COMPONENT SPOTLIGHT

Jeep Grand Cherokee transmission problems

1,919 distinct owner reports with a transmission-specific component in this snapshot.

General power-train reports are not automatically counted as transmission problems. Related recalls and investigations must also name this component; they are not linked by narrative keyword alone.

524 crash reports13 fire reports289 injury reports

Reports by model year

Recall and investigation columns show each year’s full history. A report naming several years can appear in more than one row.

When problems were reported

Mileage at the reported incident

Limited mileage data: 343 of 1,919 reports include usable mileage. There isn’t enough coverage to show a useful chart.

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What owners actually said

1,919 reports
1996 model year · Mileage unknown · Jul 5, 2001
Power TrainCrash

MY WIFE WAS GOING TO WORK ON 08/14/00. SHE WARMED THE JEEP UP, DROVE UP TO THE PORCH, LEFT THE ENGINE RUNNING AND PLACED THE JEEP IN PARK. WHILE INSIDE THE HOUSE, SHE NOTICED THE JEEP SUDDENLY LURCHED AND STARTED MOVING BACKWARDS( THIS WAS ON A NONPAVED FLAT SURFACE). . SHE RAN OUT THE HOUSE TO TRY AND STOP IT, BUT TOO LATE. LUC…

Read full complaint

MY WIFE WAS GOING TO WORK ON 08/14/00. SHE WARMED THE JEEP UP, DROVE UP TO THE PORCH, LEFT THE ENGINE RUNNING AND PLACED THE JEEP IN PARK. WHILE INSIDE THE HOUSE, SHE NOTICED THE JEEP SUDDENLY LURCHED AND STARTED MOVING BACKWARDS( THIS WAS ON A NONPAVED FLAT SURFACE). . SHE RAN OUT THE HOUSE TO TRY AND STOP IT, BUT TOO LATE. LUCKILY, IT DROVE THROUGH MY PUMP HOUSE IN THE BACK YARD. THE WHEELS ROLLED OVER A 4" HIGH CEMENT BASE WHICH LODGED THE WHEELS TO A STOP.. IT HAD SHOVED OUT THE DOOR AND SIDE OF A 10' X 10 ' SHED COVERING MY WATER PUMP. IT PUT A DENT IN MY REAR HATCH DOOR TOP AND BUSTED THE REAR LEFT TURN SIGNAL. I DID NOT REPORT IT TO POLICE BECAUSE IT WAS IN MY YARD AND IT DID NOT DAWN ON ME THE TRANSMISSION MAY HAVE JUMPED OUT OF PARK. HOWEVER, ON APPROXIMATELY APRIL 12,2001 I HAD PLACED IT IN PARK , WITH THE ENGINE RUNNING, WHEN SUDDENLY IT JUMPED IN REVERSE WITH ME STILL SITTING IN THE SEAT. I IMMEDIATELY BRAKED AND AGAIN PLACED THE SHIFTER INTO PARK. NOTHING HAPPENED AGAIN, SO I JUST SHRUGGED IT OFF AS ONE OF THOSE THINGS. BUT THE OTHER DAY I WAS TALKING WITH ANOTHER JEEP OWNER WHO HAD THE SAME THING HAPPEN. SO, I WOULD LIKE TO REPORT THIS INCIDENT IN CASE OTHERS HAVE HAD THE SAME PROBLEM. I DO NOT LEAVE MY JEEP RUNNING IN PARK AT ANY TIME NOW, I DO NOT TRUST IT. PLUS, WITH THE WARRANTY RUNOUT, I FIQURED NOTHING WOULD BE DONE ABOUT IT ANYWAY AND I WOULD JUST GO THROUGH A LOT OF EXPENSE CHECKING IT FOR NOTHING. BUT, I DO BELIEVE THERE IS SOME KIND OF INTERMITTENT PROBLEM WITH THESE TRANSMISSIONS.*AK

NHTSA ODI #747927

1996 model year · Mileage unknown · Jul 5, 2001
Power TrainCrashInjury

VEHICLE WAS PLACED IN PARK WITH MOTOR RUNNING. DRIVER EXITED AUTOMOBILE TO PICK UP MAIL. DRIVER NOTICED THAT VEHICLE WAS MOVING BACKWARDS AND ATTEMPTED TO REENTER VEHICLE TO STOP IT. DRIVER KNOCKED DOWN BY DOOR AND VEHICLE ROLLED OVER BOTH LEGS CAUSING AN OFFSET FRACTURE IN RIGHT FIBIA AND TRAUMA TO LEFT FOOT. THERE IS A POL…

