NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
329 reportsMileage unknown · Jul 14, 2024
Unknown Or Other
The auto shut off function while stopped has malfunctioned on a couple occasions. One was when stopped at a red light. The car would not start up again when letting off the gas. The vehicle was new to me and I didn't know how to fix the problem. Sitting there, even with hazards on, is dangerous as I could have been rear ended wh…
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The auto shut off function while stopped has malfunctioned on a couple occasions. One was when stopped at a red light. The car would not start up again when letting off the gas. The vehicle was new to me and I didn't know how to fix the problem. Sitting there, even with hazards on, is dangerous as I could have been rear ended while trying to figure this out. I ended up having to restart the vehicle. I can disable the function, but I believe it is causing starter issues with the vehicle. The vehicle intermittently will not start right away, and finally will after several attempts. All possible problems that could cause the start issue have been tested by mechanics at an auto shop. All of which were eliminated. There are no warning lights that have come on when either of these things happen. The vehicle is available for inspection, if requested.
NHTSA ODI #11601988
Mileage unknown · Jul 10, 2024
Air BagsEngineService Brakes
I bought the car [XXX] they would not let me take the car home until [XXX]. I have had a problem with it ever since. Airbag system light keeps coming on, passenger seat does not work properly, car is hesitant to start or accelerate at times, cuts and have to restart at times, brakes grinding and squealing . I have taken it back …
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I bought the car [XXX] they would not let me take the car home until [XXX]. I have had a problem with it ever since. Airbag system light keeps coming on, passenger seat does not work properly, car is hesitant to start or accelerate at times, cuts and have to restart at times, brakes grinding and squealing . I have taken it back to them several times and they refuse to exchange or fix the problems I was told I should use my warranty to have it fixed I even took it to one of their other dealerships in Irving and they refuse to fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11600892
Mileage unknown · Jul 3, 2024
Unknown Or OtherWheels
A knocking noise has slowly come into play from the hood of my 2019 Jeep Compass. With some research, it appears to be the front driver’s side axle causing this noise while in operation. The knocking sound is caused by the CV joint at the end of the cv axle shaft. As the cv joint wears down, it becomes less able to absorb shock …
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A knocking noise has slowly come into play from the hood of my 2019 Jeep Compass. With some research, it appears to be the front driver’s side axle causing this noise while in operation. The knocking sound is caused by the CV joint at the end of the cv axle shaft. As the cv joint wears down, it becomes less able to absorb shock and vibrations. If I were to continue driving with a damaged CV, the joint will disintegrate further, making driving impossible. I will not be able to control the vehicle and may get involved in an accident. This issue is out of my control unless I simply don’t drive it. This is also a stock part that wasn’t expected to need replacing within 5 years of having the vehicle. My current mileage is roughly 76,000 miles to which I don’t drive more than I need to.
NHTSA ODI #11598705
Mileage unknown · Jun 19, 2024
Engine
The motor is constantly burning oil between oil changes it takes 5.5 quarts on an oil change when the oil is changed I get less than 4 quarts out of the oil pan and this time the oil light came on and I checked the oil level and it was about 4 quarts low and I have the oil changed every 5,000 miles like the manufacture recommend…
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The motor is constantly burning oil between oil changes it takes 5.5 quarts on an oil change when the oil is changed I get less than 4 quarts out of the oil pan and this time the oil light came on and I checked the oil level and it was about 4 quarts low and I have the oil changed every 5,000 miles like the manufacture recommends I have read multiple complaints online that this is a known issue with the jeep compass and other vehicles with the 2.4 multiair engine in them
NHTSA ODI #11595239
Mileage unknown · Jun 14, 2024
Fuel/propulsion System
When filling the gas tank and it gets near full, the gas will splash back onto the side of the car, the ground and can get on my clothes, shoes, etc. Jeep vehicles have a long history of this specific problem. No recalls for this VIN. Please help. This is dangerous and scary. It happens every time I fill the tank.
