← New search

2013 Jeep Compass

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2013 Jeep Compass do not stand out strongly from the model-year median of 126.

About this comparison →

How this year compares

Owner complaints by model year

Other model years Selected year
Compare all Compass years →

Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

56 reports with mileage · 24 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 27 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Air Bags. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports5 fire reports6 injury reports

What owners actually said

80 reports
35,000 miles · Mar 5, 2015
StructureInjury

HELLO, 3/4/2015 MY BROTHER BOUGHT A 2013 JEEP COMPASS ON HIS BIRTHDAY OF THE SAME YEAR. OVER THE LAST FEW (4-6) MONTHS, WE HAVE CUT OUR FINGERS, REPEATEDLY ON THE CHROME COVERING THE DOORS HANDLES. WE ARE NOT TALKING PAPER CUTS NOR ARE WE DESCRIBING EMERGENCY ROOM VISITS, WE ARE DESCRIBING A VERY DEEP AND OPEN SLICE, MOSTLY…

Read full complaint

HELLO, 3/4/2015 MY BROTHER BOUGHT A 2013 JEEP COMPASS ON HIS BIRTHDAY OF THE SAME YEAR. OVER THE LAST FEW (4-6) MONTHS, WE HAVE CUT OUR FINGERS, REPEATEDLY ON THE CHROME COVERING THE DOORS HANDLES. WE ARE NOT TALKING PAPER CUTS NOR ARE WE DESCRIBING EMERGENCY ROOM VISITS, WE ARE DESCRIBING A VERY DEEP AND OPEN SLICE, MOSTLY TO THE NERVES OF OUR FINGER TIPS, CAUSING ME TO MISS WORK. FURTHERMORE, I HAVE A COMPROMISED IMMUNE SYSTEM (HIV) & MY BODIES ABILITY TO REPAIR AND HEAL IS MUCH LONGER THAN OTHERS. MY MOST RECENT INJURY HAS CAUSE DANGEROUS COMPLICATIONS WITH A HIGH FEVER, LEADING TO A VERY STRESSFUL MENTAL AND PHYSICAL WELL BEING. I THOUGHT I WOULD MENTION THIS TO EVERYONE, ONLY BECAUSE I WAS INDEED, IN NEED OF A COMPASSIONATE CSR, INSTEAD I WAS BRUSHED OFF WITH A CASE NUMBER AND A SUGGESTION TO REPAIR THE HANDLES AND ANY OUT OF POCKET EXPENSE, WOULD BE REIMBURSED. I'VE MADE ATTEMPT AFTER ATTEMPT AND NO ONE WITH CHRYSLER HAS EVER KEPT THEIR WORD TO CALL ME BACK............ WELL, IT DID NOT TAKE VERY LONG ( THE VERY NEXT DAY), THAT I SLICED ANOTHER FINGER CAUSING ANOTHER TRAUMATIC ATTACK ON MY NERVOUS SYSTEM, MOSTLY BECAUSE PRESCRIBED BLOOD THINNERS AND BLEEDING WOUNDS ARE VERY FRIGHTENING AND NOT EASY TO CONTROL. I'M AFRAID TO SAY, I FEEL, I'VE BEEN TAKEN ADVANTAGE........... IN MY CASE, HOWEVER, THIS WAS NOT MY GREATEST DISAPPOINTMENT, BUT TRYING TO COMMUNICATE WITH CUSTOMER SERVICE HAS BEEN. I HOPE THAT MY INFLUENCE CAN PREPARE OTHER CONSUMERS WITH THEIR COMPLAINTS TO BE PATIENT AND STEADFAST IN DOCUMENTING ALL DISCUSSIONS WITH NAMES, DATES AND TIMES. MORE IMPORTANTLY RESEARCH VERY CAREFULLY YOUR NEXT AUTOMOBILE PURCHASE. GREAT MPG ARE NOT THE ONLY NECESSITATES OF BUYING A VEHICLE. BE ABSOLUTELY, SURE THAT YOU CAN TRUST IN THE MANUFACTURER AND THEIR REPUTATION. GOOD DAY ALL, [XXX] FOREST FALLS, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10692214

