NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
134 reportsClear category filter90,000 miles · Jun 14, 2011
Unknown Or Other
THE INTERIOR DOOR PANELS ON 3 OF THE 4 DOORS ON MY GRAND CHEROKEE ARE BROKEN AND SHOW STRESS FRACTURES AROUND THE INTEROIR DOOR HANDLE, THE PART OF THE DOOR BEHIND THE INTERIOR DOOR HANDLE THAT IS ATTACHED TO THE REST OF THE DOOR PANEL. THIS PART IS VERY WEAK AND PRONE TO FRACTURE, MAKING THE INTERIOR DOOR HANDLE FALL FREE INTO…
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THE INTERIOR DOOR PANELS ON 3 OF THE 4 DOORS ON MY GRAND CHEROKEE ARE BROKEN AND SHOW STRESS FRACTURES AROUND THE INTEROIR DOOR HANDLE, THE PART OF THE DOOR BEHIND THE INTERIOR DOOR HANDLE THAT IS ATTACHED TO THE REST OF THE DOOR PANEL. THIS PART IS VERY WEAK AND PRONE TO FRACTURE, MAKING THE INTERIOR DOOR HANDLE FALL FREE INTO THE VEHICLE. THE DOORS ARE BARELY OPERABLE AND I AM WORRIED IN A COLLISION THESE DOORS WILL NOT FUNCTION. THE FRONT PANELS COST $750 A PIECE AND THE REARS COST $450. I CAN NOT AFFORD THE REPAIRS SO I AM FORCED TO DRIVE AN UNSAFE VEHICLE AS THIS IS MY ONLY VEHICLE. JEEP AND CHRYSLER ARE WELL AWARE OF THE ISSUE AS I FOUND OUT WHEN I ASKED ABOUT THE PROBLEM AT THE DEALERSHIP. THIS ISSUE NEEDS TO BE FIXED NOW AND IF CHRYSLER ISN'T GOING TO DO IT WILLINGLY IT FALLS TO THE NTSB TO STEP IN AND PREVENT NEEDLESS DEATHS DUE TO FAULTY DOOR HANDLES.
NHTSA ODI #10407791
56,924 miles · Apr 12, 2011
Latches/locks/linkagesUnknown Or Other
ALL INTERIOR DOOR PANELS ON THE 2005 JEEP GRAND CHEROKEE HAVE CRACKED AND, IN SOME CASES, BROKE APART AROUND THE DOOR HANDLE. I HAVE HAD THREE REPAIRED AT A DEALERSHIP AT PERSONAL COST AND ONE IS PENDING. I BELIEVE IT IS A DEFECT IN THE PLASTIC RESIN MANUFACTURING PROCESS FOR THE EARLY 2005 GRAND CHEROKEES BECAUSE ALL FOUR DOO…
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ALL INTERIOR DOOR PANELS ON THE 2005 JEEP GRAND CHEROKEE HAVE CRACKED AND, IN SOME CASES, BROKE APART AROUND THE DOOR HANDLE. I HAVE HAD THREE REPAIRED AT A DEALERSHIP AT PERSONAL COST AND ONE IS PENDING. I BELIEVE IT IS A DEFECT IN THE PLASTIC RESIN MANUFACTURING PROCESS FOR THE EARLY 2005 GRAND CHEROKEES BECAUSE ALL FOUR DOOR PANELS HAVE CRACKED IN THE EXACT SAME PLACE. CHRYSLER WAS CONTACTED ON NUMEROUS OCCASIONS AND DENIES THAT THIS IS AN ISSUE. THIS IS A POTENTIAL SAFETY ISSUE BECAUSE IF THE DOOR HANDLE BREAKS LOOSE, YOU CANNOT OPEN THE DOOR TO EXIT THE VEHICLE FROM THE INSIDE. THIS EXACT ISSUE HAS BEEN DOCUMENTED SEVERAL TIMES BY OTHER GRAND CHEROKEE OWNERS AND ALL OF THEM HAVE HAD SIMILAR RESULTS WITH CHRYSLER'S DENIAL OF AN ISSUE. *TR
NHTSA ODI #10395621
Mileage unknown · Feb 22, 2011
Unknown Or Other
WHEN OPENING REAR DOOR, HANDLE BROKE IN SEVERAL PLACES. PERSON OPENING DOOR WAS ONLY 4 SO IT WAS DUE TO THE OVER EXERTION. IT IS NOW NOT POSSIBLE TO OPEN THE REAR DOOR FROM INSIDE THE CAR.
