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2011 Jeep Compass

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2011 Jeep Compass do not stand out strongly from the model-year median of 126.

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When problems were reported

Mileage at the reported incident

132 reports with mileage · 55 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 26 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

7 crash reports2 fire reports4 injury reports

Power Train complaints

37 reports
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Mileage unknown · Dec 10, 2018
Power Train

WHEN I DROVE IT WOULD SEEM TO LOSE POWER AND NOT ACCELERATE LIKE WHEN ON HIGHWAY CHANGING LANES. I WAS ALMOST IN A BIG ACCIDENT, HAD TO LIMP OFF MASS PIKE HIGHWAY TO GARAGE AND AFTER COOLED DOWN WAS ABLE TO LIMP BACK HOME INSTEAD OF CONTINUING TO MY DESTINATION, STAYING OFF HIGHWAY. IT OFTEN SMELLED HOT. SINCE THEN IT GOT WORS…

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WHEN I DROVE IT WOULD SEEM TO LOSE POWER AND NOT ACCELERATE LIKE WHEN ON HIGHWAY CHANGING LANES. I WAS ALMOST IN A BIG ACCIDENT, HAD TO LIMP OFF MASS PIKE HIGHWAY TO GARAGE AND AFTER COOLED DOWN WAS ABLE TO LIMP BACK HOME INSTEAD OF CONTINUING TO MY DESTINATION, STAYING OFF HIGHWAY. IT OFTEN SMELLED HOT. SINCE THEN IT GOT WORSE JUST DRIVING AROUND TOWN AND MADE A SQUEALING SOUND AND NOW WON'T DRIVE AT ALL EVEN THOUGH MOTOR IS RUNNING. LAST WEEK IT STOPPED IN MIDDLE OF STREET WHEN DRIVING AND HAD TO HAVE IT TOWED. THIS IS VERY DANGEROUS AND I CANT AFFORD A $1500 PLUS REPAIR FOR SOMETHING THAT IS A DESIGN FLAW. MY SISTERS 2015 JEEP WAS RECALLED FOR SAME ISSUES.

NHTSA ODI #11157248

149,000 miles · Oct 17, 2018
Electronic Stability Control (esc)Power TrainVehicle Speed Control

MY CAR IS GOING INTO LIMP MODE WHILE DRIVING, GOING DOWN REALLY QUICKLY BASICALLY. WHILE DRIVING ON INTERSTATE CAR DECIDED TO GO INTO LOW SPEED TWICE NO ALMOST CAUSING A REAR-ENDED COLLISION THANKFULLY DRIVER BEHIND WAS PAYING ATTENTION AND I ONLY RECEIVED ROAD RAGE FROM DRIVER. IT SHOOK MY WIFE UP SO MUCH SHE WAS HOME FOR TWO …

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MY CAR IS GOING INTO LIMP MODE WHILE DRIVING, GOING DOWN REALLY QUICKLY BASICALLY. WHILE DRIVING ON INTERSTATE CAR DECIDED TO GO INTO LOW SPEED TWICE NO ALMOST CAUSING A REAR-ENDED COLLISION THANKFULLY DRIVER BEHIND WAS PAYING ATTENTION AND I ONLY RECEIVED ROAD RAGE FROM DRIVER. IT SHOOK MY WIFE UP SO MUCH SHE WAS HOME FOR TWO DAYS WITH XTRA ANXIETY MEDICATION. SINCE THAT INCIDENT CAR COMES AND GOES IN LIMP MODE, SO NOW THE CAR SITS MY WIFE IS TERRIFIED TO DRIVE IT. I KNOW RECALL ON OTHER JEEP MODELS, I FEEL THIS TOO SHOULD BE RECALLED.

