2021 Jeep Grand Cherokee

BE ASVISED, THIS REPORT MAY BE INTERCEPTED, DELETED, HIDDEN, OR MODIFIED UPON RECEIVING. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Vehicle Safety Complaint Complainant: [XXX] [XXX] [XXX] Vehicle: 2021 Jeep Grand Cherokee ------------------------------------- SAFETY DEFECT COMPLAINT – POST-REPAIR VEHICLE CONDITION I am reporting a serious safety concern involving my vehicle following collision repairs performed by Gerber Collision & Glass under a claim handled by State Farm Insurance. After the repair, the vehicle began exhibiting multiple safety-related issues, including: - Steering instability and shaking - Engine performance issues and abnormal noise - HVAC malfunction - Persistent chemical and/or coolant odors - Physical symptoms while driving, including dizziness, lightheadedness, and shortness of breath I returned to the repair facility with photographic evidence showing parts with visible wear and damage that appear inconsistent with proper replacement. Despite this, no diagnostic evaluation was performed, and no corrective action was taken. The repair facility has refused to address the condition of these parts, and the insurer has refused to authorize further inspection. Additionally, there are discrepancies between the insurance estimate and the final repair invoice, raising concerns about whether the documented work matches what was actually performed, including work involving structural components such as the cradle/subframe. I believe this vehicle may be unsafe to operate and that the repair may have introduced or failed to correct conditions that pose a risk to driver safety. I request that this matter be reviewed as a potential safety defect related to post-collision repair. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2021 Jeep Grand Cherokee Trailhawk which we purchased new. On Dec 30, 2025 we were driving home and received a service suspension message on the dash. We took it to our mechanic immediately and they diagnosed it and replaced the left front ride sensor. $380.88 In Jan 21,2026 the ride height message was back. They removed and replaced the air pump assembly with a new united. To remove & replace-suspension-rear suspension-ride control compressor, R&R $2,026.31. Feb 26, 2026 Took back to Lithia Dealership . Stability Control light was on and Traction control light are on check on advise. Changed out Module Transfer Case $1,013.33. Upon further research found out other Jeep owners had the same problem with the air suspension system. I feel this should be looked into.

Over the past year, I've noticed a suspension-related squeak - increasing in frequency - coming from the rear of my 2021 Jeep Grand Cherokee Limited vehicle. I brought this to the attention of the Jeep dealer service dept where I purchased the vehicle, as well as to another independent auto repair shop, and both indicated they could not find anything wrong. Today, I saw news on the internet of the Jeep Grand Cherokee Limited "rear coil spring" issue as described in this Safety Recall report [XXX] and now believe the noise I've been hearing may be related to this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle code: C1562-98 AIR PUMP CONTROL - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle Power Control Module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days of attempted repairs.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds over bumpy road surfaces the front end of the vehicle made an abnormally loud sound. The vehicle was taken to the dealer on two separate occasions. The dealer test-drove the vehicle on a road surface that was not bumpy, and the dealer inspected the vehicle. The dealer informed the contact that there was no failure found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 MPH she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by EMS, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. The mechanic diagnosed the vehicle and determined that the right and left control arms needed to be replaced and that the pinch bolt at the UCA ball joint and the knuckle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had been contacted by her local dealer about NHTSA Campaign Number: 24V132000 (Suspension and Steering). The contact related the crash to the recall. The contact had not taken the vehicle to the dealer for the recalls and the vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Campaign Number: 24V132000 (Suspension, Steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 MPH and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

At thirty thousand miles, I had to have driver sign motor mount replacement, then at forty one thousand one hundred and fifty two miles and to have the passenger side replaced. According to the dealership, this is a very common problem. Liquid from the motor mountains.Do you have to all the way to the laundry on both sides. If I wouldn't have noticed it. As you can relate the motor mounts, it caused the engine to torque because accidents.