Power Train. Review the 646 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 342 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 258 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

24 crash reports6 fire reports17 injury reports

What owners actually said

1,333 reports

50,000 miles · Oct 26, 2020

Electrical SystemPower Train

EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING

NHTSA ODI #11366493

108,000 miles · Oct 22, 2020

Power TrainUnknown Or Other

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AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.

NHTSA ODI #11365842

41,000 miles · Oct 22, 2020

Power Train

SERVICE SHIFTER WARNING LIGHTS COME ON WHEN STARTING AND DRIVING

NHTSA ODI #11365800

72,000 miles · Oct 22, 2020

Power Train

WHILE IN MOTION, LIGHTS ON THE SHIFTER COME ON A SAY SERVICE SHIFTER. PREVIOUSLY, WHEN THIS HAPPENED, THE ENGINE SHUT OFF.

NHTSA ODI #11365720

17,425 miles · Oct 21, 2020

Power Train

BACKING UP MY JEEP AND THE SERVICE SHIFTER MESSAGE APPEARED IN THE DASH AND RED LIGHTS CAME ON THE BY THE SHIFTER. I PUT IT BACK IN PARK AND RESTARTED MY JEEP. LIGHTS AND ERROR MESSAGE WENT AWAY.

NHTSA ODI #11365655

64,842 miles · Oct 21, 2020

Electrical System

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ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR EARLIER TODAY AT A COST OF $325.88. DESPITE HAVING PURCHASED A SUPPLEMENTAL SERVICE PROTECTION PLAN THROUGH ASC, I WAS INFORMED THAT THE WARRANTY CLAIM HAD BEEN DENIED AS THE 'AGREEMENT DOES NOT HAVE COVERAGE ON WIRING OR WIRING HARNESSES' AND THAT 'THE BEZEL IS CONSIDERED A BODY PART BY THE MANUFACTURER WHICH IS NOT COVERABLE.' MOST DISTURBING, BASED UPON A REVIEW OF COMPLAINTS GENERATED FOLLOWING A GOOGLE SEARCH, THIS APPEARS TO BE A COMMON PROBLEM THAT HAS AFFECTED A NUMBER OF JEEPS SINCE AT LEAST 2014. I'M AT A LOSS AS TO WHY THIS IS BEING TREATED LIKE A COSMETIC REPAIR WHEN THIS COMPONENT IS CRITICAL TO THE OPERATION OF THE VEHICLE AND HAS BEEN A RECURRENT ISSUE FOR OVER FIVE YEARS. NEEDLESS TO SAY, I'M VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING ADDRESSED BY JEEP'BOTH IN TERMS OF COVERING THESE REPAIRS AND CORRECTING THE UNDERLYING ISSUES THAT ARE CAUSING THE PROBLEM.

NHTSA ODI #11365599

40,000 miles · Oct 19, 2020

Unknown Or Other

WHILE DRIVING SERVICE SHIFTER COMES UP ON DASHBOARD AND ALL GEAR LIGHTS ARE LIT UP. THIS HAS BEEN HAPPENING SINCE ABOUT 6MONTHS INTO OWNING CAR. THE JEEP DEALERSHIP SAYS IT'S NOT A PROBLEM BUT NOW MY CAR WONT START.

NHTSA ODI #11365244

17,000 miles · Oct 19, 2020

Unknown Or Other

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THE SERVICE SHIFTER LIGHT CAME ON WITH ALL THE LIGHTS ON THE PANEL STAYING LIGHT. THIS HAPPENED THREE TIMES IN THE SPACE OF TWO DAYS, BUT SHUT OFF WHEN THE CAR TURNED OFF. YESTERDAY ALL THE LIGHTS STAYED ON AND THE SCREEN WOULD ONLY SHOW SERVICE SHIFTER. JUST WENT OVER 17K MILES ON MY 2017 CHEROKEE. TOOK IT TO THE DEALERSHIP, AND THE MECHANIC WAS A BIT NONCHALANT. " DON'T WORRY. WE SEE A LOT OF THIS. IT COULD BE A WIRE OR A FUSE OR A PIN OR I MIGHT HAVE TO REPLACE THE PLASTIC AND THE GEAR SHIFTER." LEFT IT AT THE DEALERSHIP TO FIX, PROBABLY TAKE A WEEK OR TWO TO FIX ACCORDING TO THE MECHANIC. I WAS LOOKING AT THE COMPLAINTS ON THIS PAGE AND IT SEEMS LIKE THERE ARE NUMEROUS FOR THIS SAME ISSUE. WONDERING WHY IT HAS NOT BEEN RECALLED YET. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.

