2018 Infiniti Q60

Component/System: Supplemental Restraint System (SRS) / Airbag Occupancy Classification System — Passenger Side What Happened: The airbag/SRS warning light illuminated on my 2018 Infiniti Q60 (VIN [XXX], 102,388 miles). The vehicle was taken to Sewell Infiniti of Dallas ([XXX]) for diagnosis. The technician performed a diagnostic scan and found fault code B00A0-00 related to the passenger seat occupancy classification system. The technician performed a relearn and reset procedure on the occupancy sensor (Step 1 of the progressive repair protocol, at a cost of $143.99). The relearn procedure failed. The technician confirmed the control units are functioning correctly but that the seat sensors have failed and only come with the new passenger front seat frame assembly. The technician also identified a fault code for the right front seat belt buckle switch located inside the passenger front seat belt buckle, which was found during the relearn attempt. The buckle is currently functional but the fault code is present. Sewell Infiniti confirmed the final repair required is replacement of the passenger front seat frame assembly at a quoted cost of $7,948.69, which includes the occupancy classification sensor and the seat belt buckle switch. This repair has not yet been authorized or completed. The vehicle is currently being driven with the airbag warning light illuminated and the occupancy sensor fault unresolved. Is the component available for inspection? Yes. The vehicle is in my possession and available for inspection upon request. How Safety Was Put at Risk: The passenger seat occupancy classification system is a critical component of the supplemental restraint system. Its function is to detect whether a passenger is present in the front passenger seat and to classify the occupant appropriately so that the airbag control module can determine whether and how to deploy the passenger frontal airbag in a collision. With the occupancy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)

I own an Infiniti with fewer than 45,000 miles on it. Recently, the airbag warning light illuminated, so I brought the vehicle to an Infiniti dealership for diagnosis. I was informed that the issue is a known problem involving the seat frame and that the recommended repair is replacement of the seat frame. I was then quoted approximately $11,000 for the repair. I purchased this vehicle less than a year ago and am extremely concerned that a component critical to the airbag system has failed at such low mileage. More importantly, I have been advised that the airbag system will not work while this condition exists, creating what I believe to be a significant safety hazard. Given the low mileage of the vehicle, the reported history of this issue, and the potential impact on occupant safety, I am requesting that Infiniti review this matter. I

In-dash airbag light stays on as well as the passenger side airbag. Took the vehicle to Infiniti dealership who recommended to change the OCS Unit and OCS Sensor which costs over $18,000+. Of course, the vehicle in question is not in warranty and we are not going to pay for the repair due to the fact cost to repair is equivalent to the value of the vehicle. This is a safety hazard and have looked at Infiniti forums with my model having the same issue. A disaster waiting to happen with airbag not deploying when front passenger is sitting there in case of an accident. This should be a mandatory recall! It appears Infiniti have had similar issue with other models. Links to forums below - [XXX] [XXX] [XXX] PREVIOUS RECALL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hello, I purchased my Infiniti Q60 Red Sport brand new in 2028. About a year after that I started to have electrical issues with the car. I've brought it in to the Infiniti dealer in Valencia, CA numerous times during the warranty period (and a few times out of the warranty period), to have these issues addressed. Some were resolved and some were not. So In the past 4-5 years I've brought my vehicle in about 15 times or more to be fixed. The latest issue is a safety problem. About a week ago I noticed that the passenger seat belt sign on the dash does not come on when a passenger is seated without the belt engaged (normally I get a red warning sign that the seat belt is not buckled for the passenger). At the same time I also noticed that there's a red airbag indicator light that stays on at all times while driving. I brought the car in to the dealer again to have it diagnosed, but the service advisor stated that it will be $235 to diagnose the issue, and that more than likely I have to replace the whole seat for $3,500 or more, because the sensor is part of the seat. So to replace the sensor they have to replace the whole seat. I can not afford to pay thousands of dollars for something that is not wear and tear, nor abuse on my part. It seems to me that this should be covered my the manufacture, especially since the issue is safety related. I would greatly appreciate any help that you can offer. Thank you

TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING 45 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT OCCURRING. THE PASSENGER SEAT WAS NOT OCCUPIED AT THE TIME. THE VEHICLE WAS TAKEN TO INFINITI OF BAKERSFIELD (5200 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 617-2020) WHERE THE CONTACT WAS INFORMED THAT THERE WAS A SMALL TEAR IN THE PLASTIC SPLASH GUARD UNDERNEATH THE VEHICLE, WHICH COULD HAVE TRIGGERED THE AIR BAGS TO DEPLOY. THE DEALER STATED THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,100. *LN *DT*JB *DL

TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DROVE OVER BLACK ICE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE STRUCK THE MEDIAN ON THE HIGHWAY. NONE OF THE FRONTAL OR SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A BODY SHOP. THE CONTACT WAS TAKEN TO THE HOSPITAL BY A FAMILY RELATIVE, TREATED FOR HIS INJURIES, AND RELEASED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,900. *DT

TL* THE CONTACT OWNS A 2018 INFINITI Q60. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO NALLEY INFINITI MARIETTA (LOCATED AT 2020 COBB PKWY SE, MARIETTA, GA 30060, (404) 994-4328) AND THE AIR BAG COMPUTER WAS RESET, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE SPIRAL CABLE ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 33417833. THE APPROXIMATE FAILURE MILEAGE WAS 2,450. *DT SEE ALSO VOQ 11151805 *BES *JB