2024 Jeep Grand Cherokee

While travelling on [XXX] in [XXX], and exiting on to I-80 [XXX] the vehicle failed to accelerate past 60mph almost causing a major accident during high traffic. The vehicle failed to respond above 60 in Hybrid and E-Save mode and I had to exit immediately. This incident is following 12 recalls with the vehicle (2024 Jeep GC Plug-in Hybrid 4xe). The vehicle is currently at Salt Lake Valley under major engine repair and a claim was submitted to Jeep Customer Care. No warning messages occurred at the time of the incident. I have not been told what actually happened or the reason for the failure from Salt Lake Valley Jeep. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in Hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “Service Hybrid System Required” warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. Previous service included high-voltage battery recall work, control module programming, replacement of the electric coolant heater, and replacement of the auxiliary coolant pump and coolant temperature sensor after earlier check-engine-light, EV-mode, and Hybrid-mode drivability complaints. A prior repair order also documented jerking during deceleration and reacceleration while operating in Hybrid mode. The current dealer has been unable to reproduce the loss-of-propulsion event. During diagnosis, one or more vehicle control modules may have been reset or cleared, which may have removed stored diagnostic trouble codes or other event data associated with the failure. I am reporting this because the sudden loss of propulsion occurred during highway entry and created a serious safety concern.

Continuously losing power while driving. It almost feels like a drop in power and a tug backwards. It’s not the same as regenerative breaking as I am familiar with that concept. Yesterday it responded differently. Instead of losing power there was a burst of power which almost caused me to crash into the vehicle in front of me. Lastly for the last 6 months my car fuel gauge doesn’t work correctly. It gets stuck at half and doesn’t register the gasoline put in til miles later. This has caused me to run out or gas 3 times, something that never happened in my other vehicles.

This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active Safety Recall 78C, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a repair remedy is currently unavailable. The dealership that sold and serviced the vehicle has also recently ceased operations following acquisition by Carvana. These conditions materially impair the vehicle’s safety, reliability, and usability.

Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that Stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.

Vehicle is a 2024 Jeep Grand Cherokee 4xe (PHEV) subject to Safety Recall 78C (25V-766), issued November 2025. The recall states the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, vehicle fire, and unexpected unrecoverable loss of propulsion. No remedy has been developed or made available by the manufacturer as of April 2026 — more than five months after the recall was issued. The manufacturer has confirmed in writing that an active stop-sale and stop-production order is in effect on all affected 4xe models due to this unresolved defect. Despite this, the manufacturer has simultaneously deemed the vehicle "operable" and denied a buyback request, requiring the consumer to remain in possession of a vehicle that cannot legally be sold due to its unresolved safety status. The manufacturer's written target window for the remedy was February–March 2026. That window has passed with no repair available and no updated timeline provided. The consumer has been without full use of the vehicle since January 2026 and has been paying out of pocket for rental transportation. The defect has not been confirmed by a dealer because no remedy exists for dealers to perform. No crash, fire, or injury has occurred, but the consumer has chosen not to operate the vehicle due to the known fire and catastrophic failure risk documented in the recall notice itself.

When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on.

I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told Stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from Stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. Restricting use to the gasoline engine also prevents use of the plug-in hybrid system, meaning the vehicle cannot be used for its intended purpose, resulting in increased fuel costs over several months. I have also incurred out-of-pocket rental car expenses during recall service. Stellantis indicated reimbursement would be available but has not provided a process or responded to follow-ups. Given the nature of the recall and lack of guidance, I cannot determine if this vehicle is safe to transport my newborn child. At this point, I am concerned with both the unresolved defect and the manufacturer’s failure to provide consistent safety direction, communication, or a path toward resolution.