NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
403 reportsMileage unknown · Dec 31, 2021
Power Train
Front Drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not inspected vehicle they had the dealer send pictures. No warning light…
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Front Drive shaft broke off vehicle while driving at 45 mph and lost control of vehicle. Vehicle is available for inspection. The vehicle lost control and almost flipped over when the drive shaft broke off. Problem was confirmed by dealer. Manufacturer has not inspected vehicle they had the dealer send pictures. No warning lights appear on dash before or after the incident.
NHTSA ODI #11445766
Mileage unknown · Dec 28, 2021
Power TrainService Brakes
Vehicle was in park on the drive way and rolled backwards about 20 feet before coming to a stop. Video from Ring camera is available in the link below. https://photos.app.goo.gl/QjvPBfN47gBhqLA37
NHTSA ODI #11445369
Mileage unknown · Dec 23, 2021
Electrical SystemLane DepartureVisibility/wiper
-The new 2021 Jeep Grand Cherokee L-Limited was made to be a third, row off-road, all weather driven vehicle. #1: The front windshield is flush with the front pillars. This causes accumulated snow or off-road dirt to easily be pushed to the driver side window (with no way to wash off) and blocking the driver’s side mirror. …
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-The new 2021 Jeep Grand Cherokee L-Limited was made to be a third, row off-road, all weather driven vehicle. #1: The front windshield is flush with the front pillars. This causes accumulated snow or off-road dirt to easily be pushed to the driver side window (with no way to wash off) and blocking the driver’s side mirror. This makes it impossible to to use the blind spot light on the side mirror. In my case, I had audio alarm turned off as not to wake the kids while driving across the country. So I had a couple of near misses until I was able to stop, clean the driver’s window and turn the blind spot alarm back on. This is not a big deal if driving in clear rain, just not off-road or snow. It’s available for inspection whenever needed. -Our safety was placed at risk by creating a blind spot, making my driver’s side mirror and sensor obsolete. This created me nearly striking the cars beside me. -I just returned from the dealership(Puyallup-Larsen Jeep)an hour ago and the staff admitted it was a flaw. They actually recommend I go buy some aftermarket window lip, that does not exist. It was disgraceful to say the least for them to admit a flaw and suggest I fix it on my own, after having my car for 8 hours and it having 3500 miles on it. -No warning lights other than the blind spot sensors activating that I could be sure was activated or not. #2: The third row seat over heated the phone charging cord, causing light cabin smoke and burning a slight hole in the gym bag. My 7 y/o twins were woken up and advised me she think she smelled smoke. I figured it was nothing, it a brand new vehicle. She said “something is burning Dad”. I turned the cabin light on as my 14 y/o said she now smelled something in the second row. I saw a light fog and immediately pulled over, ran to the back and yanked out the cord out of the car. The cord was overheated to my touch. The cord had burned the plastic bag the Happy Meal toy was inside. Available for inspection whenever.
NHTSA ODI #11444879
Mileage unknown · Dec 20, 2021
Electrical SystemLane Departure
VEHICLE LOCKS ARE NOT WORKING SAFELY. When locking doors on the vehicle the doors are easily opened when you pull the handle while sitting in the vehicle. All doors will open which is very dangerous especially since my grandkids sit in the back and can open the doors while the vehicle is in motion. I have a video showing the doo…
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VEHICLE LOCKS ARE NOT WORKING SAFELY. When locking doors on the vehicle the doors are easily opened when you pull the handle while sitting in the vehicle. All doors will open which is very dangerous especially since my grandkids sit in the back and can open the doors while the vehicle is in motion. I have a video showing the doors locked and i am able to open the doors when the vehicle is driving down the road.