Read full complaint

VEHICLE WAS PLACED IN PARK WITH MOTOR RUNNING. DRIVER EXITED AUTOMOBILE TO PICK UP MAIL. DRIVER NOTICED THAT VEHICLE WAS MOVING BACKWARDS AND ATTEMPTED TO REENTER VEHICLE TO STOP IT. DRIVER KNOCKED DOWN BY DOOR AND VEHICLE ROLLED OVER BOTH LEGS CAUSING AN OFFSET FRACTURE IN RIGHT FIBIA AND TRAUMA TO LEFT FOOT. THERE IS A POLICE REPORT NUMBER 797566. CHRYSLER SENT OUT AN INSPECTOR, THEN SENT A LETTER DISCLAIMING ANY RESPONSIBILITY. FURTHER CHRYSLER REFUSED TO SUPPLY A COPY OF INSPECTORS REPORT. DRIVER REQUIRED SURGERY WITH IMPLANTATION OF ROD AND SCREWS. LEG STILL NOT TOTALLY HEALED. HOSPITAL BILLS TOTALLED OVER $10,000. *AK

NHTSA ODI #747922

1996 model year · Mileage unknown · Jul 5, 2001
Power TrainCrashInjury

THE CAR JUMPED FROM PARK TO REVERSE. DRIVER OF THE VEHICLE SUFFERED INJURIES AND HAS MEDICALS BILLS OF ABOUT $60,000. *AK

NHTSA ODI #747905

1996 model year · Mileage unknown · Jul 5, 2001
Power TrainCrash

THE JEEP WAS REVERSED UP A DRIVEWAY AND PLACED IN PARK. THE DRIVER GOT OUT OF THE VEHICLE, THEN ABOUT 20 SECONDS LATER, THE JEEP JUMPED INTO REVERSE AND DROVE ACROSS THE STREET AND WAS STOPPED BY A DITCH. THE HAND BRAKE WAS NOT ACTIVATED. I DID NOT REPORT IT AT THE TIME BECAUSE I THOUGHT IT MUST HAVE BEEN A DRIVER ERROR, BUT …

Read full complaint

THE JEEP WAS REVERSED UP A DRIVEWAY AND PLACED IN PARK. THE DRIVER GOT OUT OF THE VEHICLE, THEN ABOUT 20 SECONDS LATER, THE JEEP JUMPED INTO REVERSE AND DROVE ACROSS THE STREET AND WAS STOPPED BY A DITCH. THE HAND BRAKE WAS NOT ACTIVATED. I DID NOT REPORT IT AT THE TIME BECAUSE I THOUGHT IT MUST HAVE BEEN A DRIVER ERROR, BUT I SAW THE SAFETY REPORT ON CNN (7/4/01) AND REALIZED THAT THE INCIDENT WAS DUE TO A DEFECT. *AK

NHTSA ODI #747887

1996 model year · Mileage unknown · Jul 5, 2001
Power TrainInjury

I COMPLAINED TO THE DEALER THAT THE CAR POPED OUT OF PARK INTO REVERSE. THEY ASSURED ME THAT THIS HAD NEVER HAPPENED, SO I JUST THOUGHT I MIGHT NOT HAVE ENGAGED THE CAR FULLY IN PARK. I HAD BACKED UP TO A CUSTOMER'S LOADING DOCK, PUT THE CAR IN PARK. OPEN

NHTSA ODI #747880

1996 model year · Mileage unknown · Jul 5, 2001
Power TrainCrash

MY JEEP SLIPPED INTO REVERSE WHILE SHIFT WAS IN PARK. THE CAR ROLLED BACK THROUGH MY GARAGE WITH THE CAR DOOR OPEN AND SMASHED THROUGH THE GARAGE CAUSING DAMAGE TO BOTH THE CAR AND THE GARAGE. I WAS SURE I DID NOT LEAVE THE CAR IN REVERSE. THE CAR WAS IN PARK WHEN I GOT BACK INTO IT. I DISCUSSED THIS WITH THE TOW TRUCK DRIVE…