NHTSA ODI #11140996

149,000 miles · Oct 6, 2018
Electrical SystemPower Train

THE COMPASS DOWN SHIFTED ON IT'S ON AND WOULD NOT GO. DOORS LOCKED AND UNLOCK ALONE. WHEN CAR DOWN SHIFTED OR SLOWED DOWN BY ITSELF WAS NEARLY REAR-ENDED ON INTERSTATE 10. THINKING IT WAS TRANSMISSION OIL, HAD IT CHANGED AND FILTER CHANGE. NOPE PROBLEM CONTINUES. ALMOST REAR-ENDED AGAIN. THIS VEHICLE IS NOT SAFE WHEN IT HAS A …

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THE COMPASS DOWN SHIFTED ON IT'S ON AND WOULD NOT GO. DOORS LOCKED AND UNLOCK ALONE. WHEN CAR DOWN SHIFTED OR SLOWED DOWN BY ITSELF WAS NEARLY REAR-ENDED ON INTERSTATE 10. THINKING IT WAS TRANSMISSION OIL, HAD IT CHANGED AND FILTER CHANGE. NOPE PROBLEM CONTINUES. ALMOST REAR-ENDED AGAIN. THIS VEHICLE IS NOT SAFE WHEN IT HAS A MIND OF ITS OWN. THEY RECALLED TIPM MODULE OTHER MAKES OF JEEP BUT NOT ON THE COMPASS, WHEN READING CAR COMPLAINTS FROM COMPASS OWNER'S THEY HAVE THE SAME PROBLEM THE OTHER JEEP MODELS EXPERIENCED. PLEASE HELP GET THIS VEHICLES TIPM MODULE RECALLED FOR THE SAFETY OF THE DRIVER'S AND THOSE DRIVING AROUND THEM. IF WE DO GET REAR-ENDED BEFORE THIS IS REMEDIED, I GUARANTEE THERE WILL BE A LAWSUIT AGAINST CHRYSLER JEEP!

NHTSA ODI #11138787

100,000 miles · Sep 27, 2018
Power Train

WHILE TRAVELING 45 MILES AN HOUR VEHICLE STOPPED DRIVING. ENGINE WAS RUNNING CAR WAS IN DRIVE BUT THE CAR WOULD NOT ACCELERATE. SEVERAL WARNING LIGHTS WERE ON. THE TRANSMISSION CONTROL MODULE WAS NOT WORKING.

NHTSA ODI #11131919

105 miles · Aug 20, 2018
Power TrainVehicle Speed Control

I WAS DRIVING THE CAR IN THE FREEWAY ABOUT 70MPH . OUT OF NO WHERE CAR CAN NOT BE ACCELERATED AND LOST ALL POWER. I WAS LUCKY THAT TRAFFIC WAS NOT BAD OTHERWISE I WOULD HAVE GOT OTHER AND MYSELF HURT. CALL JEEP CUSTOMER SERVICE AND THEY ADVISED ME TO PULL OVER AND PUT THE CAR IN NEUTRAL FOR 15-20 MINUTES TO LET THE TRANSMISSIO…

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I WAS DRIVING THE CAR IN THE FREEWAY ABOUT 70MPH . OUT OF NO WHERE CAR CAN NOT BE ACCELERATED AND LOST ALL POWER. I WAS LUCKY THAT TRAFFIC WAS NOT BAD OTHERWISE I WOULD HAVE GOT OTHER AND MYSELF HURT. CALL JEEP CUSTOMER SERVICE AND THEY ADVISED ME TO PULL OVER AND PUT THE CAR IN NEUTRAL FOR 15-20 MINUTES TO LET THE TRANSMISSION "COOL OFF" AND TO TRY IT AGAIN. TO MY SURPRISED IT WORK. HOWEVER ABOUT AN HOUR LATER SAME THING HAPPEN. I TAKE THE CAR TO MY MECHANIC AND HE ADVISE ME TO GET RID OF THE CAR, HE TOLD ME THAT JEEP KNOWS WELL THAT THIS CARS ARE TRANSMISSION ARE OVERHEATING AND LOSING ALL POWER BUT THEY REFUSE TO MAKE A RECALL AND FIX THE ISSUE. I CAN NOT EXPRESS TO YOU GUYS HOW SCARY IS TO BE DRIVING AND KNOWN THAT AT ANY MINUTES YOUR CAR CAN LOSE ALL POWER AND YOU WILL BE HIT OR KILL. I URGE YOU GUYS TO TAKE THIS INTO CONSIDERATION AND HELP ME AND OTHERS THAT ARE DRIVING THIS CARS TO HAVE JEEP FIX THEM. I CALL JEEP CUSTOMER SERVICE AND ASKED THEM WHY THEY HAVE NOT DONE ANYTHING TO RESOLVE THIS ISSUE, I WAS TOLD THAT ALL SHE CAN DO WAS "DOCUMENT" MY CONCERNS BUT THAT WAS ALL SHE CAN DO. I AM VERY UPSET KNOWING THAT EVEN IF I SPEND THE MONEY TO PUT A NEW TRANSMISSION THIS ISSUE WILL NOT GO AWAY SINCE ALL THIS TRANSMISSIONS ARE DEFECTIVE. PLEASE MAKE JEEP BE RESPONSIBLE FOR THIS MATTER AND HAVE THEM RECALL ALL THE CARS THAT ARE AFFECTED BY THIS ISSUE. OTHERWISE THE PUBLIC IS AT RISK TO HAVE MAYOR ACCIDENTS AND DEATHS. THANK YOU.