14,500 miles · Nov 2, 2014
Power TrainCrash

I ALREADY FILED A COMPLAIN ABOUT THIS INCIDENT. MY PURPOSE NOW IS TO NOTIFY THE INCREDIBLY BAD CUSTOMER SERVICE AND INTEREST THE CHRYSLER CORP TOOK REGARDING THIS INCIDENT. TO START, THEY PLAYED EVERY EXCUSE TO AVOID GOING TO THE BODY SHOP TO INSPECT THE JEEP, AND I KEPT TELLING THEM THERE WAS A BURNING SMELL RIGHT BEFORE THE …

Read full complaint

I ALREADY FILED A COMPLAIN ABOUT THIS INCIDENT. MY PURPOSE NOW IS TO NOTIFY THE INCREDIBLY BAD CUSTOMER SERVICE AND INTEREST THE CHRYSLER CORP TOOK REGARDING THIS INCIDENT. TO START, THEY PLAYED EVERY EXCUSE TO AVOID GOING TO THE BODY SHOP TO INSPECT THE JEEP, AND I KEPT TELLING THEM THERE WAS A BURNING SMELL RIGHT BEFORE THE ACCIDENT HAPPENED AND THE JEEP STARTED MALFUNCTIONING AND SPEEDING ON ITS OWN. WHEN THEY FINALLY GOT TO THE SHOP, I UNDERSTAND THE REVIEW WAS A VERY SUPERFICIAL ONE AND OF COURSE, THEIR CONCLUSSION WAS THAT NOTHING WAS WRONG WITH THE CAR. IN A WORD, THEY DID NOT BOTHER TRYING TO FIND OUT WHY THE BURNING SMELL, IF SOME ELECTRICAL OR CIRCUIT WAS BAD, THEY JUST DID NOT CARE. THIS LACK OF INTEREST FROM THEM ABOUT THE POSSIBILITY OF AVOIDING FUTURE ACCIDENTS THAT MAY RESULT IN LOSS OF HUMAN LIVES OR BAD INJURIES GOT ME VERY UPSET TO A APOINT THAT AS SOON AS THE JEEP GOT OUT OF THE BODY SHOP AND WAS REPAIRED, I TRADED IT FOR A RELIABLE VEHICLE, AND I SURELY DO NOT RECOMMEND ANYONE I KNOW TO BUY A CAR MNANUFACTURED BY THE CHRYSLER GROUP. *TR

NHTSA ODI #10651925

13,850 miles · Sep 16, 2014
Power TrainSteeringSuspensionCrash

EARLY MORNING. GOING N ON I-75, EXITING ON EXIT 22 (GLADES PARKWAY). SLOWING DOWN TO EXIT, MY DAUGHTER PERCEIVED A BURNING ODOR INSIDE THECAR, I TRIED TO KEEP REDUCING THE SPEED BUT THE CAR ACCELERATED BY ITSELF AND THE STEERING WHEEL LOCKED, THE EXIT CURVE WAS IN FRONT OF US AND THANKS GOD WE CRASHED INTO THE SIDEWALK BORDER, W…

Read full complaint

EARLY MORNING. GOING N ON I-75, EXITING ON EXIT 22 (GLADES PARKWAY). SLOWING DOWN TO EXIT, MY DAUGHTER PERCEIVED A BURNING ODOR INSIDE THECAR, I TRIED TO KEEP REDUCING THE SPEED BUT THE CAR ACCELERATED BY ITSELF AND THE STEERING WHEEL LOCKED, THE EXIT CURVE WAS IN FRONT OF US AND THANKS GOD WE CRASHED INTO THE SIDEWALK BORDER, WHERE THE CAR WENT OVER THE GRASS WITH THE FRONT RIGHT WHEEL, SCRATCHED THE UNDERNEATH AND THAT ALLOWED US TO GET OUT OF THE GRASS AND STOP THE CAR. I AM TRULY SCARED OF GETTING INTO THAT CAR AGAIN. AS A MATER OF FACT, JUST THINKING WHAT MAY HAVE HAPPENED, I DO NOT WANT THAT CAR ANYMORE, SO I WANT TO KNOW WHAT OPTIONS DO I HAVE. AXLE, SUSPENSION SYSTEM, RACK & PINION, BEARINGS, WHEEL, ENGINE SUPPORTS, AND MORE DAMAGED. *TR

