2006 Jeep Grand Cherokee

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN JUNE OF 2013, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN). THE CONTACT STATED THAT HE CONTACTED THE DEALER AND THEY STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT EIGHT WEEKS LATER, HE RECEIVED A SECOND NOTIFICATION BUT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT STATED THAT HE FELT THAT IT WAS A SAFETY ISSUE THAT NEEDED TO BE CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED THE SAFETY RECALL NOTICE N23/NHTSA 13V-175 IN THE MAIL AND CALLED A LOCAL DEALERSHIP TO TRY TO SCHEDULE A SERVICE APPOINTMENT TO HAVE THIS CORRECTED. THE DEALERSHIP IS DON WHITE'S TIMONIUM CHRYSLER JEEP DODGE LOCATED IN COCKEYSVILLE, MD. I CALLED ON THE PHONE TWICE TO ATTEMPT TO SCHEDULE THIS SERVICE AND WAS DISCONNECTED BOTH TIMES. THEN, I PROCEEDED TO TRY AND SCHEDULE AN APPOINTMENT ONLINE THRU THEIR LIVE CHAT SERVICE AND WAS TOLD THAT I WOULD BE CONTACTED BY THE SERVICE DEPARTMENT TO CONFIRM MY APPOINTMENT, BUT I NEVER WAS. I JUST THOUGHT SOMEONE SHOULD KNOW THE LACK OF PROFESSIONALISM I EXPERIENCED AND THE MESSAGE I RECEIVED FROM THIS EXPERIENCE IS, "WE DO NOT WANT TO DEAL WITH YOUR SAFETY RECALL." I HAVE SINCE SCHEDULED AN APPOINTMENT AT ANOTHER LOCAL DEALERSHIP. *TR

WHILE DRIVING MY VEHICLE SUDDENLY SHIFTED GEARS AS IF IT WERE IN NEUTRAL WHILE RPMS SHOT UP RAPIDLY TO 3,000. IT THEN SUDDENLY LUNGED FORWARD AND PICKED UP SPEED. THE CHECK ENGINE LIGHT CAME ON. AFTER A DAY OR SO, THE LIGHT WOULD GO OFF. IT WAS VERY SCARY TO HAVE IT CHANGE GEARS AND NOT BE ABLE TO MAINTAIN SPEED AND SUDDENLY SPEED UP AGAIN WHILE TRAVELING WITH VEHICLES IN FRONT OF ME AND BEHIND ME. YOU ESSENTIALLY HAVE NO CONTROL OF THE VEHICLE IN THAT MOMENT, NOR DO YOU HAVE ANY WARNING THAT IT IS ABOUT TO HAPPEN. DRIVERS AROUND YOU ALSO HAVE NO WARNING THAT YOUR CAR WILL SUDDENLY SLOW DOWN OR LUNGE FORWARD. MOST OF THE TIME I HAVE TO PULL OVER AND PUT THE VEHICLE IN PARK AND THEN BACK INTO DRIVE FOR IT TO WORK. HAPPENS AT ANY GIVEN TIME, WHETHER IM GOING 5 MPH OR 65 MPH.. EVEN ON HIGHWAYS. CAN BE VERY DANGEROUS. *TR

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SHIFT SOLENOID FAILED TWICE. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC HOWEVER, THE FAILURE RECURRED WITHIN ONE YEAR. THE CONTACT SPOKE WITH A DEALER AND WAS TOLD THAT THE SOLENOIDS SHOULD NOT HAVE FAILED. THE FAILURE MILEAGE WAS 112,000 AND THE CURRENT MILEAGE WAS 136,000. *TR

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED AND SHIFTED INTO NEUTRAL INDEPENDENTLY. THE CONTACT HAD TO SHIFT TO PARK AND THEN DRIVE IN ORDER TO RESOLVE THE FAILURE MOMENTARILY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS REPORTED TO MANUFACTURER. THE CONTACT REFERENCED NHTSA CAMPAIGN 13V175000 (ELECTRICAL, POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE FAILURE MILEAGE WAS 117,000. THE CURRENT MILEAGE WAS 127,000.