NHTSA ODI #11121017

79,101 miles · Sep 15, 2017
Power TrainSuspension

VEHICLE IS PRONE TO CVT TRANSMISSION OVERHEATING AT HIGH RATE OF SPEED IN WARM WEATHER. THIS HAS HAPPENED 4 SEPARATE TIMES NOW ON THE INTERSTATE HIGHWAY SYSTEM, THE LATEST ON INTERSTATE 95 SOUTH 50 MILES NORTH OF THE FLORIDA LINE IN GEORGIA. CAR WILL STOP ANY ACCELERATION, TRANSMISSION OVERHEAT LIGHT COMES ON AND YOU CANNOT MAI…

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VEHICLE IS PRONE TO CVT TRANSMISSION OVERHEATING AT HIGH RATE OF SPEED IN WARM WEATHER. THIS HAS HAPPENED 4 SEPARATE TIMES NOW ON THE INTERSTATE HIGHWAY SYSTEM, THE LATEST ON INTERSTATE 95 SOUTH 50 MILES NORTH OF THE FLORIDA LINE IN GEORGIA. CAR WILL STOP ANY ACCELERATION, TRANSMISSION OVERHEAT LIGHT COMES ON AND YOU CANNOT MAINTAIN SPEED WITH FLOW OF TRAFFIC. CREATE A HAZARDOUS SITUATION TRYING TO EXIT THE INTERSTATE HIGHWAY, OCCURRED AT 70 MPH. JEEP DEALERSHIP CANNOT DETECT ANY PROBLEM WHEN DIAGNOSING FROM PRIOR SIMILAR EVENT. IN ADDITION WHEEL BEARINGS IN REAR AXLES WEAR OUT ON AVERAGE EVERY 35,000 MILES I HAVE REPLACED TWICE NOW PLUS BALL JOINT IN FRONT NEEDED REPLACEMENT AT BETWEEN 36,000 AND 40,000 MILES

NHTSA ODI #11023657

103,000 miles · Jul 1, 2017
Power Train

IN MY 2011 JEEP COMPASS THAT I PURCHASED FROM DAVE SYVERSON' S IN ALBERT LEA MINNESOTA IN 2015 HAS HAD NUMEROUS ISSUES WITH THE TRANSMISSION STARTING IN LESS THAN A YEAR FROM THE PURCHASE DATE. THE FIRST TIME WAS WHEN I WAS COMING HOME, UP MY GRADUAL HILL, WHEN MY CAR STOPPED BEING ABLE TO DRIVE MORE THAN 10 MPH AND ALL OF MY G…

