2021 Jeep Gladiator

My name is [XXX] , and I am writing to formally submit a complaint regarding the loss of my vehicle due to engine fire. The vehicle was a 2021 Jeep Gladiator Rubicon, VIN [XXX] , with approximately 26,666 miles at the time of loss. I purchased the vehicle on May 13, 2021. The fire occurred on July 10, 2025. I was driving on the freeway, and my vehicle lost power and dashboard warning lights illuminated. When I pulled over, the engine was on fire. The fire department came and doused the flames but my entire engine was destroyed. After the fire, I retained legal counsel and initiated an independent investigation through Fire Cause Analysis in Berkeley, California. Their findings identified the origin of the fire as being linked to the power steering pump electrical connector. I later discovered that NHTSA has an open investigation identified as PE24024 concerning Jeep Gladiator engine fires which notes that the fires reported to NHTSA for this vehicle originated at the power steering pump electrical connector - coinciding with the finding of Fire Cause Analysis. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on the highway on 1/19/2026, the electric power steering system abruptly stopped working. It took all my strength to steer the vehicle to take the first available exit. The failure made controlling the vehicle very difficult, putting my safety, my family's safety and the safety of others around me at risk. As soon as the vehicle slowed to approximately 20mph, the power steering started working normally again. There were no warning lamps, messages or other symptoms of the problem prior to the failure. There were no warning lamps, messages or notifications during the power steering failure. There were no warning lamps, messages or notifications after the power steering started working normally again. I did a complete system scan using a scan tool that can detect Diagnostic Trouble Codes from all vehicle systems, and no DTCs were detected. See attachment.

While driving yesterday vehicle lost power steering and almost cause a crash. Upon talking to multiple shops and online researching we all came to a conclusion it was the can bus board (controller area network) shops stated this is a very know problem with jeeps. I feel as this is a safety factor for this. Now I am at the point in fixing it and trading in the vehicle due to my family and trying to be safe. Codes are saying lost of communication with can bus basically all the computers are not talking to each other.

The heating steering wheel had an electrical short in the heating element where it began to melt the rubber of the steering wheel and start smoking. This became very hot where it could burn my hand. I was forced to pull over immediately to diagnose the problem before anything else could burn. The smoking stopped when I tuned off the heated steering wheel.

Approximately two months ago while driving about 65 mph on the interstate the power steering failed, and reverted to manual steering. The vehicle became extremely difficult to turn. I was near an exit, and as I slowed to leave the interstate, at 30-35 mph the steering began to work normally. I did not have the issue investigated. Two days ago while going to work, and descending a mountain which had numerous sharp curves the power steering failed again. I was traveling around 40 mph, and the vehicle was extremely difficult to steer. As I reduced speed to about 25mph the steering resumed normal operation. I was making a 90 degree downhill turn when this event occurred. I almost departed the road on a steep drop off. Had my wife been driving I do not think she would have possessed enough strength to keep from going off the road. I had the vehicle checked, by a mechanic and there were no codes or anomalies detected. I am a certified Airframe and Powerplant mechanic, as well as an Aviation Safety Inspector. This issue with my Jeep is an accident waiting to happen. There are a significant number of complaints for this same issue. NHTSA needs to address this issue.

The contact owns a 2021 Jeep Gladiator. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that there were several unknown warnings illuminated, and the instrument cluster had started flashing on and off. The contact stated that the vehicle slowed down while depressing the accelerator pedal and continued to lose motive power. The contact stated that a warning flashed on the instrument cluster to "Pull Over" and that "Vehicle Was Going to Shutdown". The contact stated that the steering wheel became difficult to turn to the left or the right and that the brake pedal was difficult to depress, requiring the activation of the parking brake to stop the vehicle. The contact had the vehicle towed back to the residence. The contact stated that her husband determined that the 12-Volt battery needed to be replaced. The contact stated that a new battery was installed; however, the vehicle had failed again with the same symptoms. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

After about 27000 miles, I was driving down I476 at approximately 55-65 mph. It was on a stretch of road with occasional ridges and on hitting one of them, the steering began to vibrate more and more. It eventually resolved itself as I slowed down to around 40 mph. This happened on a number of occasions under much the same conditions and I took the vehicle into Videon, a local Jeep dealer. They immediately replaced the steering damper as they claimed it was worn. I do not have the old damper, it was retained by Videon. I feel that had the road conditions been any less than dry and offering good grip, the vehicle may well have become uncontrollable as the shimmy was very violent. The steering on this vehicle has always been vague but I put that down to the relatively antiquated design of the Jeep and the fact that our other car is a Subaru which is very precise.

Death wobble, while traveling down any road that has a bump or is not smooth as glass I get the front end wobble, the only way to stop it is to slow down, have had a couple near miss accidents because of this. This jeep is all original, second time in shop was told all original parts are fine no wear no loose parts. They are putting a steering damper on it. Was told by the dealership where it was purchased “it’s a jeep thing”. Because of the wobble had to replace tires because of uneven wear, had tires rebalanced multiple times trying to fix issue, now another fix to see if it works.