID THAT HE WAS NOT GOING TO REFUND MY MONEY. THIS WCM CAN ONLY BE INSTALLED BY A DEALER BECAUSE IT HAS TO MATCH THE VIN #. THIS PART SHOULD BE RECALLED ! YOUR VEHICLE COULD JUST TURN OFF WHILE YOU ARE DRIVING IT !

NHTSA ODI #10821629

25,069 miles · Nov 17, 2015
Electrical SystemEngineWheels

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE IDLING AT A STOP LIGHT, THE VEHICLE JERKED FORWARD AND IN REVERSE. IN ADDITION, THE VEHICLE HAD STEAM COMING FROM THE HOOD, THERE WAS AN ABNORMAL ODOR, AND THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED.…

Read full complaint

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE IDLING AT A STOP LIGHT, THE VEHICLE JERKED FORWARD AND IN REVERSE. IN ADDITION, THE VEHICLE HAD STEAM COMING FROM THE HOOD, THERE WAS AN ABNORMAL ODOR, AND THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE HAD OCCURRED APPROXIMATELY THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,069.

NHTSA ODI #10794429

9,900 miles · Nov 5, 2015
Electrical System

SINCE MARCH OF 2015 THE CAR HAS EXPERIENCED 43 NON-STARTS. WHEN YOU INSERT THE KEY AND TURN IT TO START THE ONLY THING THAT HAPPENS IS THE DASH LIGHTS COME ON. THE CAR HAS BEEN IN THE SHOP 4 TIMES AND EACH TIME THE DEALER CANT FIND A PROBLEM. THE LAST TIME THE CAR WAS IN THE DEALERSHIP ADMITTED THE CAR HAS A PROBLEM AS STATED IN…

Read full complaint

SINCE MARCH OF 2015 THE CAR HAS EXPERIENCED 43 NON-STARTS. WHEN YOU INSERT THE KEY AND TURN IT TO START THE ONLY THING THAT HAPPENS IS THE DASH LIGHTS COME ON. THE CAR HAS BEEN IN THE SHOP 4 TIMES AND EACH TIME THE DEALER CANT FIND A PROBLEM. THE LAST TIME THE CAR WAS IN THE DEALERSHIP ADMITTED THE CAR HAS A PROBLEM AS STATED IN IN STAR REPORT. CHRYSLER DOES NOT HAVE A FIX AND WONT UNTIL THE EARLIEST OF 1ST QTR OF 2016. THE CONDITION IS CALLED A SKIM OUT AND IF IT DOESNT START AFTER 6 TRIES IT WILL NOT START FOR 12-24 HOURS LEAVING THE DRIVER STRANDED

NHTSA ODI #10788595

2,900 miles · Sep 22, 2015
Electrical SystemEngineSteering

WHEN MAKING A TURN AT A STOP LIGHT OR MERGING INTO TRAFFIC AT A LOW SPEED, ENGINE DIES BUT WILL RESTART AFTER IT'S PUT BACK INTO PARK & RESTARTED. THIS HAS HAPPENED SEVEN TIMES & ONE TIME WHEN NOT TURNING & USUALLY WHEN YOU ARE TURNING INTO ONCOMING TRAFFIC AND HAS BEEN IN FOR REPAIRS EACH TIME. SERVICE CAN'T DIAGNOSE THE ISSUE.…

Read full complaint

WHEN MAKING A TURN AT A STOP LIGHT OR MERGING INTO TRAFFIC AT A LOW SPEED, ENGINE DIES BUT WILL RESTART AFTER IT'S PUT BACK INTO PARK & RESTARTED. THIS HAS HAPPENED SEVEN TIMES & ONE TIME WHEN NOT TURNING & USUALLY WHEN YOU ARE TURNING INTO ONCOMING TRAFFIC AND HAS BEEN IN FOR REPAIRS EACH TIME. SERVICE CAN'T DIAGNOSE THE ISSUE. VEHICLE DOES NOT GIVE ANY INDICATION THAT ENGINE WILL DIE. TRACTION CONTROL LIGHT COMES ON IF IT DIES WHILE TURNING BUT IF NOT TURNING, VEHICLE ENGINE SIMPLY SHUTS OFF, AS IF IGNITION HAS BEEN TURNED OFF BUT VEHICLE HAS TO BE IN PARK AS OPPOSED TO BEING IN DRIVE WHEN ENGINE DIES. THE ENGINE IS QUIET & YOU CAN'T TELL IT'S DIED & YOU HAVE NO STEERING CONTROL. I'VE ALMOST BEEN IN THREE ACCIDENTS, ONE WITH A TRUCK-TRAILER WAITING TO TURN BUT STOPPING ABOUT A FOOT AWAY FROM BEHIND ME. MY MOM WAS IN A HIGH SCHOOL PARKING LOT AFTER A GAME & ALMOST ROLLED INTO SOME HIGH SCHOOL KIDS & THEIR PARENTS B/C SHE DIDN'T REALIZE SHE WAS ROLLING BACKWARDS UNTIL MY BROTHER PULLED THE E-BRAKE. THE DEALERSHIP I PURCHASE FROM TOLD ME THAT CHRYSLER DEEMS IT A LEMON. I OPENED A CASE WITH CHRYSLER, THEY WASTED MY TIME & FINALLY TOLD ME THAT NCDSUSA.ORG DEEMS IT A LEMON. I WASTE MORE TIME TO OPEN A CASE WITH NCDSUSA.ORG & SEND THEM MY REPAIR ORDERS & THEY GO THROUGH THE TRIAL & TELL ME THAT THEY DO NOT DEEM IT A LEMON BUT THAT SINCE THE DEALERSHIP HAS SAID IT'S IN WORKING ORDER THAT MY CASE IS DECLINED. THIS VEHICLE IS A DEATH TRAP & CHRYSLER DOESN'T CARE THAT AN UNSAFE VEHICLE IS ON THE ROAD, THAT I'VE ALMOST BEEN IN THREE ACCIDENTS & COULD HAVE DIED WHEN THE TRUCK AND TRAILER ALMOST REAR-ENDED ME AND THAT IT'S NOT JUST MY FAMILY OR MYSELF (IF I SURVIVE) THAT WILL BE FILING A LAWSUIT BUT ANY OTHER PARTIES INVOLVED BECAUSE I WILL TELL THE OTHER PARTY AND THEY COULD BE SUED BY THEM AS WELL. I'VE GIVEN DEALERSHIPS CHANCES TO GET THIS OFF THE ROAD BUT THEY REFUSE TO HELP.