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IN MY 2011 JEEP COMPASS THAT I PURCHASED FROM DAVE SYVERSON' S IN ALBERT LEA MINNESOTA IN 2015 HAS HAD NUMEROUS ISSUES WITH THE TRANSMISSION STARTING IN LESS THAN A YEAR FROM THE PURCHASE DATE. THE FIRST TIME WAS WHEN I WAS COMING HOME, UP MY GRADUAL HILL, WHEN MY CAR STOPPED BEING ABLE TO DRIVE MORE THAN 10 MPH AND ALL OF MY GEARS WERE OUT UP (P, N, D, R). IT WAS "FIXED" BECAUSE MY WIRING TO MY TRANSMISSION WAS COMPLETELY CORRODED. NOT ONCE DID THE LEAPING OF MY CAR STOP, THE FEELING OF THE CAR PUSHING THROUGH GEARS ON IT'S IN WHILE IN MOTION. IN THE WINTER MONTHS I TOOK MY CAR IN TO HAVE THE LEAPING LOOKED AT, THE SHOP SAID THERE WAS NOTHING TO FIX. HOWEVER THIS JUNE I WAS DRIVING NORTH ON HIGHWAY 35 WHEN AN OIL TEMPERATURE GAUGE CAME ON. I STOPPED, HAD IT TOWED, THE SHOP I HAD TO GO TO CHECKED TRANSMISSION FLUID AND FILTER (AFTER I CALLED FIVE TIMES TO TELL THEM TO CHECK THESE THINGS) THEY SAID IT NEEDED REPLACED. I DROVE MY CAR TO THE JEEP DEALER AND IT WAS REPLACED AFTER TWO WEEKS OF NOT HAVING A CAR. MY CAR WAS GIVEN A PRETTY CLEAN BILL OF HEALTH. HOWEVER LAST NIGHT (JUNE 30TH, 2017) I WAS DRIVING HOME 8 MILES AND WHEN ACCELERATING FROM A RED LIGHT IT WAS LIKE I WAS STUCK IN NEUTRAL AND MY RPMS REVVED HIGH BUT I WAS GOING NO WHERE. I PULLED OVER AND LEFT MY CAR IN A SAFE SPOT. MY TRANSMISSION HAS CLEARLY STOPPED WORKING FOR WHATEVER REASON.

NHTSA ODI #11002612

7,000 miles · May 1, 2017
Power Train

POWER TRAIN ISSUE - THE VEHICLE WOULD BE AT A STOP AND IN FIRST GEAR, WHEN TAKING OFF AND MOVING AND SHIFTING INTO SECOND, ONCE IN SECOND OR SOMETIMES EVEN IN FIRST WHEN VEHICLE MOVING THE VEHICLE WOULD COME OUT OF GEAR CAUSING THE WHOLE CAR TO JERK AND FEEL AS THOUGHT YOU HAD JUST BEEN REAR-ENDED. THE OTHER ISSUE IS SOMETIMES …