Read full complaint

MY JEEP SLIPPED INTO REVERSE WHILE SHIFT WAS IN PARK. THE CAR ROLLED BACK THROUGH MY GARAGE WITH THE CAR DOOR OPEN AND SMASHED THROUGH THE GARAGE CAUSING DAMAGE TO BOTH THE CAR AND THE GARAGE. I WAS SURE I DID NOT LEAVE THE CAR IN REVERSE. THE CAR WAS IN PARK WHEN I GOT BACK INTO IT. I DISCUSSED THIS WITH THE TOW TRUCK DRIVER, THE INSURANCE AGENT, THE MECHANIC AND BODY SHOP. I ALSO CALLED THE DEALER TO SEE IF THEY HAVE HEARD OF THIS BEFORE. THEY SAID NO. I GOT NO WHERE PROVING THAT IT WAS A DEFECT AND AS A RESULT MY INSURANCE AND ME COVERED THE REPAIRS. THE TOW TRUCK DRIVER ALSO STATED THAT HE COULD NOT GET THE CAR TO STAY IN PARK AND IT KEPT SHIFTING INTO REVERSE AND ROLLING BACK ON HIS TRUCK. HE EVIDENTUALLY GOT IT TO STICK SO HE COULD TOW IT.*AK

NHTSA ODI #747860

1997 model year · Mileage unknown · Jul 5, 2001
Power TrainCrashInjury

WHILE VEHICLE WAS IDLING AND IN PARK IT JUMPED OUT OF PARK AND STARTED ROLLING BACKWARDS. CONSUMER WAS ABLE TO STOP VEHICLE BY JUMPING INTO VEHICLE. CONSUMER SUSTAINED SCRAPES AND BRUISES. MANUFACTURER HAS OFFERED NO ASSISTANCE TO CONSUMER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK AS A RESULT OF THE VEHHIC…

Read full complaint

WHILE VEHICLE WAS IDLING AND IN PARK IT JUMPED OUT OF PARK AND STARTED ROLLING BACKWARDS. CONSUMER WAS ABLE TO STOP VEHICLE BY JUMPING INTO VEHICLE. CONSUMER SUSTAINED SCRAPES AND BRUISES. MANUFACTURER HAS OFFERED NO ASSISTANCE TO CONSUMER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK AS A RESULT OF THE VEHHICLE JUMPING OUT OF GEAR THE DRIVERS SIDE DOOR WAS BENT BACKWARD BY COMING IN CONTACT WITH THE SIDEWALL. NLM

NHTSA ODI #892000

1997 model year · Mileage unknown · Jul 5, 2001
Power TrainVehicle Speed Control

WHEN APPLYING GAS PEDAL VEHICLE FEELS AS IF IT IS PULLING IN REVERSE. THIS HAPPENS AT HIGHWAY SPEEDS. DEALER HAS NOT SEEN VEHICLE. *AK CONSUMER STATES VEHICLE BUCKS AND PULLS BACK WHILE DRIVING. *SLC

NHTSA ODI #891983

1997 model year · Mileage unknown · Jul 5, 2001
Power Train

IN RESPONSE TO RECENT REPORTS ABOUT 1997 GRAND CHEROKEE TRANSMISSIONS GOING INTO REVERSE WITHOUT SELECTING REVERSE--MY JEEP'S TRANSMISSION SEALS DETERIORATED EARLY WITH PIECES OF THE SEALS FOUND IN THE GEAR FLUID; COULD CAUSE BLOCKAGE OF SCAVANGER SYSTEM OR INTERFERENCE WITH GEARS THEMSELVES--POSSIBLE CAUSE OR EXPLANATION; CONTA…

Read full complaint

IN RESPONSE TO RECENT REPORTS ABOUT 1997 GRAND CHEROKEE TRANSMISSIONS GOING INTO REVERSE WITHOUT SELECTING REVERSE--MY JEEP'S TRANSMISSION SEALS DETERIORATED EARLY WITH PIECES OF THE SEALS FOUND IN THE GEAR FLUID; COULD CAUSE BLOCKAGE OF SCAVANGER SYSTEM OR INTERFERENCE WITH GEARS THEMSELVES--POSSIBLE CAUSE OR EXPLANATION; CONTACTED JEEP AND LOCAL DEALERSHIP--THEY DENIED EVERYTHING.*AK