NHTSA ODI #11594474
Mileage unknown · Jun 13, 2024
Electrical SystemEngineSteering
Car continuously shows multiple codes (10+)then won’t shift to neutral or drive and car won’t even turn off. Has happened multiple times with no resolution various codes (dynamic tourque steering, service hill holder , service 4WD, service transmission, anti lock brake system fail, fuel service cut off, U1110, speed control fail…
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Car continuously shows multiple codes (10+)then won’t shift to neutral or drive and car won’t even turn off. Has happened multiple times with no resolution various codes (dynamic tourque steering, service hill holder , service 4WD, service transmission, anti lock brake system fail, fuel service cut off, U1110, speed control fail, and multiple others
NHTSA ODI #11594300
Mileage unknown · Jun 11, 2024
Electrical SystemEngineUnknown Or Other
In February I took my car for an oil change. I went out of town and when I returned my car would not start. I replaced my key fob battery and I charged the battery because a jump did not work. Once battery was charged we were able to get my car to turn on. I took the car for battery testing at auto zone and nothing came back. I …
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In February I took my car for an oil change. I went out of town and when I returned my car would not start. I replaced my key fob battery and I charged the battery because a jump did not work. Once battery was charged we were able to get my car to turn on. I took the car for battery testing at auto zone and nothing came back. I took the car to the dealership (Jeep Dealer) they said both batteries were original and needed to be replaced. I paid for both to be replaced. A few days later I was driving m, came to a stop light and when the light turned green I went to press the gas the car dashboard glitched and turned completely off I was in the middle of the road. I started the car back up and called the dealer immediately and took it in for service. The dealer said it was a reset that needed to be done and computer update. A few days later my car did the same thing only this time it gave a few messages on the dashboard and I was able to turn it back on. The deal ship kept my car for a couple more days. The did more updates and returned the car. I had no issues for a few weeks with turning off however when I turn the car on it would glitch as if it did not want to start. Also, the start/stop feature stopped working completely. One morning I started my car on my way to take my child to daycare the car glitched again but turned on I drove maybe 500ft and I got a message on the dashboard “stop safely vehicle will turn off soon” I pulled over and turned the car off and back on the message was gone. A month later I got the same message but I kept driving and nothing happened. A week later I drove to drop off my child, the car was off completely and moments later when I returned the car would not start the radio dashboard lights all turned on and I could hear the car trying to start but it did not. AAA came to assist jumping my vehicle and I was able to drive the car to the same dealership. They kept the car for a week and found nothing.
NHTSA ODI #11593787
Mileage unknown · Jun 7, 2024
EngineService BrakesSteering
I was driving into a busy intersection and briefly stopped. When I took my foot off the brake to go, the car completely froze. The brake pedal was hard and the steering wheel was locked. The lights were on, however I couldn't turn the car off to restart it. It would not move. A police officer had to push the car over to the sid…
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I was driving into a busy intersection and briefly stopped. When I took my foot off the brake to go, the car completely froze. The brake pedal was hard and the steering wheel was locked. The lights were on, however I couldn't turn the car off to restart it. It would not move. A police officer had to push the car over to the side. After waiting a while (25 minutes) for the tow truck, I was able to turn the car off. The car was towed to the nearest mechanic, but he can't find anything wrong with it. Despite, hundreds of online complaints about this same thing happening to Jeep Compasses, Jeep will not take a look at it unless I pay $490 for a diagnostic test. I already had to pay for the towing and a mechanic to look at it. Jeep Chrysler needs to recall these cars before someone is killed.
NHTSA ODI #11593051
Mileage unknown · May 23, 2024
Unknown Or Other
Car stopped in the middle of an intersection, and a ton of dash lights came on. Did this about 2 times x Brought it to Jeep dealership and they said that the diagnostic is coming back that everything is fine with the vehicle. I see a lot of jeep compasses are doing this and i need whatever the issue is to be resolved with a reca…
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Car stopped in the middle of an intersection, and a ton of dash lights came on. Did this about 2 times x Brought it to Jeep dealership and they said that the diagnostic is coming back that everything is fine with the vehicle. I see a lot of jeep compasses are doing this and i need whatever the issue is to be resolved with a recall or something to prevent this from happening to other and get this issued solved immediately. I’ve been to jeep and NOTHING.
NHTSA ODI #11590374
Mileage unknown · May 19, 2024
Unknown Or Other
Vehicle randomly blinks coolant too hot, locks up and shuts down. All fluids are full and there is no reason for the warming. Has happened backing out of the driveway, going slow, and on the freeway. Very dangerous
NHTSA ODI #11589551
NHTSA investigations
1PE22013 · False Overheat Leading To Loss Of Motive Power
Opened Dec 2, 2022 · Closed Dec 10, 2023
Status: closed (inferred from source dates) · Engine; Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Engine
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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