NHTSA ODI #10384931
35,000 miles · Jan 21, 2011
Unknown Or Other
SUMMARY: LATCHES/LOCKS/LINKAGES: I OWN A 2005 JEEP GRAND CHEROKEE LAREDO. THE HANDLE ON THE DRIVER SIDE AND THE FRONT PASSENGER DOOR ARE BREAKING FROM THE DOOR PANEL, THEY ARE LITERALLY HANGING BY A THREAD. THIS IS A HUGE PROBLEM AS I CAN'T GET THE DOORS OPEN SOMETIMES UNLESS I ROLL THE WINDOWS DOWN AND REACH THROUGH. THIS I…
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SUMMARY: LATCHES/LOCKS/LINKAGES: I OWN A 2005 JEEP GRAND CHEROKEE LAREDO. THE HANDLE ON THE DRIVER SIDE AND THE FRONT PASSENGER DOOR ARE BREAKING FROM THE DOOR PANEL, THEY ARE LITERALLY HANGING BY A THREAD. THIS IS A HUGE PROBLEM AS I CAN'T GET THE DOORS OPEN SOMETIMES UNLESS I ROLL THE WINDOWS DOWN AND REACH THROUGH. THIS IS A HUGE SAFETY CONCERN BECAUSE IF IN EMERGENCY WE COULD BE TRAPPED IN THE VEHICLE. THIS PROBLEM STARTED ABOUT 3 YEARS AGO AND HAS ESCALATED SINCE. I DON'T FEEL AS THOUGH I SHOULD BE FINANCIALLY RESPONSIBLE FOR WHAT SEEMS TO BE A WIDESPREAD PROBLEM WITH THIS VEHICLE. CHRYSLER IS EVEN DENYING THAT THEY KNOW OF ANY SUCH PROBLEM, WHICH IS ABSOLUTELY RIDICULOUS. SOMETHING NEEDS TO BE DONE ABOUT THIS!
NHTSA ODI #10378976
42,127 miles · Jan 2, 2011
Unknown Or Other
LATCHES/LOCKS/LINKAGES IN DECEMBER 2010 AT 42,000 MILES OUR 2005 JEEP GRAND CHEROKEE (LIMITED) DEVELOPED A CRACK IN THE DRIVERS' DOOR HANDLE HOUSING CAUSING THE INSIDE DOOR HANDLE TO COME LOOSE FROM THE INSIDE DOOR PANEL. (THE DOOR HANDLE IS SET IN A HOLE MADE OF THIN PLASTIC THAT FUNCTIONS AS A PIVOT HINGE. ONCE THE PLASTIC…
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LATCHES/LOCKS/LINKAGES IN DECEMBER 2010 AT 42,000 MILES OUR 2005 JEEP GRAND CHEROKEE (LIMITED) DEVELOPED A CRACK IN THE DRIVERS' DOOR HANDLE HOUSING CAUSING THE INSIDE DOOR HANDLE TO COME LOOSE FROM THE INSIDE DOOR PANEL. (THE DOOR HANDLE IS SET IN A HOLE MADE OF THIN PLASTIC THAT FUNCTIONS AS A PIVOT HINGE. ONCE THE PLASTIC CRACKS THEN THE HANDLE JUST POPS OUT OF THE DOOR PANEL.) THEN IN JANUARY 2011, THE RIGHT REAR DOOR HANDLE DEVELOPED THE SAME PROBLEM AND THIS DOOR HANDLE ALSO CAME OUT OF THE HANDLE HOUSING, AND IT CAN NO LONGER BE OPENED FROM INSIDE THE CAR. UPON INSPECTION WE DISCOVERED THAT BOTH THE RIGHT FRONT PASSENGER DOOR AND REAR LEFT PASSENGER DOOR HAVE DEVELOPED CRACKS IN THE PLASTIC IN THE SAME PLACE, AND WILL LIKELY BREAK SOON. WE NOTE THAT THERE HAVE BEEN 42 IDENTICAL COMPLAINTS LODGED ON THE NHTSA SITE INVOLVING THIS SAME PROBLEM ON THE 2005 JEEP GRAND CHEROKEE. HERE IN FLORIDA, WITH FREQUENT OPPORTUNITIES TO RUN OFF THE ROAD