2005 Isuzu Ascender

TL* THE CONTACT OWNS A 2005 ISUZU ASCENDER. THE CONTACT STATED THE FUEL LEVEL GAUGE WOULD DISPLAY INACCURATE FUEL LEVELS. WHEN FILLING THE VEHICLE WITH GASOLINE, THE FUEL LEVEL INDICATOR WOULD REGISTER THE FUEL TANK AS EMPTY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS OF THE FAILURE OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 80,000.

DECEMBER 22ND MY SON WAS DRIVING THE FAMILY ISUZU ASCENDER, (BASICALLY AN UPSCALE RE-BADGED CHEVROLET TRAILBLAZER) WHEN WITHOUT ANY WARNING ALL THE SIDE AIRBAGS DEPLOYED. FORTUNATELY HE WAS ABLE TO SAFELY STOP THE VEHICLE, ALBEIT HE WAS SEVERELY STUNNED, DAZED, AND HIGHLY CONFUSED FROM THE ABRUPT EXPLOSION, AND VIOLENT FORCEFUL PROJECTION OF THE BAGS. WE CONTACTED OUR INSURANCE CARRIER AMERIPRISE, AND FILED A DAMAGE CLAIM (REP 888-404-5365 EXT. 6555 ). A FIELD ADJUSTER CAME TO OUR HOME WHERE WE HAD THE VEHICLE TOWED, AND EXAMINED THE CAR FOR POSSIBLE IMPACT OR AN UNKNOWN COLLISION. CONSEQUENTLY SINCE THE AIRBAG DAMAGE WAS APPARENTLY NOT THE RESULT OF AN ACCIDENT; THE INSURANCE COMPANY DENIED OUR CLAIM AND REFERRED US TO ISUZU FOR SATISFACTION. WE CALLED ISUZU AMERICA OWNER RELATIONS SEEKING SOME ASSISTANCE (REP 800-255-6727 EXT 272) HOWEVER WE WERE TOLD WE NEEDED TO TOW THE VEHICLE 54 MILES TO THE NEAREST DEALERSHIP. ONCE IT ARRIVED AT THE REPAIR FACILITY, WE COULD HAVE THE SUV AIRBAG DIAGNOSTIC SYSTEM COMPLETELY CHECKED FOR CAUSE. OF COURSE EVEN THOUGH WE HAD BEEN TOLD DIFFERENTLY BY ISUZU AMERICA, THE COST BURDEN WAS COMPLETELY AT OUR EXPENSE. ELK GROVE VW (916-405-2643 REP) RAN A DIAGNOSTIC OF THE SYSTEM, AND CONCLUDED THERE WAS A 'GLITCH IN THE SYSTEM'; AND THIS MALFUNCTION RESULTED IN THE AIRBAG DEPLOYMENT, AND THE SEATBELT MECHANISM TO LOCK. THE REPAIR COST OF THE GLITCH ALONE, WILL COST US IN EXCESS OF $5600. IN ADDITION TO THE DIAGNOSTIC AND TOW. OUR INSURANCE COMPANY IS NOT A FURTHER RESOURCE FOR ASSISTANCE, AND ISUZU IS ASSUMING NO RESPONSIBILITY, BASED SOLELY ON THE VEHICLE BEING BEYOND THE ELECTRICAL WARRANTY PERIOD. WHEN WE PURCHASE THIS ISUZU NEW, WE PAID A MAJOR PREMIUM TO HAVE SIDE IMPACT AIRBAGS. THIS COSTLY OPTION WE FELT WAS WARRANTED IN ORDER TO PROVIDE ADDITIONAL SAFETY TO OUR FAMILY. INSTEAD THEIR PROTECTION HAS BEEN SERIOUSLY JEOPARDIZED, AND UNFORTUNATELY IS NOW A MAJOR SAFETY LIABILITY AND EXPENSE. *TR

IT TOOK A WHILE BEFORE THE ELECTRICAL ISSUES TO PROGRESS WHERE THEY WHERE VERIFIABLE WITH SOLID SYMPTOMS AS IN TRANSMISSION FAULTS AND POOR PERFORMANCE ALONG WITH LOSS OF COMMUNICATION TO STEERING WHEEL CONTROLS, AC AND BLOWER FAILURE, RADIO ETC. THE FULL EXTENT OF WHAT IS AFFECTED AND HOW IT WILL PROGRESS AS IT HAD TO THIS POINT IS UNKNOWN TO ME OR SERVICE PEOPLE. THE WIRING HAS BEEN MODIFIED AND THE IGNITION HAS BEEN REPLACED 3 TIMES TO TRY AND RESOLVE THIS ISSUE, AND THE EFFECTS OF MODIFICATION DID NOT WORK AND WHAT THAT WILL BRING ABOUT IS UNKNOWN AT THIS TIME. I HAVE NOTIFIED MANUFACTURE, BUT AFTER I LEARNED OF THIS SITE AND LOOKED AT CHEVY TRAIL BLAZER AND ISUZU ASCENDER ELECTRICAL ISSUES ( SAME CAR ), IT IS CLEAR TO ME THAT I AM NOT ALONE AND THERE IS NOT A KNOWN FIX FOR THIS HARDWARE OR POSSIBLY SOFTWARE ISSUE. THE VEHICLE HAS STRANDED MY DAUGHTERS, AND GUEST 3 STATES AWAY FORM HOME AFTER WIRING MODIFICATION THAT WAS SUPPOSED TO FIX THE ELECTRICAL ISSUE. THANKFULLY WE GOT STRANDED IN A TOWN AND NOT IN THE MIDDLE OF DESERT ON THE WAY TO COLORADO. *TR