2022 Jeep Compass

The contact owns a 2022 Jeep Compass. The contact stated while at a stop sign the vehicle lost motive power while the emergency brake signal illuminated. The contact shifted to park to restart the vehicle. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,000.

I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.

The component that failed is the start-stop gas-saving feature on my 2021 Jeep Compass, which I leased in 2021. Initially, the feature stopped working entirely, and the dealer claimed it was due to a battery issue, which they replaced. However, after the repair, the start-stop system began to stall and jolt when stopping at traffic lights. Despite reporting this to the Jeep mechanic, the issue was not considered urgent, so I delayed returning it for further service due to my busy travel schedule and the fact that I rarely drive. I simply avoided using the feature when I did drive. The stalling occurred about four times, but the most significant safety issue happened recently. I was stopped at a traffic light on a busy street when the start-stop feature reactivated automatically. When the light turned green, my vehicle failed to restart, leaving me stuck in the middle of the road with a completely dead car. I had to call AAA for a tow, and I was left blocking traffic in an unsafe situation where I was at risk of being hit by other vehicles. This issue has not yet been reproduced or confirmed by a dealer or independent service center after this incident, and the vehicle is still available for inspection upon request. To my knowledge, the vehicle has not been inspected by the manufacturer, police, or insurance representatives since the event. There were no warning lamps or messages indicating a problem before the complete failure, though the stalling and jolting after the initial repair were clear symptoms that something was wrong. The vehicle has only 14,000 miles on it and is less than three years old, so this issue should not be happening in a nearly new car.

The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact pulled over to the shoulder of the roadway to turn off the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,920.

The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.

Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.

The contact owns a 2022 Jeep Compass. The contact stated that the vehicle was designed with the Auto Stop/Start feature. The contact stated that while at a complete stop, the feature engaged and the engine was turned off; however, the engine failed to restart while attempting to drive from the complete stop. The vehicle was taken to the dealer, where the body control module (BCM) was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that the vehicle was operating as designed. The contact later received a call from the manufacturer advising him to take the vehicle back to the dealer for a diagnostic test. The vehicle was taken to the dealer, where it was diagnosed with by the Remote Assistance of Jeep engineers, and it was determined that the batteries had low-capacities. The dealer replaced the batteries. The vehicle was repaired. The failure mileage was 10,447.