INTO LAKES OR CANALS, THIS PROBLEM IS EXTREMELY SERIOUS, POSSIBLY CAUSING PERSONS TO DROWN IN THE CAR WHEN UNABLE TO UNLATCH THE DOOR IN AN EMERGENCY. CHRYSLER CUSTOMER SERVICE HAS SAID THEY DO NOT HAVE A RECORD OF THIS ISSUE AND THEY DO NOT FEEL THAT THEY SHOULD COVER THE REPAIRS IF THE VEHICLE IS OUT OF WARRANTY. SOME OTHER PERSONS WHO HAVE REPORTED THE ISSUE STATE THAT TO REPAIR THE DOOR HANDLE REQUIRES A COMPLETE REPLACEMENT OF THE SIDE DOOR PANELS AT A COST OF OVER $700 PER DOOR. IT IS ENTIRELY UNREASONABLE THAT A CAR WOULD HAVE NO WORKABLE DOOR HANDLES AFTER JUST 5 YEARS OR 42,000 MILES OF USE. THIS IS NOT NORMAL WEAR AND TEAR, NOR IS IT REASONABLE WEAR AND TEAR. WE RARELY HAVE BACK SEAT PASSENGERS IN THIS VEHICLE. IT IS CLEARLY A DEFECTIVE DESIGN AND SUBSTANDARD MATERIALS. CHRYSLER NEEDS TO RECALL THESE VEHICLES TO CORRECT THIS DANGEROUS SITUATION.
NHTSA ODI #10374411
60,000 miles · Dec 1, 2010
Unknown Or Other
THE DRIVER AND PASSENGER DOOR PANEL PLASTIC MOULDINGS SURROUNDING AND ENCASING THE DOOR HANDLES HAS BROKEN WITH PIECES FALLING INSIDE THE DOOR. THE DOOR PANEL NO LONGER SECURELY HOLDS THE HANDLE MECHANISM AND ON OCCASION JAMS THE HANDLE.. THESE FAILURES WERE NOT DUE TO UNUSUAL CIRCUMSTANCES OR ABUSE, BUT RATHER FAILURES OCCURRED…
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THE DRIVER AND PASSENGER DOOR PANEL PLASTIC MOULDINGS SURROUNDING AND ENCASING THE DOOR HANDLES HAS BROKEN WITH PIECES FALLING INSIDE THE DOOR. THE DOOR PANEL NO LONGER SECURELY HOLDS THE HANDLE MECHANISM AND ON OCCASION JAMS THE HANDLE.. THESE FAILURES WERE NOT DUE TO UNUSUAL CIRCUMSTANCES OR ABUSE, BUT RATHER FAILURES OCCURRED IN NORMAL ENTRY AND EGRESS ACTIVITY FROM THE VEHICLE. NO USED REPLACEMENT DOOR PANELS CAN BE FOUND VIA USED PART OUTLETS SHOWING THE EXTENT OF THE PROBLEM, AND OEM REPLACEMENT/REPAIR COSTS ARE OUTRAGEOUS AND IS NEARLY $2000 (I UNDERSTAND THESE PLASTIC MOULDINGS ARE ON NATIIONAL BACKORDER). NUMEROUS IDENTICAL INCIDENTS OF THIS FAILURE ARE EVIDENTLY PROLIFIC AS SOURCED BY INTERNET CUSTOMER SATISFACTION RESEARCH ON THE JEEP CHEROKEE AS WELL AS COMPLAINTS POSTED WITH THE DOT/NHTS. PLEASE ADD MY MOST VOCAL AND SERIOUS COMPLAINT ABOUT THIS OBVIOUS MANUFACTURING DEFECT. THIS OBVIOUS SAFETY PROBLEM POTENTIALLY PROHIBITS EXIT FROM THE VEHICLE SHOULD AN ACCIDENT REQUIRE SUCH ACTION, NOT TO MENTION THE COSTS TO THE CONSUMER DUE TO A FAULTY PRODUCT. A RECALL TO CORRECT THIS DEFECT SHOULD BE IMMEDIATE AND SUSTAINED FOR ANY CONSUMER WHO EXPECTS TO BE ABLE TO OPEN AND CLOSE A VEHICLE DOOR FOR THE EXPECTED LIFE OF THE VEHICLE.