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POWER TRAIN ISSUE - THE VEHICLE WOULD BE AT A STOP AND IN FIRST GEAR, WHEN TAKING OFF AND MOVING AND SHIFTING INTO SECOND, ONCE IN SECOND OR SOMETIMES EVEN IN FIRST WHEN VEHICLE MOVING THE VEHICLE WOULD COME OUT OF GEAR CAUSING THE WHOLE CAR TO JERK AND FEEL AS THOUGHT YOU HAD JUST BEEN REAR-ENDED. THE OTHER ISSUE IS SOMETIMES THE SHIFTER WOULD BE IN NEUTRAL AND IT WOULD GET STUCK. THIS IS WHEN THE VEHICLE WAS STATIONARY IN PARK OR AT A COMPLETE STOP. YOU COULDN'T MOVE IT AT ALL INTO REVERSE FIRST OR ANYTHING. MULTIPLE TIMES I WOULD HAVE TO LEAVE THE VEHICLE AND COME BACK AND TRY TO PUT IT IN TO GEAR AND PUSH CLUTCH IN ETC... UNTIL IT WOULD COME UNSTUCK. THIS VEHICLE DEALERSHIP 20+ TIMES FOR THE DRIVE TRAIN ALONE& THE STICK SHIFT HAS BEEN REPLACED-TRANSMISSION WORKED ON& THEY CAN'T EXPLAIN THE SHIFTER GETTING STUCK IN THE NEUTRAL AREA. IT IS NOT REALLY IN NEUTRAL EITHER.MY CAR WAS STARRED WITH SOMETHING THE LAST TIME I BROUGHT IT IN BY THE MECHANIC BECAUSE OF ALL THE ISSUES.I WANT TO SAY ALL THE ISSUES STARTED ABOUT A YEAR AFTER I BOUGHT THE CAR, FIRST WITH THE VEHICLE LOCKING ME OUT OF THE CAR.THE SECURITY SYSTEM SEIZED AND I COULDN'T START MY CAR OR ANYTHING AND IT HAD TO BE TOWED AT ABOUT 9,000 MILES. THIS CAR WAS BOUGHT BRAND NEW. THE WARRANTY IS UP ON THE DRIVE TRAIN AND ALL THE DEALERSHIP DOES IS TELL ME EVERYTHING READS FIND AND WE FOUND NO ISSUES. THEY DIDN'T EVEN FIX THE STICK SHIFT GOING OUT OF GEAR UNTIL I BROUGHT IN MULTIPLE TIMES AND THEY FINALLY HAD THE SERVICE MANAGER DRIVING IT BECAUSE I BROUGHT IT IN SO MANY TIMES. IT FINALLY DID IT TO THE SERVICE MANAGER AND HE IMMEDIATELY BROUGHT IT BACK AND HAD THEM FIX IT. I AM NOT EXACTLY CERTAIN OF THE TIME IT FIRST STARTED - I CAN ONLY GIVE AN ESTIMATE. I KNOW IT STARTED ABOUT 6 MONTHS AFTER I BOUGHT THE CAR. I HAVE HAD MULTIPLE ISSUES WITH THIS CAR. I HAVE ANOTHER SAFETY COMPLAINT IN.

NHTSA ODI #10981660

130,000 miles · Dec 15, 2016
Power Train

ON THE REPORTED DATE MY 2011 JEEP COMPASS 2.4L 4X4 WAS REMOTE STARTED AND RAN FOR APPROXIMATELY 15-20 MINUTES BEFORE GETTING IN AND DRIVING OFF. THE ENGINE HAD WARMED UP ABOUT HALF WAY TO OPERATING TEMPERATURE. THE TEMPERATURE WAS 13 DEGREES FAHRENHEIT OUTSIDE. ONCE I LEFT AND PULLED OUT ONTO THE STREET THE TRANSMISSION THREW OU…

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ON THE REPORTED DATE MY 2011 JEEP COMPASS 2.4L 4X4 WAS REMOTE STARTED AND RAN FOR APPROXIMATELY 15-20 MINUTES BEFORE GETTING IN AND DRIVING OFF. THE ENGINE HAD WARMED UP ABOUT HALF WAY TO OPERATING TEMPERATURE. THE TEMPERATURE WAS 13 DEGREES FAHRENHEIT OUTSIDE. ONCE I LEFT AND PULLED OUT ONTO THE STREET THE TRANSMISSION THREW OUT 3 SMALL AND QUICK JERKS. THIS HAPPENED 3 MORE TIMES BEFORE GETTING ONTO THE INTERSTATE. THIS IS A BRAND NEW CVT LESS THAN A YEAR OLD. THE LAST CVT DID THE SAME SHUDDER IN THE COLD BEFORE IT BLEW OUT A MONTH LATER WITH 115,000 MILES ON IT (BARELY OUT OF WARRANTY). THE JEEP CVT SEEMS TO BE UNDER BUILT FOR COLD TEMPERATURES BECAUSE THE NEW TRANSMISSION ONLY HAS ABOUT 15,000 MILES ON IT AND IS DOING THE EXACT SAME THING. NOTE: I WAS BABYING THE THROTTLE TO GET UP TO OPERATING TEMPS WHEN THIS OCCURRED. *TR