NHTSA ODI #10633733

9,700 miles · Jan 23, 2014
Air BagsEnginePower TrainCrash

ENTERED BANK PARKING TO USE ATM MACHINE, AT THAT TIME WHEN STEPPED ON BRAKE TO STOP THE CAR, IT ACCELERATED LIKE SOMEONE WAS STEPPING ON GAS PEDAL. AT THAT TIME I TRIED TO STOP THE CAR BY SHIFTING INTO ANOTHER GEAR AND ALSO TRIED PULLING KEY OUT OF THE IGNITION. AT THAT TIME KNEW I HAD TO GET CAR STOPPED WITHOUT HURTING ANYONE,…

Read full complaint

ENTERED BANK PARKING TO USE ATM MACHINE, AT THAT TIME WHEN STEPPED ON BRAKE TO STOP THE CAR, IT ACCELERATED LIKE SOMEONE WAS STEPPING ON GAS PEDAL. AT THAT TIME I TRIED TO STOP THE CAR BY SHIFTING INTO ANOTHER GEAR AND ALSO TRIED PULLING KEY OUT OF THE IGNITION. AT THAT TIME KNEW I HAD TO GET CAR STOPPED WITHOUT HURTING ANYONE, SO THERE WAS A WOODED AREA BEHIND BANK, I RAN CAR INTO AREA THAT HAD HUGE ROCKS WHICH I RAN OVER AND THEREFORE HIT A TREE HEAD ON TO STOP MY CAR. THE CAR WAS STILL RUNNING WOULD NOT SHUT OFF AND WOULD NOT STILL CHARGE GEARS OR CAR WOULD NOT SHUT OFF AND THE AIR BAGS DID NOT DEPLOY (ANY OF THEM). NOT SURE IF THIS IS A BRAKE, ENGINE, TRANSMISSION, COMPUTER, AIR BAG, OR A COMBINATION PROBLEM. *TR

NHTSA ODI #10561118

400 miles · Oct 11, 2013
Engine

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND…

Read full complaint

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 11,606.

NHTSA ODI #10547650

Mileage unknown · Sep 17, 2013
VisibilityFire

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THERE WAS A SHORT BETWEEN THE WIRES WITHIN THE DRIVER'S SIDE EXTERIOR POWER MIRROR WHICH CAUSED A FIRE AND THE MIRROR MOTOR MELTED. THE FLAMES WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A FIRE REPORT WAS NOT FILED. THE V…

Read full complaint

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THERE WAS A SHORT BETWEEN THE WIRES WITHIN THE DRIVER'S SIDE EXTERIOR POWER MIRROR WHICH CAUSED A FIRE AND THE MIRROR MOTOR MELTED. THE FLAMES WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI #10544121

Mileage unknown · Sep 16, 2013
Electrical SystemVisibilityFire

FRONT DRIVER'S SIDE EXTERIOR SIDE VIEW MIRROR IS A MOTORIZED MIRROR AND HAS A HEATING ELEMENT INSIDE THE MIRROR. SOMETHING ELECTRICAL INSIDE THE MIRROR CAUSED ENOUGH HEAT FOR THE MIRROR TO MELT AND GO ON FIRE. THE VEHICLE WAS PARKED, UNOCCUPIED AND NOT RUNNING AT THE TIME OF THE FIRE. *TR

NHTSA ODI #10543905

Mileage unknown · Aug 30, 2013
Fuel System, Gasoline

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. 13V120000 (FUEL SYSTEM, GASOLINE), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THEY DID NOT HAVE THE PART NEEDED TO PERFORM THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AGAIN, …