SEQUENCE OF EVENTS: THIS HAS BEEN MY SONS CAR SINCE I PURCHASED IN 2008. [XXX] WHO WAS AT COLLEGE IN GREENSBORO, NC. [XXX] PHONED ME ONE EVENING, APRIL 17, 2013 AND STATED THAT HIS JEEP WOULD NOT GO OUT OF 2ND GEAR AND ALL LIGHTS CAME ON AND NAMED THE ENGINE LIGHT?, ?BAS?, TRACTION CONTROL ETC. HE ALSO STATED THAT ?IT JERKS WHEN ACCELERATING AND STOPPING?. HE PARKED THE CAR AND MY HUSBAND/[XXX] CALLED COTTMAN TRANSMISSION IN GREENSBORO THE MORNING OF APRIL 18TH. WE WERE TOLD THAT NOTHING SHOWED ON THE DIAGNOSTICS AND THEY NEEDED TO TAKE OUT THE TRANSMISSION TO ASSESS. THE COST WOULD BE $450. AFTER TAKING OUT THE TRANSMISSION, WE WERE TOLD THAT IT NEEDED COMPLETE REPLACEMENT. THEY PROCEEDED WITH THE TRANSMISSION REPLACEMENT AND MY SON PICKED UP THE JEEP ON APRIL 24TH. I PAID $2,185.77. AS COTTMAN STATED THE POWER TRAIN CONTROL MODULE? WAS THE ORIGINAL CAUSE OF PROBLEMS WITH THIS VEHICLE. I NEVER RECEIVED A RECALL NOTICE FOR ANY PART ON THIS JEEP, POSSIBLY BECAUSE THE DEALERSHIP I PURCHASED IT FROM CLOSED SEVERAL YEARS AGO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. *TR

ON THE DATE MENTIONED THE VEHICLE DESCRIBED BECAME LOCKED IN PLACE UNABLE TO SHIFT GEARS. THE VEHICLE WAS TOWED INTO THE DEALER AND THE WORK PERFORMED . THIS INVOLVED THE REPLACEMENT OF THE TRANSMISSION TRANSFER CASE. AT THE TIME I QUESTIONED THE POSSIBLE REASONS FOR THE INCIDENT AND RECEIVED NO ANSWER. THE TOTAL COST WAS IN EXCESS OF 3000 DOLLARS PAID BY ME. I HAVE SINCE (UPON CONDUCTING RESEARCH) LEARNED THAT THE CHRYSLER CORP. HAS RELUCTANTLY ISSUED A RECALL FOR THIS EXACT ISSUE. IT WAS ISSUED IN MAY OF THIS YEAR. THE AGENCY REPORT SPECIFICALLY CHARACTERIZES THE ELECTRICAL TRANSFER CASE ISSUE. I MADE REPEATED CALLS TO THE CHRYSLER CORP. AND HAVE BEEN REBUFFED WITH THE EXPLANATION BEING "YOUR VIN IS NOT INCLUDED IN THIS ACTION." I FIND THIS INCREDULOUS. MY VEHICLE, A 2006 JEEP GRAND CHEROKEE ABSOLUTELY FALLS INTO THE RECALL CATEGORY. THE INVOICE (#[XXX]) I RECEIVED FROM WORLD JEEP WHERE THE REPAIR WORK WAS COMPLETED IDENTIFIES THE CAUSE AND REPAIR AS TRANSMISSION/TRANSFER CASE 2168CPDCA. THE CASE NUMBER I WAS GIVEN BY CHRYSLER CORP. IS IDENTIFIED UNDER # [XXX]. THE RECALL CAMPAIGN NUMBER UNDER YOUR AGENCY 13V175000. IT IS CARRIED BY CHRYSLER UNDER CAMPAIGN NUMBER N23. I CANNOT UNDERSTAND THE ARROGANCE OF A CORPORATION SUCH AS CHRYSLER IN LIGHT OF SUCH ABSOLUTE EVIDENCE TO THE CONTRARY OF THEIR STANCE. I AM REQUESTING YOUR ASSISTANCE IN THIS MATTER. ANY DOCUMENTATION HERETOFORE MENTIONED CAN BE FORWARDED TO YOUR AGENCY IF NECESSARY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TRACTION CONTROL LIGHT FLICKERS CAUSING LOSS OF POWER AND THE VEHICLE WOULD SURGE EVEN ON INCLINE, CHECK ENGINE LIGHT APPEAR AT RANDOM TIMES AND TURNS OFF ON ITS OWN IT GIVES CODES U404 AND ANOTHER CODE WITCH I CANT RECALL OFF THE TOP OF MY HEAD. ACCELERATING FROM THE START WILL HESITATE AND FEEL LIMITED TO POWER .TRANSMISSION HARD SHIFTS AT TIME AND CLUNKS FORWARD WHEN DECELERATING THEN ACCELERATING . *TR