NHTSA ODI #11365113

36,000 miles · Oct 13, 2020

Power Train

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2017 JEEP CHEROKEE. THE SERVICE SHIFTER COMES CODE COMES ON DRIVER DASH PANEL DISPLAY. BROUGHT TO DEALER WITHIN 1ST TWO WEEKS OF PURCHASE OF OF A CERTIFIED PRE-OWNED VEHICLE WITH UNDER 20,000 MILES. DEALERSHIP INITIALLY WASN'T ABLE TO REPLICATE THE ISSUE AND THEREFORE THE ISSUE WAS NOT ADDRESSED. WITHIN A FEW DAYS, ISSUE HAPPENED AGAIN. BROUGHT BACK TO DEALERSHIP AND THEY FOUND THE ERROR CODE. HOWEVER, AFTER A FEW MORE WEEKS, THE ISSUE OCCURED AGAIN AND THEN THEY WERE ABLE TO FINALLY SAY IT WAS UNDER WARRANTY AND WOULD BE FIXED AND THAT IT WAS A SHIFTER ISSUE. NOW, MONTHS LATER, WHILE DRIVING, THE CAR JUST STOPPED WITH A SHIFTER ERROR ON THE DASH. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND RE-START THE VEHICLE AFTER A FEW ATTEMPTS AND THE CODE IS NO LONGER THERE. WE IMMEDIATELY CALLED THE DEALER AND GARAGED THE CAR FOR ALMOST ONE WEEK UNTIL THE APPOINTMENT. " THE CAR WAS TAKEN TO THE DEALERSHIP AND I AM NOW TOLD IT IS STILL A SHIFTER ISSUE AND THAT IT IS NOT UNDER WARRANTY. I AM NOT SURE HOW THIS IS NOT COVERED UNDER A POWERTRAIN WARRANTY. THE CAR LOST POWER WHILE WERE DRIVING. LUCKILY, WE WERE ONLY IN OUR NEIGHBORHOOD. I AM CONCERNED THAT THE SHIFTER IS FAULTY AND EVEN IF PAYING OUT OF POCKET WILL NOT RECTIFY THE ISSUE. THERE ARE LOTS OF SIMILAR REPORTS FILE HERE ON THE NHTSA SITE FOR THE 2017 JEEP CHEROKEE. I WOULD LIKE THIS DOCUMENTED HERE IN THE EVENT THERE IS A SAFETY RECALL OR FUTURE INCIDENT WITH THIS VEHICLE. THE DEALERSHIP WAS CENTRAL IN NORWOOD, MA

NHTSA ODI #11364154

Mileage unknown · Oct 13, 2020

EngineUnknown Or Other

JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.

NHTSA ODI #11364046

Official recalls

25V011000 · Power Train

Apr 29, 2025

Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

Consequence & remedy

Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

23V302000 · Power Train:automatic Transmission

Apr 27, 2023

Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.

Consequence & remedy

Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.

20V343000 · Power Train:automatic Transmission; Power Train:driveline:differential Unit

Jun 11, 2020

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

Consequence & remedy

Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

Additional source detail variants (2)

Power Train:driveline:differential Unit

Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

Power Train:automatic Transmission

Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

18V332000 · Electrical System:software; Electrical System:wiring; Vehicle Speed Control:cruise Control

May 17, 2018

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence & remedy

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Additional source detail variants (3)

Electrical System:software

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Vehicle Speed Control:cruise Control

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Electrical System:wiring

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

17V543000 · Equipment:other:labels; Wheels:rim

Aug 31, 2017

Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Consequence & remedy

Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.

Additional source detail variants (2)

Equipment:other:labels

Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.

Wheels:rim

Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

16V799000 · Air Bags:knee Bolster

Nov 2, 2016

Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.

Consequence & remedy

Consequence: If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module