Read full complaint

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. 13V120000 (FUEL SYSTEM, GASOLINE), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THEY DID NOT HAVE THE PART NEEDED TO PERFORM THE RECALL REPAIR. THE CONTACT CALLED THE DEALER AGAIN, MONTHS LATER AND WAS ADVISED THAT ALTHOUGH THEY DID HAVE THE PART AVAILABLE, THEY DID NOT HAVE THE ACCOMPANYING TOOL NEEDED TO PERFORM THE REPAIR. THE CONTACT DID CALL THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/17/13*LJ

NHTSA ODI #10538090

1,000 miles · May 16, 2013
Air BagsCrashInjury

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, SHE CRASHED INTO SEVERAL TREES BEFORE ROLLING OVER. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNABLE TO RECALL THE EXACT DETAILS OF THE CRASH. THE FRONT, DRIVER SIDE, PASSENGER SIDE, AND TOP OF THE VEHICLE WERE STRUCK. TH…

Read full complaint

TL* THE CONTACT OWNS A 2013 JEEP COMPASS. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, SHE CRASHED INTO SEVERAL TREES BEFORE ROLLING OVER. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNABLE TO RECALL THE EXACT DETAILS OF THE CRASH. THE FRONT, DRIVER SIDE, PASSENGER SIDE, AND TOP OF THE VEHICLE WERE STRUCK. THE CONTACT SUSTAINED A CONCUSSION. THE VEHICLE WAS TOWED AND WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. *TR

NHTSA ODI #10512363

2,200 miles · Apr 9, 2013
Structure

I RENTED A 2013 JEEP COMPASS FROM ENTERPRISE IN HOUSTON. WHILE EXITING THE VEHICLE, THE SHOE ON MY LEFT FOOT SNAGGED ON AN OBSTRUCTION ON THE LEFT SIDE OF THE FLOORBOARD. WHILE FREEING MY FOOT, I INADVERTENTLY UNLATCHED THE HOOD. I FAILED TO NOTICE THE HOOD WAS UNLATCHED UNTIL I WAS ON THE INTERSTATE AND TRAVELING 70 MPH AND NOT…

Read full complaint

I RENTED A 2013 JEEP COMPASS FROM ENTERPRISE IN HOUSTON. WHILE EXITING THE VEHICLE, THE SHOE ON MY LEFT FOOT SNAGGED ON AN OBSTRUCTION ON THE LEFT SIDE OF THE FLOORBOARD. WHILE FREEING MY FOOT, I INADVERTENTLY UNLATCHED THE HOOD. I FAILED TO NOTICE THE HOOD WAS UNLATCHED UNTIL I WAS ON THE INTERSTATE AND TRAVELING 70 MPH AND NOTICED THE HOOD WAS LOOSE. THE SAFETY LATCH KEEP THE HOOD CLOSED UNTIL I WAS ABLE TO SLOW DOWN AND EXIT THE FREEWAY. MY INSPECTION OF THE HOOD LATCH RELEASE LEVER SHOWS THAT IT STANDS PROUD OF THE PLASTIC SIDE PANEL BY APPROXIMATELY 3/8". IT IS EASILY SNAGGED BY A SHOE WHILE EXITING THE VEHICLE. THE RELEASE OPERATES BY PULLING IT HORIZONTALLY TO THE REAR OF THE VEHICLE AND UNLESS YOU HEAR THE HOOD UNLATCH, THERE IS NO WARNING UNTIL YOU ARE DRIVING FAST ENOUGH TO NOTICE THE HOOD BOUNCING. A FAILURE OF THE SAFETY LATCH COULD RESULT IN THE HOOD FLYING OPEN AGAINST THE WINDSHIELD AND POSSIBLY CAUSING A WRECK. *TR

NHTSA ODI #10505625

Official recalls

1

16V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner

Sep 15, 2016

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence & remedy

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Additional source detail variants (3)

Seat Belts:pretensioner

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.