NHTSA ODI #10767475

19,450 miles · Jul 27, 2015
Electrical SystemSeat BeltsUnknown Or Other

OUR SEAT BELT LIGHT STARTED TO MESS UP IN JUNE 2015, WE TOOK IT TO THE SERVICE DEPARTMENT AND AFTER THEY TRIED TWO SWITCHES I WAS TOLD THAT IT COULD NOT BE FIXED AND THAT ALL 2014 JEEP PATRIOTS DO THIS! IF YOU PULL THE SEAT BELT OUT AN INCH FROM HOME POSITION THE LIGHT GOES OFF, WHEN YOU ACTUALLY HAVE IT CLICKED IT WILL STILL BE…

Read full complaint

OUR SEAT BELT LIGHT STARTED TO MESS UP IN JUNE 2015, WE TOOK IT TO THE SERVICE DEPARTMENT AND AFTER THEY TRIED TWO SWITCHES I WAS TOLD THAT IT COULD NOT BE FIXED AND THAT ALL 2014 JEEP PATRIOTS DO THIS! IF YOU PULL THE SEAT BELT OUT AN INCH FROM HOME POSITION THE LIGHT GOES OFF, WHEN YOU ACTUALLY HAVE IT CLICKED IT WILL STILL BEEP AT YOU TELLING YOU THAT YOUR NOT WEARING YOUR SEAT BELT! WE HAVE ONLY HAD THIS JEEP SINCE FEB. 2014 AND PURCHASED IT BRAND NEW! IT WILL NOT PASS INSPECTION ON BASE, SO TECHNICALLY WE ARE NOT EVEN SUPPOSE TO BE DRIVING THIS UNSAFE JEEP THAT CAN'T BE FIXED! ALL 2014 JEEP PATRIOTS DO NOT DO THIS, I KNOW A COUPLE OF PEOPLE WHO PURCHASED A JEEP PATRIOT WITHIN A MONTH OR TWO FROM MY PURCHASE. NOW THE SEAT BELT LIGHT WILL STAY OFF EVEN WITHOUT ME WEARING MY SEAT BELT! I HAVE TRIED CONTACTING ISG, NHTSA, CHRYSLER SERVICE AND CANNOT REACH ANYONE ABOUT MY SAFETY ISSUE!

NHTSA ODI #10743881

29,000 miles · Jul 20, 2015
Electrical SystemEngine

FOR THE FOURTH TIME, WHEN DRIVING THE VEHICLE ON HWAY AT 65 TO 70 MILES PER HOUR, OVERHEAT LAMP GOES ON EVEN THOUGH GAGE DOES NOT RISE AND CAR STARTS TO SLOW DOWN TO APPROXIMATELY 40 MILES PER HOUR. WHEN ACCELERATION IS ATTEMPTED THE VEHICLE MAKES A LOUD WINDING SOUND AND SLOWS DOWN TO LESS THAN 20 MPH. EVENTUALLY ACCELERATION …

Read full complaint

FOR THE FOURTH TIME, WHEN DRIVING THE VEHICLE ON HWAY AT 65 TO 70 MILES PER HOUR, OVERHEAT LAMP GOES ON EVEN THOUGH GAGE DOES NOT RISE AND CAR STARTS TO SLOW DOWN TO APPROXIMATELY 40 MILES PER HOUR. WHEN ACCELERATION IS ATTEMPTED THE VEHICLE MAKES A LOUD WINDING SOUND AND SLOWS DOWN TO LESS THAN 20 MPH. EVENTUALLY ACCELERATION DOES NOT MATTER AS VEHICLE MOVES NO MORE THAN 20 MPH AND WE HAVE TO PULL OVER AND TURN OFF THE VEHICLE FOR 30 OR MORE MINUTES. WHEN WE START THE VEHICLE AGAIN, THE VEHICLE STARTS AGAIN WITHOUT ISSUE. WE ALSO HAVE THE LOW TIRE SIGNAL GO ON REGARDLESS OF WHETHER TIRES ARE INFLATED.

NHTSA ODI #10735145

14,500 miles · Jul 6, 2015
Electrical SystemFire

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE MARSHALL STATED THAT THE FIRE WAS DUE TO FAULTY WIRING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MIL…

Read full complaint

TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE MARSHALL STATED THAT THE FIRE WAS DUE TO FAULTY WIRING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 14,500.

NHTSA ODI #10732190

Official recalls

2

16V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner

Sep 15, 2016

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence & remedy

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Additional source detail variants (3)

Seat Belts:pretensioner

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

13V552000 · Engine

Nov 6, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2013 Dodge Avenger and Chrysler 200, and model year 2014 Jeep Compass and Patriot vehicles equipped with 2.4L engines. Due to abrasive debris in the balance shaft bearings, these engines may have a loss of engine oil pressure, possibly resulting in an engine stall or engine failure.

Consequence & remedy

Consequence: If the engine stalls while driving it may increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the engine balance shaft module, free of charge. The recall began on December 24, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N52.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.