2023 Jeep Grand Cherokee 4XE

The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road.

1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV

On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed the gas pedal, I noted that there was no power being provided to the powertrain and I had to progressively move to the right to find a safe spot to stop. Upon stopping, the warning re-appeared and informed me to put the car in park and turn it off and restart the vehicle. At the time of failure, the battery had a remaining charge of 10% and 3/4 tank of gas. Upon restart, the vehicle functioned as normal using the gasoline powered engine. The vehicle is available for inspection upon request. My safety was put at risk due to the loss of power in an area where most vehicles were operating near 55 MPH. The computer warning about the malfunction was confusing and it disappeared relatively quickly leading to significant confusion about how to operate the vehicle especially given that the dashboard returned to a normal state. The problem has not yet been reported to a dealer as they were closed for service. There were no warning lamps, messages, or symptoms prior to the failure other than the short warning that appeared at the start of the loss of power and referenced above.

I was driving on a local road going 35-40 mph, when SUV shut off (no power). I maneuvered to the shoulder, and tried to restart, which it did. The hybrid was near the end of the charged battery mode, when this happened. I purchase the Grand Cherokee 4XE (new) in May 2024, and recently had the battery replaced due to a safety recall. This is the first time I lost power while driving. The car has been at the dealer’s for two days, and they have not found the problem. There was no error code, and they could not replicate the loss of power.

The vehicle has no heating, I’ve taken the vehicle multiple times to the dealership From September 2024 and to date January 2025, the vehicle has been in the dealership since December, multiple attempts has been made to fix the heating system including replacing parts one of them being a valve. Vehicle is still not working after replacement of parts, the engineering company called “Star Engineering” are involved at this point and they are still continuing to fix the car. The electrical component of this car is not working properly. This car is only 1 year old and it is a hybrid 2023 Jeep Grand Cherokee purchased brand new. In 2023 after 2 weeks of leading this vehicle, the cars steering wheel froze and I was unable to drive it, I had to get the vehicle towed to the dealership. This is a major safety issue especially if you have children in the car, at the time I had my [XXX] in the vehicle, unable to drive it. Recently, temperatures have dropped significantly in November here in Massachusetts, and I had to drive with my toddler with no heat, in freezing temperatures and cover my child with a blanket. I was told by the dealership service staff that I needed to clean my car so the heat can work, after vacuuming my car I dropped it off again December and showed them for the 5th time that the car is blowing cold air, while the heating temperature is max and “hot”. In November, on a random day I arrived home and the car engine did not want to turn off after pressing the “off” button, we had to park the car far away from our home in fear that it will catch fire or start “having a mind of its own”, the vehicle decided to shut off on its own after an hour, I also shared this with the dealership. This car is not safe to have at all! Not safe to drive out in the cold or in the highway and NOT safe if you have children! Please do not buy any hybrid models from Jeep. There were no warning messages, the vehicle has always passed inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. I feel there is a risk of injury, death and damage to property due to the vehicle producing a burning smell, when on a full charge.

I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing the gas pedal does nothing, the car just continues to glide along, steadily slowing. On these occasions I have had to pull over to the breakdown lane, nothing in the car responds, changing the gear does nothing, I have to shut the car off to kind of reset it. After a few minutes you can turn the car back on and it runs fine. 2. The display screen for controls, radio, etc... is black. The dealership tells me this is a widespread issue and the replacement radio units are not available. This has been going on for 3 months. No back up camera, no phone connection, no control over the display, nothing. I can't see the temperature or the mode beyond the actual buttons on the dash. At one point the dealership advised that they had received a radio and after waiting all day to get it back they told me it was dead in the box and they have no ETA on another one. During the first troubleshoot for the radio, the car was returned to me stuck in Spanish or Portuguese and they have not been able to get it out of that mode. So I currently get a warning numerous times per day but I have no idea what it's warnign me about, and the odometer is stuck in kilometers. (I truly believe they were BS'ing me about even having it in the first place after all the stringing along and lying they've done.) As of today, I have no ETA on a fix, and neither the dealership or the warranty company is able to provide any information.

On 10/10/2024, my Jeep Grand Cherokee 4xe (hybrid) had a battery fire at my home. Luckily, the fire department got it controlled before any additional property or any people were harmed, but under slightly different circumstances (middle of the night or parked in the garage) the house would have burned and my entire family could have been killed. After this incident, I read that Jeep/Stallantis issued a recall for this issue 10/1, but no timely attempt to contact owners was made. The guidance is that these vehicles should not be charged and should not be parked near buildings. Knowing this could have prevented this and any other similar fires, but I did not receive notification of the recall until 10/21 by mail. I receive emails from Jeep/Mopar weekly for useless information such as extended warrantees, so immediate notification should be simple. In fact I even made an appointment for an oil change on the same day as the fire and after a search for recalls, I was given NO information about this. Jeep is now investigating the incident, but Stellantis will not provide me additional information and this process may take months. I am now paying out of pocket for a rental car and still must pay the loan for a car that is totaled. Stellantis should be providing a car in the meantime and replacing my car (in a non hybrid model) as soon as possible, but no one has even contacted me to make sure everyone is ok. They should also be notifying owners affected by the recall by every means possible in order to prevent further damage to property and human injuries or even deaths.

Recall Number: 24V-720 Urgent/High Risk for Electric Battery to catch fire while being driven OR parked. Jeep currently has NO remedy for this recall which is designated as an URGENT fire risk when parked. The estimated wait time for a remedy is "months." Jeep has provided no options to the vehicle lessee to ensure operator safety- Jeep/Chrysler is not offering a trade-in option or an alternative vehicle to the vehicle operator at this time. Jeep/Chrysler has not equipped local dealerships with any viable options for owners/lessees to guarantee their safety while a remedy is being researched and formulated. Jeep/Chrysler was contacted and a recall case number was created for my 2023 Jeep Grand Cherokee - Lessee was told over the phone that I would receive communication from the Jeep battery recall team in 1-2 business days on October 4, 2024. No communication has been received to date. No warming lamps or messages received until October 4, 2024, with no remedy available.

The vehicle was newly acquired and was set to run on Electric mode. I was driving on the Highway at highway speed and suddenly without any warning, it lost all power due the what is called "FORM" making the electric engine unavailable. There was a semi truck right behind me which almost hit me since by losing my electric engine I dropped my speed suddenly. I had to pull over and try to figure out what was going on and switch to Hybrid mode. The issue is that #1 this comes without any warning at any moment, making your electric engine absolutely useless and then why do we even have the option of an Electric only engine. #2 we have no control on delaying even for just a few miles this FORM mode to allow us to get to a gas station or to a safe location since the button to switch to Hybrid mode is not located in an easy access while keep your eyes on the Road. #3 I end up in that FORM mode almost every other week now . This FORM is not even something that is communicated by JEEP in their advertisement. You can't find the information about it unless you end up having the issue and look for it. I don't even reach the advertised MPG due to the FORM. I use gas every day regardless so I should not need to be in FORM mode every other week