2006 Infiniti QX56

TL*THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE FUEL LEVEL INDICATOR DISPLAYED THAT THE VEHICLE WAS FULL WITH GASOLINE; HOWEVER, THE VEHICLE STALLED BECAUSE THE FUEL TANK WAS EMPTY. THE FAILURE OCCURRED TWICE PRIOR TO THE CONTACT RECEIVING A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 10V074000 (FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM) IN MAY 2010. THE DEALER STATED THAT THE PARTS NEEDED TO REPLACE THE FUEL SENDER UNIT INSIDE THE FUEL TANK WITH A NEW IMPROVED SENDER CARD WERE NOT AVAILABLE. THE CONTACT WAS NUMBER FORTY ON THE WAITING LIST. THE PART BECAME AVAILABLE IN LATE MAY 2010; HOWEVER, THE DEALER STATED THAT THEY ONLY RECEIVED 3 TO 4 PARTS PER SHIPMENT AND WERE UNABLE TO DETERMINE WHEN THEY WOULD BE ABLE TO REPAIR THE CONTACTS VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 82,000.

WE RECEIVE A LETTER FROM INFINITI COMPANY BECAUSE I'M THE OWNER OF A INFINITY QX56, YEAR 2006 NOTIFYING ME THAT THE FUEL GAUGE IN SOME OF THE VEHICLE MAY BE INACCURATE DUE TO A MALFUNCTION IN THE FUEL LEVEL SENDING UNIT, THAT CAUSE THE INSTRUMENT PANEL FUEL GAUGE TO INACCURATELY DISPLAY THAT THE VEHICLE STILL HAS SOME FUEL, TYPICALLY ABOUT ONE QUARTER TANK, WHEN THE FUEL TANK IS EMPTY AND THAT IF THIS WERE TO OCCUR ON MY VEHICLE, THE VEHICLE COULD STALL, WHICH COULD CREATE AN UNSAFE CONDITION WHICH COULD RESULT IN A CRASH. I NEVER AGO HAS THIS PROBLEM BUT I EVER MAINTAIN THE FUEL LEVEL IN MY VEHICLE SO THE FUEL GAUGE READS ABOVE THE ONE HALF POSITION, SO I WAS VERY INTERESTING TO HAVE MY VEHICLE REPAIRED, BUT I WAS BASED IN PANAM CITY SO I WANT TO KNOW HOW IS THE PROCESS FOR THE PERSONS THAT WAS OUTSIDE OF USA. PLEASE CALL ME BACK TO MY OFFICE [XXX] OR TO MY MOBILE [XXX] OR PLEASE MAIL THE INFORMATION TO THE FOLLOWING ADDRESS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER PERFORMED A DIAGNOSTIC TEST AND REPLACED BOTH THE BATTERY AND FUEL PUMP. THE CONTACT CONFIRMED THAT THEY RECEIVED NOTIFICATION OF A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER: 10V074000-FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) FOR HIS SPECIFIC VEHICLE. THE DEALER ADVISED MAINTAINING AT LEAST HALF A TANK OF GASOLINE AT ALL TIMES. THE DEALER ALSO CONFIRMED THE PARTS NEEDED TO PERFORM THE NECESSARY RECALL REPAIRS WERE NOT YET AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 75,000.