NHTSA ODI #747937

1997 model year · Mileage unknown · Jul 5, 2001
Power TrainCrash

I PUT MY JEEP IN PARK, AND RAN TO A MAILBOX. WHEN I TURNED AROUND, I SAW THAT MY JEEP WAS DRIVING IN REVERSE. ORIGINALLY, I THOUGHT THAT MAYBE I SOMEHOW OR OTHER LEFT IN REVERSE AND JUMPED OUT OF THE CAR, BUT I KNOW THAT I DIDN'T DO THAT. NO ONE WOULD BELIVE ME THEN. HOWEVER, I'VE JUST LEARNED THAT SIMILAR INCIDENTS HAVE HAP…

Read full complaint

I PUT MY JEEP IN PARK, AND RAN TO A MAILBOX. WHEN I TURNED AROUND, I SAW THAT MY JEEP WAS DRIVING IN REVERSE. ORIGINALLY, I THOUGHT THAT MAYBE I SOMEHOW OR OTHER LEFT IN REVERSE AND JUMPED OUT OF THE CAR, BUT I KNOW THAT I DIDN'T DO THAT. NO ONE WOULD BELIVE ME THEN. HOWEVER, I'VE JUST LEARNED THAT SIMILAR INCIDENTS HAVE HAPPENED TO OTHER PEOPLE. I JUST WANT TO LET U KNOW THAT IT HAPPENED TO ME TOO.*AK

NHTSA ODI #747925

Related Official recalls

4

18V280000 · Power Train:automatic Transmission

May 1, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.

Consequence & remedy

Consequence: If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.

16V240000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2016

Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.

Consequence & remedy

Consequence: Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.

05V396000 · Power Train:automatic Transmission

Sep 14, 2005

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.

Consequence & remedy

Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

02V053000 · Power Train:automatic Transmission:lever And Linkage:floor Shift

Feb 15, 2002

ON CERTAIN SPORT UTILITY VEHICLES, IF A DRIVER HAS NOT PLACED THE SHIFTER LEVER FULLY INTO THE "PARK" POSITION AND LEAVES THE VEHICLE RUNNING, THE VEHICLE MAY UNEXPECTEDLY MOVE REARWARD AFTER SEEMING TO BE STABLE.

Consequence & remedy

Consequence: INADVERTENT MOVEMENT OF THE VEHICLE COULD RESULT IN A CRASH.

Remedy: DEALERS WILL INSTALL A SECONDARY DETENT SYSTEM TO THE FLOOR SHIFTER ASSEMBLY. DAIMLERCHRYSLER SENT INTERIM NOTICES TO OWNERS CONCERNING THIS PROBLEM ON MARCH 22, 2002. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

Related NHTSA investigations

2

EA16002 · Vehicle Rollaway, Engine On

Opened Feb 3, 2016 · Closed Jun 24, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Additional source detail variants (2)

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

Power Train:automatic Transmission:gear Position Indication (prndl)

On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategies built into these vehicles to deter drivers from exiting the vehicle after failing to put the transmission into PARK have not stopped some from doing so. Drivers erroneously concluding that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.The vehicles recalled by FCA are equipped with Monostable electronic (shift-by-wire) gearshift assemblies supplied by ZF Group (see Figure 1).The subject Monostable shifter has a single neutral position that it snaps back to when the driver releases the shift knob.Although the Monostable gearshift has the familiar appearance of a conventional console mechanical gearshift assembly, it has an unfamiliar movement that does not provide the tactile or visual feedback that drivers are accustomed to receiving from conventional shifters.Consequently, the driver must take additional time to verify that the desired gear position was achieved by checking the PRNDL display on the shift knob or the Electronic Vehicle Information Center (EVIC) display.

PE15030 · Powered Vehicle Rollaway

Opened Aug 20, 2015 · Closed Feb 5, 2016

Status: closed (inferred from source dates) · Power Train:automatic Transmission; Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Additional source detail variants (2)

Power Train:automatic Transmission

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.

Power Train:automatic Transmission:gear Position Indication (prndl)

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.