2021 Jeep Grand Cherokee

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the “Call SOS” feature failed and was nonfunctional. The message "SOS call unavailable" was displayed. Also, while operating the vehicle, the left and right turn signals intermittently failed, and the message Left/Right turn signal error was displayed. The vehicle was taken to the dealer who was unable to duplicate the failure and no service was performed. The failure mileage was 800.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact noticed several unknown warning lights illuminated. The contact stated that the vehicle lost motive power and stalled. The contact attempted to restart the vehicle however, the vehicle would not restart. The contact had the vehicle towed to a local dealer who diagnosed that an electrical module had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.

Ongoing software issues. The gauge cluster screen continues to glitch. Turning bright green or red/green vertical lines. RPM and MPH are still visibility but you lose all other functionality. Navigation on gauge cluster screen will get stuck in a loop, or flat out will not work/load. A few occasions have said the option is not available. Main console screen/system will randomly turn off and restart while driving. Bluetooth won’t hold a steady connection, kicks off randomly. Also, connection will create a clicking noise at times. Only way to stop it is to disconnect the device, turn off the car and reconnect to Bluetooth. Emergency call error notice when turning on vehicle. Approach lights randomly turn on/off when car is parked and keys are no where close to proximity. False warning lights pop up at night, flashing a red dog. Overall software system is very slow and unresponsive. I’ve taken the car into the shop to have them preform the “software recall” two times at separate dealership. Nothing has been fixed. I then allowed the dealership to keep my car for a week to troubleshoot. They claimed the problem had been fixed but I’m still experiencing issues. Took my car to the dealership 2 days after I picked it up, same issues. They were coming up on close and didn’t want to deal with the issue. The next morning the software bugged out again, took it back to the dealership and their “fix” was to factory reset the vehicle. I’ve been to the dealership a total of 4 times for this issue with no resolution. Jeep is unresponsive and does not care to fix the issues.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while at a stop sign or light the start-stop function engaged. The vehicle was randomly turned off. The start and stop function indicators are active and the hood is open. The vehicle was taken to the local dealer where the vehicle was driven for three weeks however, they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated the failure recurred. The manufacturer was not notified The failure mileage was approximately 200. Consumer stated the vehicle is was unable to be fixed after several attempts of being in the shop 6 wks.

Car does not down shift properly from 5th to 1st gear or shifts hard into upper gears causing the car to jerk or jolt into gear. The Sport mode engaged the steering becomes sloppy loose and car becomes unstable to maintain control, unless returned to auto mode. Dealership techs claim they cannot diagnose because the computer system does not show any error codes the repairs they have done are computer updates which were supposed to fix the transmission issues it did not. FCA Stellantis refuses to acknowledge the problem and has told the dealerships to not pull the car in for any work unless they can show computer code failure or they will not compensate the shop for any warranty work. Jeep knows there are many issues involving this model including engine shutting down while in motion and again refuse to warn Jeep owners this particular model puts them at serious risk for injuries and death if car fails while its being operated on freeways. Another major issue concerns usage of ACC the car can slam on brakes Inadvertently, or puts the car into neutral mode while traveling at speed limits up to 70mph. I have had my car in the shop over 6 times out of service for 18 days for the same problem, the dealers are being forced to cover up for the manufacturer for a faulty unsafe vehicle. The Technicians going so far as to blame the owner for operator error, yet the problem remains. This car is a menace and should be recalled.

While traveling at approximately 60 mph, the vehicles automatic braking engaged while no vehicles, people, or other items were in the vicinity of the vehicle. On a separate occasion, while traveling at approximately 20 mph, turning into a gas station, the automatic break engaged in the middle of the road. There were no other vehicles, people, or other items in the vicinity of the vehicle.

My partner, and I bought a brand new Jeep Grand Cherokee L together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it’s a 6 seater, we have four kids and the two of us. Less than two weeks into the purchase She was driving down the highway when she heard a massive explosion from above and thought that she’d been shot. She could hear the glass rain down on her so she called the police and pulled over. She then called me panicked and upset. I knew the moment that she started to explain what had happened that the sunroof had popped / shattered not being able to withstand torsion within the normal flex of a large suv roof. I’d heard about this before as I had been cautious about purchasing a larger vehicle with a panoramic sunroof. I had researched it before buying my truck. But never experienced a sunroof explosion nor knew anyone that had had it happen. Immediately after consulting with state police and DOT (the searched for debris to cause the shatter and found none) we drove the vehicle immediately back to the dealership where we’d purchased the car a week or so before. Everyone at the dealership was extremely accommodating and immediately without question got us into a rental vehicle without worry of cost. Unfortunately the rental is only a five seater. That was mid August. Now in mid October we’re being told by Jeep that it wasn’t their fault and that we should pay for this, but that they’re doing us a favor by covering it under warranty. We’ve asked Jeep to get us into a new vehicle or refund us as they’re telling us it will take another 6-8 weeks for the part to get to the dealer. We’ve made 2 payments to a car that we don’t have and about to make another. Yet Jeep won’t reimburse us for the inconvenience. Truthfully she or I won’t ever be comfortable driving that vehicle again as we were extremely fortunate no one was hurt by shattered glass

PURCHASE VEHICLE BRAND NEW FROM DEALER; A WHISTLING NOISE IS AUDIBLE FROM THE FRONT DRIVER WINDOW. A RATTLING NOISE IS AUDIBLE FROM THE SUNROOF. AN ERROR MSG IS VISIBLE ON THE INFOTAINMENT SCREEN REQUIRING SERVICE. THE FRONT COLLISION WARNING ENGAGED DRIVING ON A SHARP CURVE WITH NO VEHICLE IN VIEW CAUSING AN UNNECESSARY AND DANGEROUS BREAK EVENT. ALL ISSUES, EXCLUDING THE LAST REPORTED TO FCA DUE TO THE AMOUNT OF TIMES NEW VEHICLE HAS BEEN OUT OF COMMISSION (30+ DAYS) WHEN PURCHASED BRAND NEW.