NHTSA ODI #10935383

41,000 miles · Apr 20, 2016
Power Train

TODAY, 4/20/2016, I HEARD WHAT SOUNDED LIKE METAL DRAGGING THE GROUND IN MY 2011 JEEP COMPASS. AFTER PARKING, I INSPECTED UNDER THE CAR TO FIND A METAL PIPE HANGING DOWN TO THE GROUND NEAR THE FRONT LEFT TIRE. I EASILY PULLED THE PIPE OUT, AND DISCOVERED IT IS THE CVT TRANSMISSION FILL TUBE. IT APPEARS THE TUBE ROTTED OFF FRO…

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TODAY, 4/20/2016, I HEARD WHAT SOUNDED LIKE METAL DRAGGING THE GROUND IN MY 2011 JEEP COMPASS. AFTER PARKING, I INSPECTED UNDER THE CAR TO FIND A METAL PIPE HANGING DOWN TO THE GROUND NEAR THE FRONT LEFT TIRE. I EASILY PULLED THE PIPE OUT, AND DISCOVERED IT IS THE CVT TRANSMISSION FILL TUBE. IT APPEARS THE TUBE ROTTED OFF FROM WHEREVER IT BELONGS. I HAVE FOUND MULTIPLE REPORTS OF THE SAME THING HAPPENING TO OTHER JEEP MODELS AS WELL, PARTICULARLY THE PATRIOT. WHILE I HAVE YET TO DETERMINE ANY DETRIMENTAL PERFORMANCE EFFECTS (IT JUST HAPPENED TODAY, AND I HAVE YET TO DRIVE IT AGAIN), THE TUBE COULD HAVE EASILY DISLODGED WHILE DRIVING AND STRUCK A CAR BEHIND ME, ENDANGERING THE LIVES OF OTHERS. MY JEEP ONLY HAS AROUND 40,000 MILES, AND HAS BEEN KEPT UP TO DATE ON ALL MAINTENANCE REQUIREMENTS. IF I HADN'T FOUND OTHER JEEP OWNERS WITH THE SAME PROBLEM, I WOULD HAVE CONCLUDED IT WAS CAUSED BY A MECHANIC DURING A RECENT OIL CHANGE. HOWEVER, BECAUSE I HAVE FOUND DOZENS OF OTHER COMPLAINTS (AND ALSO ASSUMING THERE ARE OTHERS WHO NEVER EVEN NOTICED THAT THE TUBE HAD ROTTED OFF), I FEEL THAT THE NHTSA SHOULD BE AWARE OF THE ISSUE, AND TAKE APPROPRIATE ACTION. THANK YOU. *TR

NHTSA ODI #10860553

Official recalls

3

16V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner

Sep 15, 2016

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence & remedy

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Additional source detail variants (3)

Seat Belts:pretensioner

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

Air Bags

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.

13V233000 · Air Bags:side/window; Electrical System:software; Seat Belts

Jun 4, 2013

Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.

Consequence & remedy

Consequence: In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.

Remedy: Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.

Additional source detail variants (3)

Electrical System:software

Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.

Consequence: In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.

Remedy: Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.

Seat Belts

Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.

Consequence: In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.

Remedy: Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.

Air Bags:side/window

Chrysler Group LLC (Chrysler) is recalling certain model year 2010-2012 Jeep Compass and Patriot vehicles manufactured May 6, 2008, through July 20, 2012. The affected vehicles have a software error which may result in a delayed deployment or non-deployment of the seatbelt pre-tensioners and/or side airbags.

Consequence: In the event of a rollover necessitating airbag deployment, the software error can lead to a delayed deployment or non-deployment of the side curtain airbag and/or seatbelt pre-tensioners. As a result, vehicle occupants have an increased risk of injury in a crash.

Remedy: Chrysler will notify owners, and dealers will correct the software free of charge. The recall began June 21, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall number is N01.

11V315000 · Steering:column

Jun 8, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.

Consequence & remedy

Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.

Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

PE19014 · Active Head Rest Inadvertent Deployment

Opened Sep 9, 2019 · Closed Feb 25, 2026

Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Additional source detail variants (2)

Seats

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Seats:front Assembly:head Restraint

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.