2005 Jeep Grand Cherokee

AFTER APPLICATION OF SAFETY RECALL N23/ NHTSA 13V-175. REPROGRAM FINAL DRIVE CONTROLLER MODULE. 2005 - 2010. (WK) JEEP GRAND CHEROKEE. 2006 - 2010. (XK) JEEP COMMANDER THE TRANSFER CASE OF OUR CAR COULD NOT BE SHIFTED OUT OF 4-HIGH TO EITHER NEUTRAL OR 4-LOW. CONSEQUENTLY A MAJOR DRIVE TRAIN COMPONENT HAS BEEN DESTROYED. THIS DEMONSTRATES THE SOFTWARE IS DEFECTIVE AND POTENTIALLY DANGEROUS AND MAY NOT CORRECT THE REASON FOR THE RECALL. THOUSANDS OF JEEP VEHICLES SUBJECTED TO THIS RECALL HAVE SUFFERED THE SAME LOSS OF FUNCTION. HOW DOES NHTSA, OR WE, KNOW THE SAFETY PROBLEM IS ACTUALLY FIXED? IT IS OBVIOUS THE SOFTWARE USED IN THIS RECALL WAS NOT SUBJECTED TO SUFFICIENT TESTING TO VALIDATE IT. I THEREFORE FEAR MY CAR IS JUST AS LIABLE TO HAVE A SAFETY DEFECT AS BEFORE THE RECALL. THERE ARE SEVERAL CONSENSUS STANDARDS FOR THE TESTING OF SOFTWARE, THEY WERE DEVELOPED BY IEEE, ANSI, ISO AND UL TO NAME A FEW. WE OWN A SECOND JEEP GRAND CHEROKEE. WE REFUSE TO HAVE THIS RECALL PERFORMED ON OUR SECOND VEHICLE UNTIL THIS PROBLEM, AND ANY OTHERS THAT MAY BE HIDDEN IN THE POOR DESIGN OF THE SOFTWARE, ARE CORRECTED. *TR

MY TRANSMISSION FILLS WITH WATER CAUSING IT TO DOWNSHIFT HARD TO 3RD GEAR. I TRIPLE FLUSHED THE TRANSMISSION AND IT WAS RUNNING ALRIGHT FOR APPROXIMATELY TWO WEEKS, THEN IT FILLED WITH WATER AGAIN AND I NOW HAVE THE SAME PROBLEMS THAT I HAD BEFORE. I SEE THERE WAS A RECALL FOR THE VEHICLES WITH THE 3.7, BUT I HAVE THE V8 AND WOULD LIKE TO KNOW WHAT I CAN DO ABOUT THIS PROBLEM. *TR

BOUGHT THE JEEP, WAS NOTIFIED OF A RECALL AND HAD IT DONE WITHIN 2 WEEKS FOR BUYING THE JEEP. THE 4 WHEEL DRIVE LOW AND THE TRANSFER CASE WORKED PRIOR TO THE RECALL FLASH AND NEITHER WORK AFTER THE FLASH. HAD 3 JEEP DEALER CHECK IT OUT AND ALL SAID BASICALLY THE SAME THING. ONE SAID IT NEEDED A NEW ACTUATOR AND THE OTHER TWO SAID JUST REMOVE 2 CODES AND IF THAT DIDN'T WORK THEN THE ACTUATOR. THE CODES WERE REMOVED TWICE AND IT REVERTS BACK TO NOT WORKING. TALKED TO JEEP CUSTOMER SERVICE AND THEY JUST SAY SORRY THERE IS NOTHING WE CAN DO. SO I BOUGHT IT TO TOW AND FROM 2 WEEKS LATER AFTER THE FLASH I CAN'T TOW IT. WHAT DO YOU RECOMMEND? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER THE RECALL WAS DONE, THE VEHICLE WOULD NOT SHIFT INTO NEUTRAL. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) AND HAD THE RECALL REMEDY PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AFTER THE RECALL REPAIR AND EACH TIME THE REMEDY REPAIR FAILED TO CORRECT THE PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THAT THE SHIFT MOTOR AND CONTROL MODULE WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 90,200. UPDATED 05/12/2014*LJ UPDATED 05/15/14 *TR

TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT INTO NEUTRAL INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ACTUATOR WIRING HARNESS WAS REPLACED AND THE FINAL DRIVE CONTROL WAS UPDATED. HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SHIFTING TO THE FOUR WHEEL DRIVE LOW POSITION THE FOUR WHEEL DRIVE MAINTENANCE SERVICE LIGHT ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A SAFETY INCIDENT RELATED TO THE DEFECT. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) AND HAD THE RECALL REMEDY PERFORMED ON THE VEHICLE HOWEVER, THE TRANSFER CASE ACTUATOR FAILED SHORTLY AFTER THE REPAIR. AS A RESULT, THE VEHICLE WOULD NOT ENGAGE IN FOUR-WHEEL DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE REMEDY PART WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.

I HAVE A 2005 JEEP GRAND CHEROKEE, TOOK IN IN MY DEALER IN AUG, 2013 FOR A SAFETY RECALL (N23). FIRST TIME I TRIED TO SHIFT IT INTO NEUTRAL, IT FLASHED A "SERVICE 4WD SYSTEM", AND WOULD NOT SHIFT INTO EITHER NEUTRAL OR 4LOW. JEEP FORUM, WITH 70 PAGES AND HUNDREDS OF COMMENTS ON THIS PROBLEM, LOOKS LIKE THE RECALL SOFTWARE UPDATE IS THE PROBLEM AND CHRYSLER HAS NOT YET OWNED UP THE ISSUE. MEANWHILE, I CANNOT USE MY VEHICLE AS INTENDED. MY DEALER SAYS I NEED A $500 PART, BUT OTHERS HAVE HAD THAT REPLACED AND STILL HAVE THE SAME PROBLEM. THERE ARE ABOUT 2,000 TRANSFER CASE ACTUATOR MOTORS ON BACK ORDER TO CORRECT THIS PROBLEM; HOWEVER, MANY WHO HAVE HAD THIS PART REPLACED STILL HAVE THE SAME PROBLEM. THE NEW PART IS NOT FIXING THE ISSUE, JEEP NEEDS TO REPLACE THE FINAL DRIVE CONTROL MODULE AND THE TRANSFER CASE ACTUATOR MOTOR. *TR

AFTER THE DEALER PERFORMED THE N23 FIRMWARE UPDATE ON THE TRANSMISSION TO KEEP THE JEEP FROM IN VOLUNTEERING TO SHIFT INTO NEUTRAL, WE CANNOT SHIFT THE TRANSFER CASE INTO NEUTRAL OR 4 WHEEL LOW WITHOUT BANGING ON THE ACTUATOR MOTOR, PART # 5143786AA. THIS "FIX" IS NOT SUCCESSFUL NOW. THE JEEP RECOMMENDED FIX SEEMS TO BE TO REPLACE THAT PART BUT IT'S BACK ORDERED BY !,700 UNITS. WE NEED TO BE ABLE TO TOW OUR JEEP BEHIND OUR MOTORHOME IN LATE FEBURARY BACK TO WASHINGTON FROM AZ AND THIS CANNOT BE DONE W/O REPLACING THAT PART WHICH IS NOT AVAILABLE. WE HAVE CONTACTED JEEP CUSTOMER SERVICE AND THEY HAVE ASSIGNED A CASE MANAGER. NOT CLEAR WHAT WILL HAPPEN NEXT. *TR