2024 Jeep Grand Wagoneer

While driving my 2024 Jeep Wagoneer, the vehicle experienced a sudden and complete loss of power without warning. The engine shut off while the vehicle was in motion, including during a turn. When this occurred, I lost power steering, which made the vehicle difficult to control and created an immediate safety hazard. Prior to this incident, the vehicle had ongoing issues including overheating, repeated check engine lights, and power steering warnings. The vehicle has been taken to the dealership multiple times. A thermostat repair was previously performed, and at a later visit I was told there was an electrical/battery wiring issue that was repaired. Despite these repairs, the problem has continued. The loss of power while driving placed my safety and the safety of others at risk, especially since the failure occurred without warning and resulted in loss of steering assistance. I no longer feel the vehicle is safe to operate, particularly when transporting my children. The issue has been inspected by the dealership on multiple occasions; however, the root cause has not been permanently identified or resolved. Warning lights, including the check engine light, have appeared intermittently prior to the failure. The defect appears to be recurring and

While stopped in traffic with the brake pedal depressed and Auto Hold enabled, my 2024 Jeep Grand Wagoneer L has repeatedly jerked and shifted itself into Park without driver input. This typically occurs after being stopped approximately 20+ seconds, often while a turn signal is activated for a left or right turn. When the failure occurs, the vehicle disables driver-assist systems, the turn signals behave like emergency flashers, false rear tail light error messages appear, and the check engine light turns on and remains illuminated. The vehicle will not move until the brake pedal is applied and the transmission is manually shifted back into Drive. The issue has occurred multiple times at different locations and dates. A recent repair replaced the vehicle’s primary electronics control module(s), but the same behavior occurred again afterward. Due to the unintended shift into Park and unpredictable system behavior, the vehicle is now parked and not being driven because I do not trust it to operate safely in traffic.

The vehicle has ongoing electrical and battery system problems that cause safety and driver-assistance systems to malfunction or shut off unexpectedly. The vehicle has repeatedly been found dead after short periods of non-use, requiring jump starts and battery replacement. These electrical issues appear to affect multiple vehicle systems simultaneously. While driving, advanced safety features such as lane departure warning, lane keep assist, adaptive cruise control, and proximity-based warning systems shut off, become unavailable, or behave inconsistently without warning. In some cases, warning messages appear and then clear on their own, while the affected safety systems remain disabled. At other times, the systems deactivate without any clear alert. The manufacturer and dealer have acknowledged battery drain and electrical instability, but instead of permanently repairing the underlying problem, certain features were disabled to reduce battery draw. These include proximity-related features and other driver alerts. Disabling safety and warning systems does not correct the defect and creates an unsafe condition where the driver cannot rely on the vehicle’s advertised safety features to function consistently. Because these systems disable themselves or are intentionally disabled due to unresolved electrical issues, the vehicle cannot be relied upon to provide continuous lane-keeping assistance, collision warnings, or adaptive cruise functions. The failures are unpredictable and occur during normal operation, creating a safety risk to occupants and other drivers.

The contact owns a 2024 Jeep Grand Wagoneer. The contact stated that intermittently, the back-over prevention camera and navigational system froze, the speedometer was blank, and the air conditioner was inoperable. The contact stated that the Uconnect 5 infotainment system was inoperable. The navigational system continued to be frozen and was buffering for an hour at times. The vehicle had shut down on multiple occasions but restarted. The app indicated the vehicle needed to be serviced. The key fob became inoperable; the driver was unable to lock and unlock the vehicle. There were unknown warning lights illuminated. The vehicle was taken to the local dealer, who connected the computer, but there were no codes retrieved, and was unable to duplicate the failure. The vehicle was not repaired. Additionally, the contact sent an email and videos. The manufacturer was contacted, who opened and closed several cases. The failure mileage was approximately 132.

The vehicle in question, has been to a certified jeep dealer twice, to remedy the problem of locking axles and the center differential. The remedy by Crown CDJR in Columbus OH, was to replace the control module. Performance CDJR of Gorgesville /Columbus OH had removed the center differential/transfer case for an inspection and performed updates. None of the aforementioned warranty work, fixed the problem. The vehicle has intermittent, apparent drivetrain differential locking issues, that require an ignition cycle. In addition, the electronic limited slip rear axle appears to lock near 75% in Auto and Snow Mode, which renders the vehicle's operation unsafe. This is especially apparent in 25 to 45 MPH turns, sharp turns, as when merging from one intersection to a perpendicular other roadway. The car wants to go straight on slippery/wet pavement. On the 25th of November, a video was taken, by chance, when the vehicle was merging onto Easton Way from the off ramp of 270 North. The vehicle / car had a near miss of colliding with the concrete barrier of the Easton Way bridge. The vehicle is, in its current state, unsafe! The drivetrain growls and grinds while driving at low speeds. Performance CDJR of Gorgesville Columbus OH admitted, on the record , via audio recording, that the vehicle is defective, but eventually, after three weeks in their service department released, the vehicle to my pregnant wife, as operating as intended.

This issue happened 3 times in a matter of 2 months. All 3 happened in 3 different intersections. While turning left in the intersection (oncoming traffic also turning left) the vehicle jerks to a full stop in the middle of the intersection with a "Crash Detected" message flashing on the dashboard screen. The vehicle stayed in DRIVE and continued to drive after full stop the first 2 incidents. On the 3rd incident, the vehicle stopped completely, and would not continue to drive. The vehicle had to be put into park (even though it said it was in drive but did not drive) and put into drive again to continue moving. Other vehicles driving behind the Grand Wagoneer were required to slam on brakes to prevent impact of the Grand Wagoneer and had to wait for the Grand Wagoneer to begin driving again. Unable to drive this vehicle due to safety issues. The vehicle is currently in the shop under investigation.

I recently purchased the vehicle in May 2025. It was a dealer car from original purchase. One month after purchasing [June 2025] the vehicle the car would not start. I called in roadside assistance to jump start the car. I took the car to a Jeep dealership for servicing. They recommended replacing both batteries. They mentioned one of the batteries were not an original. This must mean the dealer who owned and sold me the vehicle was aware of the battery issue. In late July, little over one month the vehicle would not start. I call for roadside assistance again. I dropped vehicle with dealership. I called two days later, and they could not discover the problem. They suggested I leave the vehicle for up to three weeks. This would give them sufficient time to attempt to discover the cause of the battery drainage. This is the first time I am experiencing any short coming from purchasing a vehicle since I started purchasing cars. I am hoping a resolution has been discovered for the battery drainage issue for the 2024 Grand Wagoneer. I am the owner: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)