2022 Jeep Grand Cherokee

The electrical system of this vehicle is causing several issues putting the safety of me, my passengers and drivers around me at risk. Starting at 6,300 miles the vehicle had a temporary loss of power steering. After parking for a day the power steering returned, leading me to believe it was caused by an electrical/software code issue. There was a safety recall for the battery pack starting on fire while parked, driving or charging. No fix was available for quite a while and I could not charge the car or park in the garage. Shortly after having the computer updated to stop it from spontaneously catching fire I have been getting a warning light saying to maintenance the hybrid system, and is accompanied with a momentary loss of propulsion. This happens without warning every 150 miles or so. The dealership said it had a ‘digital crash’ code and was not able to reproduce, but I have video evidence of the warning lamp coming on and then clearing itself. There is now a safety recall issued for this exact problem with no fix available at this time. There are no warning lamps in advance of these issues occurring, only concurrent to the issue happening. I do not feel safe driving this vehicle. Past experience tells me I could lose propulsion and/or steering at any time. I need to drive to work, it is unrealistic to not drive my vehicle until a resolution is found for the current round of safety recalls. I am afraid this vehicle is going to kill someone.

While driving 65-70mph on the Interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn’t want to get hit or cause an accident. By the time I coasted into the far right lane my car seemed to have recovered and reacted appropriately when I pressed on the accelerator. Since this incident, the red wrench and message have flashed on my dashboard at least five more times, but thank goodness I haven’t lost power again. I am taking it into the dealer for inspection. It has not been inspected by anyone yet, but I am afraid to drive it.

The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through NHTSA Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.

I am submitting a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe, which experienced a serious mechanical failure on [XXX], at approximately [XXX] CDT in Detroit Lakes, MN. While exiting a ZIPS Car Wash at low speed, my vehicle experienced a sudden and complete loss of power and/or propulsion. I believe the engine shut down without warning, and the vehicle would not respond to throttle input or move forward. I attempted to restart the vehicle, but it remained unresponsive for several seconds. During this time, another vehicle behind me was unable to stop in time and rear-ended my Jeep, causing damage to the rear of the vehicle and my vehicle. This incident appears consistent with two known recalls affecting this model: • NHTSA Recall 25V576 (September 2025) – Hybrid control software defect causing unexpected engine shutdown and loss of propulsion • NHTSA Recall 23V503 (June 2023) – Engine shutdown and loss of drive power due to internal control module failure Required info: • Component/System Failed: Engine and/or propulsion system. Yes, the vehicle is available for inspection upon request. • Safety Risk: The sudden loss of propulsion left me stalled when exiting the car wash with no ability to move, directly leading to a rear-end collision. My safety and the safety of the driver behind me were put at risk due to the unexpected failure. • Reproduction of Problem: The issue has not yet been reproduced or confirmed by a dealer or independent service center, but it aligns with known recall conditions. • Inspection Status: The vehicle has not yet been inspected by Jeep or insurance representatives, but I am initiating claims and service requests immediately. A police officer was present but it was on private property and no report was created. I have the officers card and number for follow up as needed. • Warning Lamps or Symptoms: Unknown INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.

Subject: Supplemental Evidence – ODI Complaint [NHTSA complaint 1663939 and 11673063.] Dear NHTSA, I am submitting supplemental evidence regarding my complaint of loss of propulsion in my 2022 Jeep Grand Cherokee 4xe (VIN ending [XXX] ). On September 4, 2025, Chrysler (FCA US, LLC) filed Recall 25V576 covering 91,787 Jeep Grand Cherokee PHEVs (2022–2026) for the exact defect I reported: a software error in the Hybrid Control Processor that may cause a sudden loss of drive power, increasing the risk of a crash. This defect was documented in my case as DTC B273C-00. My dealership confirmed the code on multiple service visits (February 25, 2025 and May 21, 2025), and the arbitrator in Case #[XXX] also confirmed the defect in his July 7, 2025 decision. Despite this, FCA repeatedly denied any safety concern, asserting my vehicle was “safe to operate.” The recall proves that: •The defect is real and poses a safety risk. •FCA was aware of the defect months before acknowledging it publicly. •FCA misled me, the Illinois Attorney General’s office, and arbitration proceedings by denying the existence of a safety issue. For the record, I experienced loss of propulsion while driving with my children, which created a dangerous situation. I ask that my complaint remain open and that NHTSA investigate FCA’s delay and misrepresentations in disclosing this safety defect. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On three different occasions, the Jeep randomly turned off on its own. Each time I was stopped, so thankfully I was not injured. I brought it to two different dealerships, one in May 2025 and one in July 2025, and neither of them could fix it. The last dealership advised me not to drive the vehicle due to the safety implications of a stall during driving due to "the digital crash input issue". As a result, I sold my Jeep and bought another vehicle. The vehicle was still under warranty when I sold it.

Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 MPH. The 2022 Jeep Grand Cherokee 4XE lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.