NHTSA ODI #10368944
38,000 miles · Nov 11, 2010
Unknown Or Other
THE INTERIOR DOOR HANDLES, ALL 4, BROKE OFF, AT ALMOST THE SAME TIME. THERE IS A COMMON MANUFACTURERS MATERIAL DEFECT, AS THE DOOR HANDLE "POCKET" IS MADE OUT A BRITTLE PLASTIC, AND THEY JUST SHATTERED, OR CRACKED SIMPLY BY USING THE INTERIOR DOOR HANDLE TO EXIT THE VEHICLE. THIS IS DANGEROUS BECAUSE IN AN EMERGENCY, ONE WOULD N…
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THE INTERIOR DOOR HANDLES, ALL 4, BROKE OFF, AT ALMOST THE SAME TIME. THERE IS A COMMON MANUFACTURERS MATERIAL DEFECT, AS THE DOOR HANDLE "POCKET" IS MADE OUT A BRITTLE PLASTIC, AND THEY JUST SHATTERED, OR CRACKED SIMPLY BY USING THE INTERIOR DOOR HANDLE TO EXIT THE VEHICLE. THIS IS DANGEROUS BECAUSE IN AN EMERGENCY, ONE WOULD NOT BE ABLE TO EXIT THE VEHICLE IF THE DOOR HANDLE BREAKS OFF IN YOUR HAND.
NHTSA ODI #10366102
18,000 miles · Apr 23, 2008
Electrical SystemUnknown Or Other
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUTS OFF WHENEVER AN OBJECT TOUCHES THE IGNITION KEY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT MILEAGE WAS 22,200 AND FAILURE MILEAGE WAS 18,000. UPDATED 05/19/08. *LJ
NHTSA ODI #10225468
40,000 miles · May 24, 2007
Unknown Or Other
REAR DEFROST DOES NOT WORK PROPERLY. UPPER PORTION OF DEFROSTER DOES NOT WORK WHILE THE LOWER PORTION DOES WORK MINIMALLY.
NHTSA ODI #10191658
Mileage unknown · Aug 28, 2006
Unknown Or Other
CONSUMER COMPLAINT CONCERNING 2005 JEEP GRAND CHEROKEE CONTINUES TO FAIL AND DEALER REFUSES TO BUY BACK VEHICLE. *KB *JB
NHTSA ODI #10167984
Official recalls
3Jul 21, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, drivers should adjust their seat to allow clearance between the driver's knee and the ignition key, and remove all items from their key ring, leaving only the vehicle key. Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2007 Jeep Grand Cherokee vehicles manufactured February 11, 2004, to July 5, 2007, and 2006-2007 Jeep Commander vehicles manufactured January 31, 2005, to July 5, 2007. In the affected vehicles, the driver may accidentally hit the ignition key with their knee, unintentionally knocking the key out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch, free of charge. Chrysler sent interim notifications to owners in September 2014. The recall began on October 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P41.
May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence & remedy
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Additional source detail variants (2)
Electrical System
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Power Train:transfer Case (4-WHEEL Drive)
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
Consequence: If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy: Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Sep 14, 2005
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES AND NAG1 AUTOMATIC TRANSMISSIONS, THE AIR CONDITIONER EVAPORATOR CONDENSATE WATER MAY ENTER THE TRANSMISSION AT THE FILL TUBE GROMMET SEAL. THIS CAN RESULT IN SHUDDER DURING TORQUE CONVERTER CLUTCH ENGAGEMENT.
Consequence & remedy
Consequence: IT CAN LEAD TO INCREASED TRANSMISSION OPERATING TEMPERATURES, BOILING OF THE WATER, AND A SUBSEQUENT PURGING OF TRANSMISSION FLUID INTO THE ENGINE COMPARTMENT POTENTIALLY RESULTING IN AN UNDERHOOD FIRE.
Remedy: DEALERS WILL INSPECT THE TRANSMISSION FOR LEAKAGE AT THE FILL TUBE GROMMET SEAL. IF NO LEAK IS DETECTED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR SHIELD WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF THE PRESENCE OF A LEAK IS DETECTED, THE VEHICLE WILL BE EVALUATED FOR SHUDDER DURING TORQUE CONVERTER ENGAGEMENT. IF NO SHUDDER IS DETECTED, THE TRANSMISSION WILL BE TRIPLE FLUSHED, AND NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. IF SHUDDER IS DETECTED, THE TORQUE CONVERTER WILL BE REPLACED, A NEW FILL TUBE GROMMET SEAL AND WATER DEFLECTOR WILL BE INSTALLED, AND PROPER ALIGNMENT OF THE FILL TUBE VERIFIED. THE RECALL BEGAN ON OCTOBER 31, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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