NHTSA ODI #11444464
Mileage unknown · Dec 18, 2021
Electrical SystemPower TrainSteering
Second incident in less than 2 months on Grand Cherokee L that has 2K miles. Vehicle experienced limp mode when stabilizer system malfunctioned when going 45mph. Began to stall and lost acceleration. Gas pedal was unresponsive. Second incident (~500 miles later) Power Steering Failure. Could not get vehicle out of garage. Luckil…
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Second incident in less than 2 months on Grand Cherokee L that has 2K miles. Vehicle experienced limp mode when stabilizer system malfunctioned when going 45mph. Began to stall and lost acceleration. Gas pedal was unresponsive. Second incident (~500 miles later) Power Steering Failure. Could not get vehicle out of garage. Luckily this malfunction did not occur on the highway. Was able to get it to dealer the next day and they fixed with software updates for only the effected power steering module. What other updates are needed and what happens if the braking system is next? I have lost all faith in Jeep’s ability to design a safe and reliable vehicle for my wife and 2 kids. My wife has anxiety driving her own car as well. The roll out of the L and Grand Wagoneer may be coming with potentially fatal flaws.
NHTSA ODI #11444256
27,000 miles · Dec 17, 2021
Steering
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds, the steering wheel was difficult to turn. The contact drove the vehicle to the residence, restarted the vehicle after waiting approximately one hour and functionality was restored. The contact stated that the power steering warning m…
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The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds, the steering wheel was difficult to turn. The contact drove the vehicle to the residence, restarted the vehicle after waiting approximately one hour and functionality was restored. The contact stated that the power steering warning message was illuminated. The vehicle was towed to a local dealer but was not diagnosed. The failure persisted. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 27,000.
NHTSA ODI #11444131
Mileage unknown · Dec 8, 2021
Structure
When driving at highway speeds, the front hood flutters up and down really fast, which is a huge distraction as it draws the drivers attention and when the sunlight hits it just right, it causes a flashing beam of light like a strobe effect in the drivers eyes.
NHTSA ODI #11443067
Mileage unknown · Dec 6, 2021
Electrical SystemPower TrainUnknown Or Other
Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a d…
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Vehicle was left at dealer on 12/3 to address the infotainment screen gltiching and turning off and to address a recall. The dealer performed a software update and addressed the recall. I picked vehicle up on Saturday, 12/4. The infotainment screen flashed off again and I noticed the transmission shutters and bangs during a downshift and when I lift off the gas pedal. It was observed on Sunday, 12/5 that the nightvision images freezes and glitches while using.
NHTSA ODI #11442790
Mileage unknown · Nov 30, 2021
Unknown Or Other
While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which house…
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While on the freeway, the left speakers went out and then the car slow down and would not accelerate. The car was able to roll to the emergency lane. The safety of myself and my son were at risk due to being on the freeway and the car slowed down without warning. Cars were blowing their horns. Also, the main screen which houses the back up camera and gps is not functioning. This issue was brought to the attention of the Jeep dealer about 2 weeks ago. I was informed that a part is needed. The part is expected around the 15th which is an inconvenience and safety concern..
NHTSA ODI #11442077
Mileage unknown · Nov 30, 2021
Power Train
Rough shifts from 1st gear to 2nd gear. When making a a full stop transmission does hard kick.
NHTSA ODI #11442052
Official recalls
12Jun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Feb 22, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Consequence & remedy
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Additional source detail variants (2)
Suspension:front:control Arm:upper Ball Joint
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Steering:linkages:knuckle:spindle:arm
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
Aug 14, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Remedy: Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
Jun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Consequence & remedy
Consequence: Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
Remedy: Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.
May 18, 2023
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
Jul 28, 2022
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.
Remedy: Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.
Apr 28, 2022
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Consequence & remedy
Consequence: An unexpected loss of drive power increases the risk of a crash.
Remedy: Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.
Mar 24, 2022
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Consequence & remedy
Consequence: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.
Additional source detail variants (2)
Seats:critical Fasteners
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Consequence: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.
Child Seat:vehicle Tether Anchor
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Consequence: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.
Dec 9, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.
Additional source detail variants (2)
Exterior Lighting:lighting Control Module:software
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.
Exterior Lighting:headlights
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.
Nov 10, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Consequence & remedy
Consequence: Disabled air bags can increase the risk of injury to occupants in a crash.
Remedy: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.
Additional source detail variants (2)
Air Bags: Air Bag/restraint Control Module:software
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Consequence: Disabled air bags can increase the risk of injury to occupants in a crash.
Remedy: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.
Air Bags
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Consequence: Disabled air bags can increase the risk of injury to occupants in a crash.
Remedy: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.
Oct 14, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.
Remedy: Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.
Sep 21, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
Visibility:rearview Mirrors/devices
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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