1998 Jaguar XK8

TL*THE CONTACT OWNS A 1998 JAGUAR XK8. THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 98V022000 (VEHICLE SPEED CONTROL) ONLINE AND WAS NEVER NOTIFIED BY THE MANUFACTURER. THE DEALER STATED THAT THEY COULD NOT SERVICE THE VEHICLE BECAUSE THEY DID NOT HAVE TIME. HE ALSO TOOK HIS VEHICLE TO A JAGUAR DEALER IN DARIAN, CT FROM 1998-2004 FOR SERVICE AND THEY NEVER PERFORMED A REPAIR OR INFORMED HIM OF THE RECALL. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 61,000.

I HAVE A 1998 JAGUAR XK8 CONVERTIBLE. CURRENT MILEAGE 37,334. TWICE, WHILE DRIVING AT 60 MPH, THE ENGINE JUST CUT OUT. AFTER PULLING TO THE SIDE OF THE ROAD AND WAITING SEVERAL MINUTES I WAS ABLE TO RESTART THE ENGINE. THE FIRST TIME THIS HAPPENED, I ATTRIBUTED TO POSSIBLE A BAD TANK OF GAS ON MARCH 2006. AFTER THE SECOND TIME ON MARCH 2007. I FEARED IT HAD ANOTHER CAUSE. JUST ABOUT THAT TIME I RECEIVED FROM JAGUAR A "SERVICE ACTION" S-514 STATING THAT THERE WAS A PROBLEM WITH CLOSED THROTTLE OPERATION, AND IT SOUNDED LIKE MY PROBLEM. I E-MAILED THEM SEVERAL TIMES TO ASK ABOUT AN AUTHORIZED SERVICE FACILITY TO HAVE IT REPAIRED. THEY REFERRED ME TO CUSTOMER SERVICE. A REP CALLED TO SAY I COULD ONLY HAVE IT FIXED ON THE MAINLAND! THAT OF COURSE, WOULD COST ME FEW THOUSAND DOLLARS. I ASKED IF IT COULD BE FIXED BY SOMEONE HERE LOCALLY AT MY COST. SHE SAID "WE CAN'T RECOMMEND THAT". NOT HELPFUL AT ALL. MY COMPLAINT, HOWEVER, HAS MORE TO DO WITH HOW THIS PROBLEM IS CLASSIFIED. THIS SHOULD BE A "SAFETY RECALL" NOT SIMPLY A SERVICE ACTION. BOTH INCIDENTS PUT ME AND OTHERS IN A VERY DANGEROUS SITUATION. ONCE I WAS FORTUNATE ENOUGH TO HAVE NO ONE DIRECTLY BEHIND ME. THE SECOND TIME I CAUSED SEVERAL CARS BEHIND ME TO SWERVE OFF THE ROAD OR SKID INTO ONCOMING TRAFFIC. I WAS JUST LUCKY THAT NO ONE WAS SERIOUSLY INJURED OR KILLED. I CHECKED YOUR SITE FOR COMPLAINTS. THIS PROBLEM HAS BEEN GOING ON FOR YEARS!!! APPARENTLY, I'M NOT THE ONLY ONE FORCED INTO A DANGEROUS SITUATION HOW IS IT POSSIBLE THAT THIS IS NOT CONSIDERED A SAFETY RECALL? BY BEING A "SERVICE ACTION" JAGUAR CAN JUST IGNORE ME. I BELIEVE THEY SHOULD MAKE MORE OF AN EFFORT TO FIX MY CAR OR HELP IN FINDING SOMEONE WHO WILL...AT THEIR COST. CAN THEY DO THIS LEGALLY? *AK

CONSUME RECEIVED RECALL 99V138000 FOR THE THROTTLE BODY. CONSUMER TOOK THE VEHICLE TO DEALER, AND THE VEHICLE WAS TAKEN FOR A TEST AFTER INSTALLATION OF THE THROTTLE BODY, AND THE THERMOSTAT WENT OUT. VEHICLE WAS DESTROYED, AND THE CONSUMER WAS CHARGED FOR THE NEW PARTS. DEALER WAS INSTRUCTED TO REPLACE THE VEHICLE PRIOR TO MAKING REPAIRS TO THE THROTTLE BODY. *AK