2022 Jeep Grand Cherokee

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while in park(P), the vehicle lost power. Two unknown warning lights were illuminated. In addition, the contact stated that while her husband was driving approximately 70 MPH, the transmission unexpectedly downshifted while the accelerator pedal was depressed. The vehicle was towed to the local dealer on several occasions, where the ECM and an unknown module were replaced. In addition, the system was restarted; however, the failures persisted, and the local dealer related the failure to NHTSA Campaign Number: 25V741000 (Electrical System); however, parts were not yet available for the recall repair. The contact stated that the vehicle remained at the local dealer, exposed to the weather for approximately 3 months. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,300.

I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.

Hello, I am reaching out to formally escalate an ongoing safety concern with my vehicle’s reverse guidance system, which continues to malfunction despite multiple service visits. This issue directly affects my ability to safely operate the vehicle and creates a daily hazard while backing up. I have already taken my vehicle to the dealership multiple times, and each attempt has failed to resolve the problem long-term. I have also contacted Jeep Corporate and was assigned Case Number, which has since been escalated to a case manager. However, the issue remains unresolved, and I am no closer to a permanent fix. This problem is especially concerning given the recent Jeep recalls involving camera, rear-visibility, and electrical/software issues. The recurring malfunction in my reverse guidance system appears to be directly aligned with the types of failures documented in these recalls, further reinforcing that this is not an isolated defect. At this time, I am requesting the following: 1.Immediate review and escalation of my case. 2.A definitive corrective action plan to permanently repair the reverse guidance system. 3.Confirmation on whether my vehicle qualifies for any recall-related repairs, software updates, or component replacements related to rear-visibility systems. 4.If the issue cannot be corrected, I am requesting that Jeep explore goodwill options, including replacement or repurchase consideration, given the repeated failures and ongoing safety risk. I have been patient throughout this process, but the unresolved malfunction of a critical safety system is unacceptable. Please respond as soon as possible with next steps. Thank you, [XXX] [XXX] [XXXX@icloud.com] Vin [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle is subject to Safety Recall 68C for battery fire risk. The manufacturer issued a directive to park outside away from structures and do not charge the vehicle due to extreme fire risk. Despite having an open case with Jeep, there have been three failed supervisor callbacks with no resolution provided. The remedy is not yet available. The owner refuses to drive this vehicle and refuses to allow his wife to drive it due to serious safety concerns. If the car catches fire while she is driving, there is fear she will not have enough time to protect herself. This is an extremely scary and dangerous situation for the family. Additionally, the owner fears the house could catch fire while sleeping because of this vehicle parked nearby, even following the manufacturer's parking directive. This recall creates an impossible hardship - the vehicle cannot be safely driven or charged, yet no buyback or replacement has been offered. The vehicle was recently purchased in December 2024 and now sits unusable at 39,000 miles due to this unresolved safety defect. The manufacturer has failed to provide a timely remedy despite multiple contact attempts. A full vehicle buyback or replacement with a non-affected model is the only acceptable resolution to this extreme safety risk.

The system has many errors, The primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am being required to use by brakes. Which can be very dangerous. It is causing another issue that I cannot recall at the moment. There is another issue with the settings of the vehicle randomly changing to Euro type metric settings. The clock changing to 24 hour, tire pressure changing to kpa? mph changing to kph, all the different unit of measurements changing over. Randomly, not at the same time but consistently every few weeks. At first it seemed like it was connected to a monthly software update, but now its random. The vehicle has been taken to a Jeep dealership in Sherman, tx about the issue of the Forward collision system and they fixed it. Then the problem reappeared a month afterward. I've called and they confirm that the correct US software is installed. I am the only driver of the vehicle, so no one else is changing the settings. I work a full time 9-5 job and do not work close to a dealership, which has become an issue for these matters. All the issues I have had with the vehicle seem to be related to them updating the software without my approval. Currently my vehicle has 71k miles on it and won't be covered by the 50k warranty. The warning light issue started after 50k miles.

Randomly, & without warning, the instrument cluster & Uconnect display will glitch and flicker off then on but switch into language I do not speak or understand (Italian). Coinciding with language switch, instrument cluster & radio display settings revert back to default settings, paddle shifter becomes inoperative (with no menu option to enable), forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change & menu option to switch units back to Fahrenheit gone, auto tilting mirrors in reverse off . ***This is clearly a dangerous situation because of all the functions &gauges that change while driving & the fact it is difficult if not impossible to recover from this due to the language of the setting menus, & the complexity of finding & navigating menus to try to wade through all the settings menus &change setting back, some items cannot be reset (like the FCA off lamp and temp units). I have taken it to the dealer for diagnostic, they found no error codes but found service bulletin S210800193 and S2108000221 performed IPC Customer programmable features Configuration to temporarily correct the issue, but it happened again 3 weeks later. I had to pay $254 for this service, and the issue isn't fixed. Here is an example forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins https://dot.report/bulletins/11006236 Because this is dangerous and very distracting while driving (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs.

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer 7 times, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over two years. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 17th I was driving approximately 65-70MPH on the freeway when the dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. My vehicle lost forward momentum and I slowed at a very rapid pace. I pressed on the gas and the vehicle switched over to the gas system, regained power and I was able to drive without further incident that day. I feel like I could have crashed on the highway and gotten injured, or injured someone else! On October 11th I was driving in a restaurant parking lot, approximately 5 miles per hour and starting to idle when the vehicle dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. This time ,the vehicle shifted itself to park suddenly and I received an alert to press the brake to turn the vehicle off. After several attempts, I was able to turn the car off and back on again. I have an appointment on October 17 for the issue to be looked at by the dealership. This is a 4xe with only 40k miles on it.